Helcim POS Review For 2025
Helcim POS Plans & Pricing
Helcim Comparison
Expert Review
Pros
Cons
Helcim POS's Offerings
I researched the Helcim POS pricing and found that it is based on an interchange-plus pricing structure with rates varying by transaction type and volume.
- For monthly card transactions up to $50,000, in-person transactions cost 1.83% + 8¢ per transaction.
- Online and manually keyed transactions cost interchange plus 2.27% and 25¢ per transaction.
- ACH payments cost 0.5% plus 25 cents and are conveniently capped at $6 per transaction.
- The Tap to Pay on iPhone feature is available at 10¢ per transaction.
Volume discounts are also offered. Hardware costs $99 for a card reader and $349 for a standalone terminal. Helcim stands out for its lack of many typical merchant service fees, only charging $5 for returned ACH/EFT transactions and $15 for chargebacks (reimbursable if the dispute is won). No fee is levied for PCI compliance.
Helcim’s transparent pricing model, available on their website, caters well to a variety of businesses, offering competitive rates that scale favorably with increased transaction volumes. This structure is particularly advantageous for businesses with higher sales volumes, providing cost savings over time.
Additionally, the Helcim Free Saver feature allows merchants to save money by passing their credit card processing fees to clients or customers instead.
Customer Support
Helcim’s customer support is exceptional, complementing its transparent pricing and user-friendly Point of Sale (POS) system. Their POS software is designed to facilitate seamless retail management, including inventory tracking and sales analytics.
Phone Support
When I contacted Helcim’s support line, I was impressed by the prompt response and the representative’s courteous and proficient demeanor. This efficiency is invaluable when addressing time-sensitive issues related to integrated payment solutions.
Email Support
Upon registering, I received a warm welcome email offering additional support and training. My email inquiries were answered within a single business day, reflecting Helcim’s commitment to assisting businesses in selling online and managing e-commerce integration. Their Learning Center is user-friendly, providing easy-to-understand tutorials and articles that enhance the learning journey.
Video Tutorials
Helcim offers a wide variety of video tutorials, allowing me to access information and resolve questions without needing to contact a support representative. This resource is particularly beneficial for understanding features like mobile POS and multi-location management.
Overall, Helcim’s comprehensive support resources and responsive customer service significantly enhance the usability of their POS system, making it a reliable choice for businesses seeking efficient point of sale software.
Features & Functionality
Best For
Helcim offers tailored solutions for retail stores, coffee shops, nightclubs, quick service, bars, restaurants, and food trucks.
General Features
Helcim is a versatile merchant service provider allowing businesses to process credit and debit card payments for both online and in-person transactions, all in a single platform.
It supports international processing with multi-currency service, mobile payments, and integrates with numerous third-party shopping carts.
Here are some of the features Helcim POS offers:
- Payment Processing
- Inventory Management
- Customer Relationship Management (CRM)
- Sales Analytics and Reporting
- Invoicing
- Recurring Payments
- E-commerce Integration
- Mobile POS Functionality
- Multi-location Management
- Employee Management
- Customizable Receipts
- Discount and Tip Management
- Fraud Prevention Tools
- Open API for Custom Integrations
- Contactless Payment Options
- Hosted Payment Pages
- Virtual Terminal for Remote Payments
- Subscription Management
- Level 3 Data Processing
- Transparent Interchange-Plus Pricing
Payment Processing
Helcim offers seamless payment processing capabilities, handling in-person, online, and mobile payments efficiently. I tested its integrated payment solutions, which allow businesses to accept credit cards, contactless payments like Apple Pay and Google Wallet, and even ACH transfers. This flexibility ensures businesses can meet customer payment preferences effortlessly. Transactions are fast and secure, making Helcim a reliable Point of Sale system for smooth and hassle-free operations.
Inventory Management
Helcim’s inventory tracking tools provide real-time management to prevent overstock or shortages. I found it easy to update product details, track variations, and set up low-stock alerts. These tools integrate seamlessly across sales channels, simplifying retail management. By keeping inventory data centralized, Helcim helps businesses maintain accurate stock levels and streamline operations, whether for in-store or e-commerce integration.
Customer Relationship Management (CRM)
Helcim’s CRM features go beyond basic data storage, enabling businesses to build strong customer relationships. I used the platform to analyze customer behavior, set up loyalty programs to reward repeat purchases, and send automated email campaigns. These tools are enhanced by sales analytics, allowing businesses to track and refine marketing efforts effectively. Helcim’s CRM is invaluable for fostering loyalty and improving customer retention.
Sales Analytics and Reporting
Helcim’s sales analytics tools offer detailed insights into business performance. I tracked revenue trends, top-performing products, and staff sales contributions using the customizable visual dashboards. With advanced filtering options, businesses can pinpoint areas for improvement and make data-driven decisions to optimize profitability. This feature is essential for businesses looking to refine operations and maximize efficiency.
Invoicing
Helcim’s invoicing tools bring professionalism and flexibility to billing. I created fully branded invoices with custom fields to align with business branding. Features like payment reminders, status tracking, and recurring invoicing ensure timely payments and consistent cash flow management, providing a polished customer experience while simplifying financial oversight.
E-commerce Integration
Helcim’s e-commerce integration connects seamlessly with online stores, syncing sales and inventory automatically. Managing selling online alongside in-store operations becomes effortless with centralized data and streamlined workflows, reducing errors and saving time for busy business owners.
Mobile POS Functionality
The Mobile POS feature allows payments to be processed on the go, making it ideal for events, pop-up shops, or mobile services. Using a smartphone or tablet, I could accept payments, manage inventory, and issue digital receipts, ensuring flexibility and convenience for both customers and staff.
