LastPass Password Manager Review 2025

Category: ITSM
LastPass is a password management tool that has steadily grown in popularity since launching in 2008. More than 100,000 businesses use LastPass's services, and it also works with millions of individuals who want to create secure passwords. LastPass is based in Boston and employs over 800 across the world. It offers a user-friendly password management tool, a good variety of plans, and a free trial to allow people to try it out with minimal commitment. This LastPass review will take you through all the features, pricing, and performance of this password manager.

LastPass Password Manager ITSM Plans & Pricing

Teams
$4
/mo per user
14-day free trial
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Business
$7
/mo per user
14-day free trial
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Free
$0
/mo
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Premium
$3
/mo
30-day free trial
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LastPass Password Manager Comparison

Expert Review

4.9
Price
5.0
Ease Of Use
5.0
Features
5.0
Support
4.5
Performance
5.0

Pros

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Offers a free plan and free trials without having to give credit card details
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User-friendly apps for mobile, desktop, and browser use
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Low entry point for small businesses as they just have to pay $4 monthly per user
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Able to access your vault offline

Cons

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Lacks a live chat option
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The free plan has limited support options

LastPass Password Manager ITSM's Offerings

There are two main types of LastPass pricing plans that you can get for the password manager tool. One segment is for businesses, and the other is for individuals. You can get a free trial for all types of accounts, and you don’t have to enter your credit card details to do so, which is rare in the industry.

Businesses

There are two distinct plans that LastPass offers for businesses. They both provide 14-day free trials and numerous features. The stated prices are based on annual billing rather than monthly payments.

  • Teams Plan: Ideal for small businesses, allowing you to get your team started with password protection in an easy way and at a relatively low price point of $4/mo per user.
  • Business Plan: The LastPass Business plan covers an unlimited amount of users, so you just pay $7/mo per person. An additional $2/mo per user gets you advanced SSO and an extra $3/mo per user yields advanced MFA.

Individuals

There are also two plans available for individuals who want to start with LastPass. A 30-day trial is available for both of them, which gives you ample time to test what this password protection tool is all about. Here’s a look at the main features of both options:

  • Free Plan: Get unlimited access to the basic features including a vault for one person on a single device type, as well as dark web monitoring, a password generator, and access to the security dashboard.
  • Premium Plan: Ideal for a single user and it allows you to automatically sync everything across your devices for just $3/mo.
    Family Plan: At $4/mo, you get access to 6 individual accounts, with each person getting their own vault. You can use the dashboard to control who has access to each account.

Customer Support

If you go for a LastPass free password manager plan, then you will have access to basic support. This includes a help center that answers a lot of commonly asked questions and an artificial intelligence (AI) chatbot that can direct you to possible solutions. You can also engage with the LastPass community members, who can lend you a helping hand or discuss relevant topics.

support center

If you have a paid account, you get access to personalized support. The customer care team monitors the email inbox around the clock, allowing you to send them a message and get a quick resolution to your issue.

Then there’s LastPass University which allows you to take interactive classes to improve your knowledge regarding proper password protection and take your digital security to the next level. Other helpful resources available include webinars, a blog that provides reports, demos, and e-books, as well as a community area where you can interact with fellow LastPass tool users.

You can request a demo and get on a call with one of the LastPass specialists and they can walk you through the technology.

Features & Functionality

General Features

LastPass provides a variety of different secure password storage solutions and services for businesses and individuals alike to utilize. Here’s a quick look at some of the features LastPass offers:

  • Safely store and autofill passwords
  • Access passwords from anywhere
  • Detect any weak passwords
  • Safely share credentials
  • Biometric passwords
  • Zero-knowledge security
  • Password generator
  • Multifactor authentication (MFA)
  • Dark web monitoring
  • Emergency access
  • Secure notes
  • One-time passwords (OTPs)
  • Country restriction
  • Directory integration
  • Federated login
  • Automatic device sync
  • 1 GB encrypted file storage

Safely Storing and Auto-Filling Passwords

autofilling

Many people want to save time when they’re using certain websites and platforms on a regular basis. They don’t want to type out the whole username and password every time they log in. This is where the safe storage of passwords and auto-fill forms comes into play, with LastPass allowing you to safely do so.

Access Passwords From Anywhere

password accessibility

LastPass makes sure that you can always access your passwords no matter where you are. Your vault will be accessible across your trusted devices including computers, phones, smartwatches, and tablets.

