Atlassian Review 2025
Atlassian ITSM Plans & Pricing
Atlassian Comparison
Expert Review
Pros
Cons
Customer Support
Atlassian offers online (social media) support, email support and phone calls.
● Personal experience with Atlassian support group:
To the best of my experience, their user support is very active and responsive. Through this, I could understand the company’s core values of treating each customer especially.
They made sure all the issues I raised concerning their software were tackled with immediate effect and I could go on using the software in no time. It was very reassuring to see that the support group was accurately responsive.
● Their additional customer resources include:
-Online documentation: these are basic guidelines on how to use Atlassian products.
-Support services: this includes enterprise support for large teams, partner support in form of third-party consultants and Atlassian support a hub for teams and admins.
-Work-life blog: this is full of helpful information.
-Community support: you can also get answers and solutions from other Atlassian users.
-Technical Account Management: Atlassian provides enterprise companies with proper TAMs which enables them to make smarter decisions, monitor analytics, upgrade planning and optimize productivity.
-Training: they also provide webinars and other forms of training to help users get certified.
Features & Functionality
General Features
Atlassian offers a variety of software development services, which makes it a giant in the ITSM industry.
Some of its features include:
- Unmatched IT service management: experience superb service management that focuses on user experience.
- Unified service catalog: this ensures speedy workflow in delivering services.
- Efficient incident management: get used to automated ticket routing, prioritization, notification and knowledge-based ticket integration.
- SLA management: automated escalation rules to communicate SLA violations.
- Time Tracking services
- Surveys
- Good access and usability
INTEGRATION
Atlassian software can easily be integrated into your current business environment with integrations available for popular business apps.
Native Integrations: Amongst the native Integrations are Jira service desk, Slack, Ms Teams, Jira, Zoom, Rescue, Confluence, Bitbucket and many other integrations which enable you to Import digital assets right from cloud storage.
Incident Management
Efficiently handle and resolve IT incidents.
Problem Management
Identify and solve recurring issues with advanced solutions.
Change Management
Effectively manage IT infrastructure changes.
Request Management
Simplify service request processes for IT teams.
Reporting
Generate detailed reports for insights and decision-making.
Ease Of Use:
Unlike its competitors, Atlassian provides all ITSM requirements and is user-friendly. It was quite easy for me to understand and set up the admin panel to my preferred setting for use. The form customization tool met all my complex requirements and it was easy for me to apply.
It has a great and welcoming look, which made my experience nice and intuitive.
The web user interface and mobile applications make it exceptionally user-friendly. I observed that the post-go-live assistance was very helpful. Immediate chat response and contact escalation made CSI easy to implement.
Verdict:
Atlassian services were very easy to implement and I can say it’s the best for any ITSM team. It offers efficient features and allows ease of management of products and services.
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