"RingCentral has one of the highest market penetrations in the industry"
0 Price
0 Ease Of Use
0 Features
0 Help And Support
Pros
  • Rich selection of features
  • Thorough integrations with other apps
  • Easily manage international remote teams
  • Supports both mobile and desktop applications
Cons
  • For larger implementations it can get expensive
  • The number of features can be overwhelming
Company Background

RingCentral was founded in 1999 and has since grown to become a cloud-based VoIP service provider with one of the highest market penetrations in the industry.  A focus on innovation and the adoption of new technologies and services have helped RingCentral to continue its upward climb over the years.  RingCentral Office, the company’s integrated phone, videoconferencing, and messaging service, is just one of many ground-breaking services provided by the company. Also included are customer service, contact center, and online meeting applications, among others. 

Plans & Pricing

**SMB Holiday Promotion**

25% OFF MVP list price!

  • 1 month free for every year of contract
    • 1 year contract(11 paid months + 1 free month)
    • 2 year contract(22 + 2 free months)
    • 3 year contract(33+ 3 free months)
    • 4 year contract(44+4 free months)
  • No phone discount
SMB Holiday Promotion: *Void where prohibited or restricted. Offer valid until October 31, 2021. Discounts based upon list price published prior to Offer start date. Free Month(s) Conditions subject to the quantity of years purchased under qualifying RingCentral MVP plans purchased, and between 2 and 399 digital lines required. Additional Terms and Conditions apply.

RingCentral Office pricing plans offer an array of options and features for small and large customers.  With four different pricing plans, pick and choose whatever is most important for you.  All plans deliver useful features including business phone or toll-free numbers, a number of toll-free minutes, unlimited calls and text messages within the USA and Canada, as well as messaging and even document sharing capabilities.  More advanced plans offer many additional specialized options including video and innovative management and monitoring tools.

Plans can be purchased monthly, but if paid for annually, there is a discount of up to 33%.  A 15-day free trial is available for all but the most advanced plan, including a 30-day money back guarantee.

For the features and services provided, the cost of RingCentral’s plans can be considered quite competitive.  Also, keep in mind that there are no obligatory hardware costs involved, as all telephone calls can terminate on your desktop RingCentral software, or on your mobile app. 

Essentials
$19.99/mo
per user
15-day FREE trial
Standard
$​27.99/mo
per user
15-day FREE trial
Premium
$34.99/mo
per user
15-day FREE trial
Ultimate
$49.99/mo
per user
15-day FREE trial

Essentials

This plan costs $19.99/user/mo comes with a complete cloud phone system for individuals as well as small teams. You are able to add up to 10 users to this plan. It also provides you with a toll-free or local number. You’ll get up to 100 toll-free minutes per month, as well as video conference capabilities for 4 people.

Standard

Standard costs $​27.99/user/mo. It has all the same features as the Essentials plan plus unlimited users and unlimited internet fax services. You also receive 1,000 toll-free minutes per month.

Premium

The Premium plan costs $34.99/user/mo. In addition to features from the Standard package you also receive 2,500 toll-free minutes per month, video conferencing capabilities for up to 100 people, a voicemail-to-text feature, and an automatic call recording feature.

Ultimate

The Ultimate plan costs $49.99/user/mo and comes with all the features of the previous plans. It also comes with 10,000 toll-free minutes per month, as well as video conferencing for up to 200 people.

Features & Functionality
General Features

With over 400,000 customers and partners globally and 20 years of experience, RingCentral has had a unique opportunity to develop features and services that are both useful and effective for customers. The company has taken full advantage of this opportunity, creating innovative services and features for their end-users.

Some of the most notable include:

  • Hot desking allowing people to dynamically use their own extension from a shared phone
  • Up to 8 digit extensions with site codes for large multi-site enterprises
  • In-depth management features including multi-site administration, real-time analytics, and device status reports and alerts
Features
  • Salesforce integration
  • Google integration
  • Office365 integration
  • Zendesk integration
  • Online Backup and Storage
  • Virtual phone numbers
  • International Telephone
  • Android APP Support
  • IOS App Support
  • Operator Services
  • Internet fax
  • Worldwide Service
Devices

Use of either mobile app, desktop app, or physical SIP phones to terminate extensions

Features
  • Use via computer
  • Use via cellphones
  • Use via phones
Calling

Video telephony which enables meetings of up to 200 participants

Features
  • Call holding
  • Call forwarding
  • Call Logs
  • Call Transfer
  • Call waiting
  • 3-Way-Calling
  • Call Blocking
  • Call 911
  • Call Queuing (ACD)
  • Caller ID
Advanced Calling
Features
  • SMS Messaging
  • Music on hold
  • Voicemail to email transcriptions
  • Follow me
  • Call Conferencing
  • Dial-by-name directory
  • Do Not Disturb (DND)
  • Push to Talk
  • Multiple Devices on One Extension
  • Mobile app calling
  • Virtual Receptionist
  • Multi-Line Hunt Groups
Ease of Use

Your RingCentral implementation can be implemented and configured from a single web-based interface that you can connect to from anywhere. Almost all procedures, including purchase, installation, configuration, and parameterization, are handled through the use of procedural wizards that clearly and concisely lead you through all the necessary steps. This includes creating users, choosing phone numbers, and assigning user groups.

Once created, each user can configure their own extension as well, at least the parameters that are user-configurable, while leaving the network-wide options available only to the administrator.

Some users have reported that the more complicated features, such as complex call handling, are slightly more challenging to configure using the wizards and take a little more practice to learn.

Customer Support

RingCentral has among the most comprehensive and responsive support infrastructures for its customers. It has an extensive resource portal with demos, webinars, case studies, and anything and everything you’ll ever need to get started. It also boasts a separate excellent support portal from which you can get help for anything you may need.

Additional customer support:
Case Studies
Specialized case studies and industry-specific information for getting the most out of the service.

Blog
A company blog addresses many of the most common communication issues faced by businesses of all types.

24/7 Help & Support
24/7 Help & Support
Unlimited phone and chat support for all but the Essentials plan
Phone Support
Phone Support
Available 24/7 for all but the Essentials plan
Live Online Chat
Live Online Chat
Live chat available 24/7 for all but the Essentials plan
Video Tutorials
Video Tutorials
Extensive library of videos and webinars available
FAQ
FAQ
A complete FAQ section is available on the website
Final Word

For many years, RingCentral has been at the summit of the cloud-based VoIP telephony industry and it continues to lead the way in both innovation and quality of the provided services. With a multitude of options and competitively priced plans, RingCentral is a perfect fit for almost any business.

Lazaros Agapidis
Author: Lazaros Agapidis
Lazaros is a Telecommunications and Networking Specialist with over twenty years of professional experience, primarily with Voice over IP networks implementing both small and large scale telephony solutions with multiple vendors. He has worked with multiple multi-site organizations in Europe and North America, in both the public and private sector.