Magaya Review 2025
From designing the supply chain itself to cargo tracking and warehouse management, Magaya supply chain capabilities let you coordinate your entire operation in one system. Magaya is an integrated logistics platform that offers end-to-end supply chain management software. Its end-to-end system caters to e-commerce businesses, freight forwarders, and third-party logistics providers who want to automate and optimize their daily operations. In this review, I’ll dig into the Mayaya pricing models, features, performance, and customer support.
Magaya Supply Chain Plans & Pricing
Magaya Comparison
Expert Review
Pros
Cons
Magaya Supply Chain's Offerings
The Magaya pricing structure is dynamic and suited for businesses of varying sizes and needs. The SCM platform allows companies to customize their price based on specific requirements.
You can get a quote from the sales team on the product website, but pricing is said to be around $300 per month per user. The pricing model takes into account the number of user licenses and modules you need, as well as transaction volumes.
This flexible approach lets you start with essential features and expand as needed, so you only pay for what you actually use and add users or modules as you grow.
Customer Support
Magaya provides a multi-tiered support system for its users. Basic support includes access to their online knowledge base, live chat, technical documentation, and standard email support. Premium support users receive priority email, direct phone support, and access to dedicated representatives.
The highest tier offers 24/7 emergency support, custom training sessions, and a dedicated account manager. All users can access the Magaya Learning Center, which provides video tutorials, user guides, and best practices.
1. Live Chat: You can access a live chat on the product homepage which is manned by a human rep. I found it very helpful, and I was able to escalate the issue to a technical expert in minutes.
2. Phone: You can reach the Magaya Customer Support team at 786-845-9150. Support is typically available Monday through Friday from 7 AM to 8 PM and Saturday from 8 AM to 12 PM (Eastern Time).
3. Magaya On Call (24/7 Support): If you need urgent after-hours support, Magaya provides 24/7/365 support. This service costs $250 per hour unless you select this level of support as part of your monthly subscription.
4. Email: Magaya offers email support at support@magaya.com. Email support typically takes 24-48 hours for non-urgent issues, though critical problems usually get faster attention.
5. Knowledge Base: The documentation is comprehensive, and you can find specific solutions via search. Troubleshooting guides are practical, and I found the tutorial videos easy to understand.
6. Learning Center/Training Services: Initial implementation training is thorough but can feel overwhelming due to the system’s complexity. The online training sessions are informative and convenient.
7. Account Management: Enterprise clients get dedicated account managers who provide valuable insights and quick issue resolution. Check-ins are regular, though they sometimes feel more like sales opportunities than support sessions.
Community: Through one of its modules, Magaya Network, Magaya provides a community of 1700+ professionals in one part of the supply chain or another — agents, custom agencies, customers, couriers, and others.
Features & Functionality
Training Options
Given the wide-ranging functionality of the software and its features, some users may encounter a learning curve when integrating it into their business processes. To facilitate a seamless transition,Magaya provides several training options.
Core Features
Magaya offers a comprehensive set of supply chain management tools designed to ease complex logistics operations and enhance international shipping efficiency from top to bottom. These include:
- Inventory control
- Inventory tracking
- Aging reports
- Order management
- Customizable templates
- Return merchandise authorization
- Automated shipping labels
- Advanced prioritization tools
- Warehouse operations
- Bin location management
- Automated billing tools
- Transport management
- Customs compliance management
- Integrations
- Open API for connectivity
- Mobile functionality
- Analytics
- Automation of manual tasks
- Centralized visibility
- Integrated solutions
- Accounting and financial reporting
- Digital freight platform
- Rate management and CRM capabilities
- 3PL, NVOCC, courier, and warehouse-specific features
- Self-service customer options
- Magaya network
Inventory Control
Magaya offers real-time inventory control across multiple warehouses. The highly customizable system provides instant visibility of stock levels across all locations, complemented by automated transfer rules that keep optimal inventory balance.
The platform has detailed tracking capabilities, managing both batch and lot information for products with specific manufacturing details or expiration dates. Complex SKU hierarchies are handled well, and customizable stock-level alerts notify managers when they’re understocking or overstocking certain goods.
A detailed audit trail captures all transactions and changes, enabling quick discrepancy resolution. Managers can easily keep track of inventory and make manual adjustments to account for damages or losses. They can do this with specialized aging reports that provide insights into perishable stock.
Order management
Magaya’s order management features streamline every step of the order process, offering both manual and automated entry options. You can create recurring orders using customizable templates or manage orders centrally with integrations across e-commerce platforms, marketplaces, and POS systems. Automated inventory checks instantly allocate stock, allowing backorders and split orders to fulfill items as they become available. You also gain end-to-end visibility over the order lifecycle, and you can share this with customers.
Return Merchandise Authorization
It doesn’t end after delivery. The RMA (Return Merchandise Authorization) workflow allows for hassle-free returns, replacements, and exchanges directly within the platform. Integrated with major carriers like FedEx, USPS, and UPS, the system generates shipping labels automatically and lets you manage delivery timelines. Tools like order consolidation reduce shipping costs by combining multiple orders for the same customer, while bulk processing saves valuable time with high-volume orders. Advanced prioritization tools allow you to manage critical orders efficiently, ensuring timely and accurate deliveries for all customers.