Multi-location Management
Helcim simplifies multi-location management, enabling centralized oversight of inventory, employee management, and reporting across multiple business sites. I found it easy to maintain consistency and efficiency across locations, making this feature essential for growing businesses managing diverse operations.
Employee Management
Helcim’s employee management tools streamline team oversight. I assigned individual roles, managed permissions, and tracked activity in real-time. The time-tracking feature supports accurate payroll, while performance monitoring provides insights into staff contributions. This integration fosters accountability and simplifies labor management for busy operations.
Discount and Tip Management
Helcim makes managing discounts and tips straightforward. I tested its flexible settings, which allow for percentage discounts, custom tip allocations, and precise reporting. This ensures smooth checkouts, customer satisfaction, and accurate financial tracking, making it a great fit for any service-focused business.
Open API for Custom Integrations
Helcim’s open API enables businesses to create tailored integrations with third-party applications or custom solutions. I found this adaptability to be a key strength, allowing businesses to scale and evolve their POS system to meet specific needs, ensuring long-term flexibility and a future-proof investment.
Contactless Payment Options
Helcim supports modern contactless payment options, including tap-to-pay cards, Apple Pay, and Google Wallet. These methods speed up transactions, improve security, and meet consumer demand for hygienic, touch-free payment solutions. It’s a must-have feature for any modern business.
Hosted Payment Pages
Helcim’s hosted payment pages provide a secure way to accept payments online without requiring a full e-commerce setup. Customizable for branding, these pages offer a professional and straightforward payment experience for customers, making online sales accessible to any business.
Virtual Terminal for Remote Payments
The virtual terminal feature enables remote payment processing by entering customer payment details directly into the system. This functionality is ideal for phone or mail orders, ensuring businesses can serve customers wherever they are.
Subscription Management
Helcim simplifies subscription management with automated recurring billing tools. This feature ensures consistent revenue streams and efficient billing for services, saving time while improving customer satisfaction.
Level 3 Data Processing
For B2B businesses, Helcim’s Level 3 data processing adds transparency by including item-level details in transactions. This reduces interchange fees, making it a cost-effective solution for high-value transactions. It’s a valuable tool for businesses focusing on efficiency and cost savings.
Transparent Interchange-Plus Pricing
Helcim’s transparent interchange-plus pricing ensures businesses know exactly what they’re paying per transaction, with no hidden fees. This clarity simplifies financial planning, making it an ideal choice for businesses seeking predictable and honest pricing.
Hardware & Software
The Helcim platform is a cloud-based solution which can be accessed with any internet-connected device and is compatible with workstations, iOS, and Android devices. They also provide a suite of in-person payment solutions to merchants through its POS app software which can be easily paired with their card reader and comes built-in with the Helcim Smart Terminal.
Hardware:
Pricing Options
Helcim POS offers flexible pricing plans to meet different business needs.
Performance:
Helcim’s Point of Sale (POS) system delivers robust performance tailored to the needs of small to mid-sized businesses. The platform’s seamless integration across computers, tablets, and smartphones ensures flexibility in managing transactions, whether selling online or in-store.
The POS software includes comprehensive features such as inventory tracking, customer relationship management (CRM), and sales analytics, all accessible through an intuitive interface. This design facilitates efficient retail management, allowing you to monitor sales performance, manage stock levels, and gain insights into customer behaviors seamlessly.
Additionally, Helcim’s cloud-based POS system ensures real-time data synchronization, enhancing operational efficiency and decision-making. The platform’s commitment to security, with built-in fraud prevention tools, provides peace of mind when handling sensitive payment information.
Overall, Helcim’s performance in delivering a comprehensive, user-friendly, and secure POS solution makes it a valuable asset for businesses seeking to optimize their sales processes and customer interactions.
Ease Of Use:
In my experience, Helcim’s Point of Sale (POS) system is exceptionally user-friendly. The setup process is straightforward, with clear guidance available on their website. I found the POS software intuitive, allowing me to quickly add inventory, customize settings, and download the app to my preferred device.
Helcim’s transparent interchange-plus pricing model is a standout feature among merchant service providers. This pricing structure is clearly detailed on their website, ensuring you know exactly what fees to expect, which is a rarity in the industry.
The platform’s inclusivity is impressive, offering merchant accounts, credit card processing, POS software, payment gateways, and business management tools all in one place. This integration means you don’t have to juggle multiple service providers, simplifying my operations.
I found that navigating the website and dashboard was really simple. The modern, clean design and intuitive layout make it easy to access the features I need without unnecessary complexity. The dashboard’s organization into clearly defined categories, such as “Payment Tools” and “Merchant Tools,” streamlines your workflow.
Overall, Helcim’s POS system combines transparent pricing, comprehensive services, and an intuitive interface, making it a top choice for businesses seeking efficient and user-friendly POS software.
For a visual guide on setting up the Helcim POS app and hardware, you might find this video helpful:
Uniqueness:
Helcim POS makes self-service effortless with user-friendly tools like virtual terminals and payment pages, all accessible under one transparent account. With no hidden fees, Helcim empowers businesses to save time and money while simplifying in-person and online payments.
Verdict:
Helcim offers a competitive solution for high-volume businesses with its cost-effective card processing services, easy integration with inventory management, and transparent fee structure. Its comprehensive platform includes merchant accounts, credit card processing, POS software, payment gateways, invoicing, and business management tools. However, for businesses processing over $20,000 monthly, a wholesale subscription may be a better option, and for small transactions or low-volume sales, a flat fee service could be more economical. Although praised for its outstanding customer service and transparency, Helcim might not be the most affordable choice for low-volume businesses that may not require all its features. They do however offer volume discounts, so this may not necessarily be the case.
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