Epicor Review 2025
Epicor Supply Chain Plans & Pricing
Epicor Comparison
Expert Review
Pros
Cons
Epicor Supply Chain's Offerings
Like most SCM platforms, Epicor does not publicly provide pricing for its supply chain management tools. Costs depend on various factors, like the size of your business, selected modules, implementation needs, and support types. However, Epicor operates on a subscription-based model for its SCM software that is well-priced competitively for mid-sized and large enterprises.
It starts at $350/yr per user, with pricing that scales according to user count, features, and deployment. Other costs may include licensing, 24/7 premium support, training, and data migration.
For a tailored quote, you can reach Epicor directly.
Customer Support
Epicor provides resources and support options to help users maximize their software investment. All users can access the Epicor Knowledge Base and Learning Center for video tutorials, user guides, blogs, and best practices.
Within the customer portal, you can submit support requests, which dedicated representatives respond to via chat, phone, or email. 24/7 emergency support and custom training sessions are available for users who opt for those. You can also request on-site setup assistance if your enterprise needs it.
- EpicCare Customer Portal: This central platform gives users access to training and tools to manage their Epicor solutions. While there, you get access to live support, billing, and contacts for your products. Your plan may include online chat and phone problem-resolution support.
- Epicor Learning: Epicor University delivers role-based training through online courses, certifications, and live events tailored to different user needs and industries.
- EpicCare Knowledge Base: This contains blogs, podcasts, videos, and tutorials for quick answers to any problems you may run into.
- Epicor email: If you can’t resolve a problem through the customer portal, the email support team is on hand at customercare@epicor.com. Response times vary depending on the severity of the query.
- Phone number: You can reach the Epicor support team at 1-800-999-1809 for a live demo, solution guidance, or other questions about any product
- Consultation Services: Dedicated consulting ensures seamless implementation, upgrades, and ongoing optimization.
Epicor offers a vibrant and collaborative user community through the Epicor Users Group (EUG), an independent organization that connects Epicor software users worldwide. This provides regional groups for localized interaction, online forums for discussions, and regular training webinars.
Features & Functionality
Training Options
Given the wide-ranging functionality of the software and its features, some users may encounter a learning curve when integrating it into their business processes. To facilitate a seamless transition, Epicor provides several training options.
Core Features
Epicor’s SCM software offers a comprehensive suite of tools for supply chain optimization, including:
- Last mile management
- Routing and dispatch
- Delivery Network
- Barcode scanning
- Customer notifications
- POD capture
- Returns automation
- Predictive Inventory Assistant
- Supplier Web Portal
- Ready-made maps
- Supplier enablement services
- Item management
- Demand planning
- Service-level forecasting
- Multilevel forecasting
- Forecasting reports
- “What If” analysis
- Probabilistic models
- Tradeoff analysis
- Stress testing
- Supply planning
- Location-based item tracking
- License plate and cart tracking
- Real-time inventory adjustment
- Real-time directed cycle counting
- Directed picking
- Work order processing
- Reman processing
- Credit processing
- Vendor returns
- Mobile access
- Integrations
- Auto parts sourcing
- Catalog for automotive
- Epicor aftermarket data analytics
Logistics management
Epicor offers last-mile logistics management tools through Elite EXTRA. This integrated suite of features ensures you keep up with the ever-growing demand for fast delivery.
Routing and dispatch
With Elite EXTRA, you can automate routing, dispatching, and real-time tracking for faster deliveries and lower costs. It runs an optimization engine that works according to your rules, and it can be tweaked based on efficiency, time windows, and customer priority. Details can be shared with customers via notifications, and drivers have a designated mobile app with barcode scanning for a smooth handover.
Delivery Network
The Delivery Network is part of the supply chain management software that gives you access to millions of drivers from top delivery services, including DoorDash and Uber. You can quickly evaluate provider options and manage delivery timelines and costs to select the best option for every order. This feature can be integrated seamlessly into your e-commerce platform or embedded on a dedicated website as a stand-alone solution. It also handles customer notifications, POD Capture, barcode scanning, and other transportation management features.
Returns Automation
Depending on your returns policy, Epicor facilitates the entire return process from request to credit issue. Returns can be requested through the customer portal or e-commerce site. The item is then picked up, verified, and integrated into the driver app. Once returned correctly, it is added to the inventory. All of this is managed through a central dashboard in the supply chain management software.
Epicor IP & O (Inventory Planning and Optimization)
This SCM feature uses AI to deliver inventory policy decisions in sales and inventory planning. Businesses of all sizes can share, collaborate, and track the impact of planning policy. With Epicor IP&O’s powerful forecasting capabilities, you can take the guesswork out of demand planning in your supply chain management software. See below.
Demand Planning
Epicor IP&O automates inventory forecasting and identifies the right policies to minimize overstocking and understocking. You can test these proposed policies and accurately gauge complex demand scenarios. Epicor IP&O automatically re-forecasts when new demand data is available and can identify optimal service levels that yield the lowest cost. It identifies exceptions where changes in forecast error, forecast quantities, and demand exceed user thresholds while respecting forecast overrides.
Forecast Reporting
Epicor IP&O includes built-in tools for analyzing forecast bias and comparing demand forecasts with actual outcomes. It allows businesses to assess the accuracy of any submitted forecast, whether statistically generated or provided by field teams. The IP&O also supports third-party forecast import from Excel and sales overrides. By importing or developing forecasts, you can create and manage “forecast snapshots.” These snapshots make it easy to compare different forecasts and collaboratively build a consensus forecast for improved planning and alignment.