Warehouse operations
Magaya’s Warehouse Operations feature provides a comprehensive, graphic view of warehouses, allowing real-time tracking of stock levels and bin locations. The system’s bin location management suggests optimal placements based on picking frequency, enhancing retrieval speed. Putaway strategies further optimize product placement to maximize space and efficiency while flexible picking methods adapt to diverse operational needs.
The cross-docking functionality minimizes handling time for expedited orders. With dedicated support for third-party logistics (3PL) providers, the platform manages multiple clients and warehouses, and automated billing tools streamline client invoicing and payment tracking, making it ideal for complex logistics environments.
Transportation Management
Magaya’s Transport Management features handle shipment from origin to destination, whether via air, sea, rail, or ground. You can optimize routes, consolidate loads, and streamline scheduling for maximum efficiency.
Load optimization maximizes container or vehicle space to cut costs, while multi-carrier integration and real-time communication provide flexible carrier options and status updates.
Magaya facilitates instant quoting and rate comparisons from carriers and then offers automated invoicing. Route planning tools create efficient paths, while dynamic routing optimizes for traffic and delivery windows, saving time and fuel while on the go.
Customs Compliance Management
Magaya provides customs services through its customs compliance software. It tracks all system transactions and changes, creating a detailed compliance history for easy review. Key documents — contracts, licenses, certifications, and regulatory materials — are securely stored in a centralized location, streamlining access and organization. The supply chain management software also provides automated checks for restricted items, embargoed countries, and denied party screening.
Integrations
Magaya maintains stable, real-time synchronization to keep data accurate and up-to-date across multiple platforms for smooth operations and efficient information flow. The SCM platform can be configured to connect with various third-party systems, including accounting, order processing, and ERP software. Its Open API allows for near-unlimited integration, and simple documentation ensures easy setup.
Mobile Functionality
Magaya provides mobile functionality to coordinate the supply chain on the go. The features are split into 3 mobile apps for specific users.
- Magaya WMS Mobile: For warehouse staff.
- Magaya LiveTrack: For customers.
- Magaya Driver: For logistic drivers.
Together, these apps offer comprehensive supply chain monitoring and optimization. The mobile experience is adequate for basic tasks, but anything complex is done on the desktop.
Analytics and Reporting
Magaya offers real-time, customizable dashboards for tracking KPIs and viewing data across multiple departments, supporting daily operations with valuable insights. The extensive reporting suite includes standard reports for financials, cargo, and open invoices, which can be scheduled for automatic email delivery to customers.
Creating custom reports in the supply chain management software may require SQL knowledge, but standard reports meet the most common needs. Flexible data export options and detailed historical data analysis tools enable deeper insights, though visualization options could be more modern.
Operating Systems
The platform’s capabilities perform on the following operating systems:
Performance:
Magaya is a powerful supply chain management software suite tailored for mid-sized to large businesses in the logistics industry. It stands out by offering comprehensive solutions beyond basic inventory management, including freight forwarding, customs compliance, and warehouse management, all integrated into one cohesive platform.
Though its interface can initially appear complex, it becomes user-friendly with practice and in-app guidance. Extensive customization options make setting up workflows straightforward, and standard operations like order processing are efficiently handled.
Data synchronization is reliable, and shipment updates occur almost instantly. Integration capabilities are strong with an open API and seamless connections to major carriers and customs systems, though some lesser-known third-party integrations may require custom work.
Magaya excels in order and logistics management, maintaining accurate inventory across multiple warehouses and offering complete shipment visibility. The system streamlines batch order processing with validation checks and effective handling of back-orders and partial fulfillments.
Its logistics capabilities optimize transportation routes, carrier selection, and warehouse operations, enhancing cost efficiency and space utilization. Real-time analytics and customizable reporting dashboards provide valuable insights, while compliance features ensure adherence to major trade regulations and detailed audit trails, supporting smooth international shipping documentation and tax compliance across jurisdictions.
Ease Of Use:
UI Design
The interface has a somewhat dated design compared to modern enterprise SCM software, but the navigation is clear and functional. The menu structure is dense, with some important features buried three or four levels deep. However, the structure helps once you’re familiar with the scope of the system. The layout of data grids and forms is efficient but can feel cluttered when handling complex operations.
Learning Curve
New users typically require time to become comfortable with basic functions and even longer to master advanced features. The intuitive dashboard design and in-app help assist users in grasping operations quickly. Previous experience with supply chain logistics software should be useful here. The biggest challenge for new users is understanding the interconnected nature of different modules.
Mobile Access
The mobile experience is limited but more user-friendly. The functions are split into 3 separate mobile apps to streamline features for specific users. For supply chain mobile app users, basic functions like checking inventory or barcode scanning work fine, but complex supply chain operations are impossible.
Help
The help center is embedded directly within the Magaya supply chain management software for easy access. Context-sensitive tooltips pop up for different fields. These help new users understand what each tool does without needing to refer to external documentation. Magaya also offers quick guided tours that walk you through multi-step operations.
Verdict:
Magaya’s comprehensive supply chain management software delivers powerful logistics and freight forwarding features designed to streamline international shipping operations and enhance warehouse management efficiency. The SCM platform is built for logistics companies, freight forwarders, and 3PL providers who need comprehensive shipping management.
Its features go beyond the scope of supply chain software for small business ventures with basic domestic shipping needs. With Magaya, you can stay ahead of the complexity of the modern supply chain with inventory management and logistic features that help you achieve and manage optimal supply and demand levels.
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