Identify Weak Passwords

LastPass has an online security dashboard that analyzes the strength of your passwords, highlighting if any weaknesses exist through password health reports, such as the duplication of passwords with cross-platform compatibility or potentially vulnerable passwords.

Dark Web Monitoring

account monitoring

LastPass monitors the dark web to ensure that none of your passwords appear following a third-party data breach. This is an issue that is becoming more and more prevalent as time goes on and you can get instant data breach alerts through LastPass.

Safely Sharing Credentials

One of the most popular features at LastPass is sharing sensitive credentials with other people, whether these are your co-workers, family members, or friends. You have total control over sharing passwords, so you can hide them or completely remove access from someone with a single click of a button.

Biometric Passwords

If you don’t want to enter a password every time, you can instead use biometrics to do so. This sees you logging into your vault through your fingerprint or facial recognition. There’s no need to enter a master password.

Zero-Knowledge Security

LastPass doesn’t have access to any of your passwords thanks to the zero-knowledge security model. This means only you control your data and it’s never accessible or visible to LastPass once you protect your master password.

Password Generator

Use the password generator to create strong passwords that are not easy to crack. This saves you from having to come up with these long-winded keys by yourself.

password generator

LastPass offers a simple password generator to quickly create a password when you need one.

Multifactor Authentication (MFA)

MFA is an option with most of the plans that LastPass offers, giving you the ability to add extra layers of security to your account, such as facial recognition or fingerprint security features.

Emergency Access

You can add a user to your account that allows them emergency access to your vault if there is some issue preventing you from logging in.

Secure notes

security notes

Users can create folders and notes to describe what the given password relates to, such as your Netflix account or your electricity bills account.

One-Time Passwords (OTPs)

LastPass allows you to create one-time passwords if you’re looking to log into your account on a public network and have concerns about prying eyes seeing your password.

Country Restriction

LastPass allows you to restrict the activity on your account to the country in which you are. This is an extra feature which means people trying to access your account from elsewhere are unable to do so.

Directory Integration

LastPass allows businesses to integrate their existing directories and grant clients access to certain credentials in a safe manner.

Federated Login

Users can connect their LastPass account with their identity provider to get more streamlined access.

Automatic Device Sync

Any time you update your vault, this will lead to an automatic sync across all of your connected devices.

1 GB Encrypted File Storage

LastPass provides plenty of storage space for people who want to add details about important documents like passports or bank accounts.

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Multi-Currency Support
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Mobile App Access
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Automated Reminders & Notifications
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Tax Compliance
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Purchase Order Tracking
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Advanced Security
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Audit Trail and Compliance Support
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Data Import and Export
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Accounting Software Integration

Performance:

You can access LastPass on all major operating systems for computers and mobile devices. If you are on a Free plan, then you have to select one device and stick to it, while people on paid plans can access LastPass on any device they choose.

LastPass uses zero-knowledge encryption to secure your data, encrypting and hashing all passwords locally before they reach the LastPass servers. When you need to log into your vault, your trusted device will decrypt the passwords where you need them.

LastPass has extensive security tool options and protocols to ensure top-level performance without compromising safety.

Your LastPass vault is always fully protected, thanks to the deployment of AES 256-bit encryption. It also has top-of-the-line certifications across the board to make sure that it’s fully compliant with the latest industry standards, such as ISO 27001, GDPR, and SOC 3.

There’s a dedicated page that allows you to explore how LastPass stays fully compliant with industry standards, which puts your mind at ease if you have any concerns.

Ease Of Use:

about

LastPass has useful password manager browser extensions for Windows, Mac, Linux, and mobile devices. You can also download an app for your mobile phone or your desktop if preferred. This covers everything from Chrome to Firefox, Safari, and Android. The installation process normally takes seconds, so you can start reaping the benefits in no time.

downloads

Getting started with LastPass is very easy, as you choose one of the account options and then you can create your encrypted vault. Then you can set up autofill with one click and also use the built-in password generator if you wish to strengthen your existing permissions.

The monitoring dashboard uses a good color-coding system to highlight any potential concerns, as well as give you recommendations about what improvements you could make. Even sharing passwords securely is very straightforward. 

Verdict:

LastPass certainly has a lot going for it. There is a free plan that you can use to try it out without committing to an annual payment plan or submitting your credit card details. There’s a good variety of plans and plenty of useful features at LastPass.

You also have access to a very user-friendly platform on all devices, with the monitoring system allowing you to get alerted when your information might be involved in a data breach.

With competitive pricing, LastPass is a good fit for people looking into the password protection space for the first time.

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