“What If” Analysis
This feature helps to evaluate how your model reacts to changes to likely and unlikely disruptions of the supply chain. It uses AI to simulate thousands of possible outcomes that track your exposure and how it impacts holding costs, shortage costs, ordering costs, service levels, fill rates, and inventory levels.
It also provides inventory recommendations to hedge for blind spots and enable proactive corrections.
Epicor Warehouse management
Epicor offers a warehouse management solution that is adapted to different needs. The cloud-enabled WMS eliminates the need for physical inventory counts to improve efficiency. You get automated, real-time inventory updates with location-based item tracking. You also get tracking down to the license plate and cart level, and you can easily move material via barcode scanning. You can also handle the financial parts of warehouse management, such as real-time updating of financials in your ERP software, credit processing, and vendor returns.
Supplier portal
Epicor provides a fully managed B2B integration solution for web-based communication to your supplier communities in real time, regardless of their location. Epicor handles all parts of supplier collaboration, from onboarding to payment. Suppliers can trust that they are shipping the right product at the right time, and confidential B2B documents can be sent back and forth through the Supplier Web Portal.
Suppliers integrated within the SCM platform receive your purchase orders immediately, submit invoices faster, and get paid more quickly. Ready-made maps for supplier communication cover the whole range of sourcing to payment transactions for orders, warehouses, and carriers. You can also access custom maps, rules, and combinations to meet your needs.
Mobile Access
Epicor has a companion supply chain app called Eagle+, which allows you to maintain operational efficiency on the go.
Employees can scan barcodes, keep track of inventory levels, process shipments, and create labels while monitoring orders directly from mobile devices. It also provides real-time updates to the ERP system to prevent lapses.
Integrations:
Epicor EDI
Epicor EDI simplifies B2B data exchange by providing seamless integration with ERP systems and other business frameworks. It supports a wide range of EDI standards, such as EDIFACT, X12, Tradacoms, AS2, and SFTP. Features include automated data mapping, secure file encryption, and support for common communication formats.
Epicor Service Connect
Epicor Service Connect secures workflow automation within Epicor and third-party applications. Features include task automation, process streamlining, and connectivity for partners, suppliers, and customers, optimizing supply and demand chain management.
Additional Features
Epicor offers specialized features tailored for the automotive industry, including:
Auto parts sourcing
Epicor Parts Portal streamlines aftermarket parts sourcing for car dealerships. It integrates with over 19,000 distributors, enabling dealerships to look up parts quickly, view price and availability, place orders, and arrange for shipping management.
Epicor catalog for automotive
Epicor Catalog for Automotive is a large database offering quick, intelligent car part searches. It features hi-res images, multi-language support, part specifications, and manufacturer details.
Epicor aftermarket data analytics
This uses AI to optimize inventory across distribution locations. With access to over 1 billion part transactions and 140 million annual repair events, it provides actionable insights into market performance, stocking trends, and demand patterns.
Operating Systems
The platform’s capabilities perform on the following operating systems:
Performance:
Epicor is a supply chain management software designed to meet the needs of businesses of all sizes. Its features enable comprehensive management of supply chain logistics, making it a strong contender among the best supply chain management software options available.
The interface is fast and responsive, with no processing delays, even for complex queries across massive datasets. Epicor tracks large inventories with pinpoint precision, and all levels are updated instantaneously. It’s not just tracking data — Epicor also offers demand planning, predictive analysis, and transportation management, among other services.
Last-mile management is particularly good. Route Optimization is impressive from both a technology and strategy perspective. Other features support supply chain logistics software operations with real-time tracking, warehousing, and distribution processes.
These tools allow businesses to maintain efficiency without the need for extensive resources or IT support. Setup is complex, but the cloud-based architecture ensures scalability for future growth.
Epicor stands out among supply chain management vendors with its seamless integration with ERPs, third-party systems, and industry-specific tools. The platform’s data analytics tools provide decision-making insights into supplier performance, logistics costs, and inventory levels. These and others make it one of the best supply chain software for small business owners who want a more resilient supply chain.
Ease Of Use:
UI Design
The interface is modern and user-friendly but can appear cluttered when fully set up. There is easy access to shortcuts, and key KPIs are always visible.
Learning Curve
Epicor requires significant training for effective use, especially if you’re unfamiliar with SCM systems. Learning resources are comprehensive, but onboarding new users can take time, especially for advanced features.
Customization
Each user can set up extensive customization on their Epicor module. The platform offers easy-to-edit dashboards and workflows that don’t require much technical expertise. To support international employees, 50+ languages are also supported.
Navigation
Workflows are arranged in structured modules, such as finance, inventory, and manufacturing. The search tab quickly finds any item, vendor, transaction, or report. Built-in tooltips and help features guide users through any confusion.
Mobile Access
Epicor has a convenient mobile app for managing the business on the go. This version is useful but has fewer features and is less intuitive than the desktop version.
Verdict:
Epicor is a powerful supply chain management solution designed for medium to large enterprises in industries like manufacturing, distribution, and automotive. It streamlines supply chain operations, enhances efficiency, and supports digital transformation. Businesses can improve delivery performance, reduce inventory levels, shorten cycle times, and boost traceability and supplier management.
It’s especially suited for mid-market companies needing adaptable, industry-specific solutions to meet their unique requirements. Epicor’s combination of efficiency, customization, and integration features offers solid value, making it a strong contender among supply chain management software options.
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