"Domain.com powers more than 1.2 million websites around the globe."
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0 Ease Of Use
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0 Help And Support
Pros
  • Round the clock support for all customers
  • AI builder to speed up the initial site creation process
  • Multiple payment integrations
  • All sites are secured with an SSL certificate
Cons
  • You cannot change templates once selected
  • It lacks many advanced features larger websites need
Company Background

George DeCarlo founded the domain registrar Domain.com in 1999. In the more than 20 years of its operation, the company has expanded into many areas that impact the online presence of small and medium businesses. This includes email hosting, web security, web hosting, and website building.

Plans & Pricing

Domain.com doesn’t have complex pricing tiers. On the contrary, pricing seems to be designed to make the decision easy for potential customers. There are three pricing tiers and each one offers more features and usage limits than the one below it. If you’re clear on your requirements then choosing a pricing plan is relatively straightforward.

When considering everything it offers, Domain.com is inexpensive and is a deal when compared to other website builders. It doesn’t come with too many advanced features but the features it provides are useful for the development of a relatively simple website.

Starter
$1.99/mo
Business
$6.99/mo
eCommerce
$12.99/mo

Starter

The entry-level plan is $1.99/m and is ideal for simple websites that don’t offer too many features or services to visitors. It’s limited to only six pages but also provides access to a huge stock photo library. You’re able to use SEO tools, access unlimited storage, use marketing tools, and use an SSL certificate for your site.

Business

The business plan is $6.99/m and further expands on the starter plan. There are unlimited pages, ad credits for popular digital ad platforms, and site backups which are called restore points.

eCommerce

For $12.99/m you can subscribe to the eCommerce plan and it allows you to sell digital and physical products on your website. It has direct integrations with multiple payment processors such as Stripe and PayPal. The eCommerce stores also support coupons, provide inventory management, and even sends out customizable transactional emails.

Features & Functionality
Design

As mentioned previously, Domain.com doesn’t have many advanced features within the website builder, This can be an advantage and disadvantage. It’s good for brands and individuals because it means the software is relatively straightforward and doesn’t have a lot of the bloat you’ll find in competing tools. It’s a disadvantage because it doesn’t have advanced functionality that may be needed when a website grows. A few of the features include a contact management system, Facebook integration, and SEO tools.

AI site builder

The AI site builder saves users a lot of time. They no longer have to wade through hundreds of templates. Instead, they’re able to answer a few questions, choose the layout they like, and get a site that’s prepopulated with basic content. After the site is ready, images, text, layout, etc. can be changed at will.

Inventory management

When you’re selling products online or offline, inventory management is an important consideration. Domain.com has a built-in tool that lets you add inventory and track it as its being sold so you can accurately predict reorder volumes and stay updated with the current stock levels. It’s a simple solution that should meet the needs of most users.

Coupons

Domain.com eCommerce platform gives you the tools to create coupons for your customers. This can be used as a way to reward loyalty or to attract new customers at a fraction of the cost that it would usually take.

Physical and digital product support  

Instead of being forced to sell only digital products or only physical products, Domain.com supports both product classes. This gives you the flexibility to expand later or immediately launch with physical and digital products. For physical products, it even comes with shipping integrations and tax management.

Designs and templates

Domain.com is a bit different from other platforms. It doesn’t have a large collection of pre-built templates for you to choose from. It takes a different route by using AI to tailor a few templates to your needs. You’ll be asked a series of questions and depending on your answers, it will create a site for you with basic content and elements. After it’s done, you can continue customizing the site until you’re satisfied with the final result.

The AI will save a lot of time in the initial stages but the overall design flexibility of Domain.com is limited because you can’t change a layout once it’s selected. With that being said, you can further customize the initial template to get a fairly unique look.

Features
  • 100+ Templates
  • Add HTML Code
  • Blog Templates
  • Portfolio
  • Drag & Drop Editor
  • Multi-lingual Website
  • Fully Customized
  • Mobile-friendly
Marketing
Features
  • SEO Tools
  • Social Media Integration
  • Widgets + Apps
  • Newsletter Tool
  • Monetization
  • Visitor statistics
Hosting
Features
  • Multiple Sites
  • Free Custom Domain
  • Unlimited Space
  • Unmetered Bandwidth
Multimedia
Features
  • Free Stock Photos
  • Video Plug-Ins
  • Audio Plug-Ins
Good For
Features
  • Blogging
  • Online Stores
  • Automatic Website Building
Ease of Use

One thing that Domain.com seems to have invested a lot of time into getting right is the ease of use. The platform allows you to customize by taking advantage of section blocks. These blocks can be edited individually and rearranged as you see fit which is similar to other site builders. If you’ve used one that’s comparable in the past then you should feel at home.
The options are displayed on the left-hand side of the screen and any element can be clicked to add it to your website. When you click on an individual section or element, more options are available for customization. It’s possible to familiarize yourself with the major functions within a day.

Customer Support

There are multiple ways to get support from Domain.com. The pricing plan you choose determines how much support you get but all plans have access to the support team 24/7. The support reps are responsive and knowledgeable about the platform so they’ll be able to solve most of the issues you encounter fairly quickly.

24/7 Help & Support
24/7 Help & Support
All customers have access to 24/7 customer support.
Phone Support
Phone Support
Available 24/7 but the higher tiered plans have access to it.
Live Online Chat
Live Online Chat
24/7 live chat support is available to all customers.
Email
Email
Email support is also available to every customer.
FAQ
FAQ
Multiple FAQs can be found throughout the website
Final Word

For two decades, Domain.com has been delivering services for small and medium businesses. IT started as a domain registrar but quickly expanded into multiple areas and now provides many services to help brands expand their online presence. This holds true whether you’re building a personal brand or an eCommerce store. For example, it has integrations with Stripe and PayPal, provides unlimited storage, an AI site builder, 24/7 support, and multiple marketing tools. One thing to keep in mind is that Domain.com doesn’t have many advanced features. While this may create more simplicity for users, it’s not suitable for many larger brands. Design flexibility is also limited in certain areas. If you don’t plan on creating an eCommerce brand with thousands of products and advanced needs then this shouldn’t have too much of an impact. When looking at all of the factors, Domain.com is a solid choice for many brands and is worth taking a closer look at.

Daniel Ndukwu
Author: Daniel Ndukwu
Daniel is a small business owner at large helping his peers navigate the challenges they experience on a day to day basis. His philosophy is simple, if it isn’t broken you can still make it better.