Salesforce Commerce Cloud Review 2025
Salesforce Commerce Cloud Website Builders Plans & Pricing
Salesforce Commerce Cloud Comparison
Expert Review
Pros
Cons
Salesforce Commerce Cloud Website Builders's Offerings
Salesforce Commerce Cloud pricing offers a variety of tiers and plans designed to cater to businesses of all sizes, from small startups to large enterprises. Here’s a breakdown of the options:
- Small Business Plans
Salesforce e-commerce for small businesses operates on a per-user-per-month billing system, making the cost proportional to the company’s size. While it offers robust features, it’s priced higher than popular platforms like Shopify and open-source solutions like WooCommerce.
Commerce Cloud Pricing Tiers
- Starter Suite
Designed for small businesses, this entry-level plan includes tools for creating a digital storefront, basic sales, marketing, commerce functions, email marketing, and analytics. Priced at $25 per month per user, it’s a budget-friendly option for those starting their e-commerce journey. - Pro Suite
The Pro Suite is a mid-tier plan that builds on the Starter Suite with additional features like sales forecasting, automation tools, and real-time chat for online stores. This plan is ideal for growing businesses and costs $100 per month per user. - Commerce Growth Cloud
Tailored for rapidly scaling B2B businesses, this plan includes six storefronts, order management, and 60,000 Einstein AI requests. It’s billed annually at 1% of gross merchandise value (GMV), making pricing revenue-dependent. - Commerce Advanced Cloud
For mature B2B companies, this plan offers advanced features such as 10 storefronts, enhanced analytics, and 120,000 Einstein AI requests. Pricing is set at 2% of GMV, ideal for businesses with established revenue streams. - Commerce Cloud B2C Premium
This premium plan caters to large-scale B2C e-commerce businesses with high sales volumes or multiple online stores. It includes unlimited storefronts, complete order management, and 120,000 Einstein requests. Pricing is customized and available upon inquiry.
Customer Support
Using Salesforce Commerce Cloud has been a stress-free experience thanks to its robust customer support options. Salesforce offers a comprehensive suite of tools and resources designed to address any issues quickly and effectively. Whether I need immediate help or prefer to find answers on my own, the platform has me covered.
Here’s how I’ve benefited from Salesforce’s customer support:
24/7 Help & Support
I can access around-the-clock support through various channels, including phone, live chat, and online resources. This ensures that I always have assistance when I need it.
Phone Support
With an active support contract, I’ve been able to contact Salesforce’s technical experts directly for quick resolution of complex issues.
Live Chat
Powered by Salesforce’s own Agentforce, the live chat feature has been a convenient way to receive immediate assistance with specific challenges.
Video Tutorials
The extensive library of tutorials and videos has helped me learn new features and troubleshoot issues independently.
FAQs
Salesforce provides detailed FAQs on its product pages and in its support section, helping me find quick answers to common questions.
Community
The vibrant Salesforce community is a fantastic resource where I’ve connected with other users, experts, and partners to share knowledge and find solutions.
Support Cases (Ticketing System)
For more complex problems, I’ve been able to create support cases directly in the Salesforce platform. The agents provided personalized assistance and followed up promptly.
Blog
Salesforce’s blog has been an excellent source of insights about their products and the e-commerce industry, helping me stay informed and inspired.
Trailhead
For developing my Salesforce skills, Trailhead’s interactive courses and hands-on trails have been invaluable. This tool is particularly beneficial for developers and advanced users.
Features & Functionality
Design
Salesforce Commerce Cloud offers a powerful suite of features designed to streamline e-commerce operations, enhance customer experiences, and drive business growth. Below are the key features that make this platform stand out.
Features include:
- Integrated payments
- AI-guided store setup
- Automation tools
- Email marketing
- Unlimited storefronts
- Merchandising tools
- Commerce analytics
- Certified partner apps
- Full order management
- Salesforce integrations
- Design & templates
Integrated Payments
I appreciate the seamless payment processing capabilities of Salesforce Commerce Cloud. Not only can I facilitate transactions directly within my online store, but I can also send secure payment links via email. This functionality is particularly advantageous for services requiring post-service payments, such as consultations or subscriptions.
AI-Guided Store Setup
Setting up my digital storefront is efficient, thanks to the AI-assisted process provided by Salesforce. With a variety of website templates tailored to different business models—B2B, B2C, and D2C—the AI tool guides me through tasks like configuring checkout, adding products, and incorporating branding. This intuitive setup allows me to have my store operational in approximately 30 minutes.
Automation Tools
The automation capabilities within Salesforce Commerce Cloud have significantly optimized my workflow. By automating routine tasks such as order processing, inventory updates, and customer communications, I can focus on strategic initiatives to grow my business. These automation tools reduce manual errors, increase efficiency, and ensure that my operations run smoothly, even during peak times.
Email Marketing
Salesforce Commerce Cloud’s integration with Marketing Cloud allows me to execute targeted email marketing campaigns effectively. By leveraging customer data and behavior insights, I can craft personalized emails that resonate with my audience, leading to higher engagement and conversion rates. The platform’s analytics provide valuable feedback on campaign performance, enabling continuous improvement and optimization of my marketing strategies.
Unlimited Storefronts
The ability to create and manage unlimited storefronts within Salesforce Commerce Cloud is invaluable for my business expansion. This feature allows me to cater to diverse markets, regions, or brands under a single platform, maintaining consistent control and oversight. Each storefront can be customized to meet specific market needs while benefiting from centralized inventory management and order processing, ensuring operational efficiency across all channels.
Merchandising Tools
The built-in merchandising tools simplify inventory management and pricing strategies. Features such as automated product recommendations and promotions enable intelligent product placement on my storefront. Accessing these tools directly from the dashboard enhances my ability to manage and optimize my product offerings effectively.
Commerce Analytics
The user-friendly commerce analytics dashboard provides clear insights into my store’s performance. By monitoring metrics like order volume, returns, refunds, and fulfillment efficiency, I can experiment with store layouts and marketing strategies to enhance customer engagement and sales. Setting up analytics and receiving periodic reports is straightforward, aiding in informed decision-making.
Certified Partner Apps
With access to over 8,000 certified partner apps, I can extend my store’s capabilities securely. These apps allow me to add features like subscriptions or blogs and integrate with other operations, including marketplaces or logistics, ensuring a comprehensive and customized e-commerce experience.
Full Order Management
The comprehensive order management system in Salesforce Commerce Cloud streamlines the entire order lifecycle, from capture to fulfillment. With real-time visibility into orders, I can efficiently manage inventory, process returns, and handle customer inquiries. This centralized system ensures accurate and timely order processing, enhancing customer satisfaction and loyalty.
Salesforce Integrations
Integrating Salesforce Commerce Cloud with other Salesforce products, such as Sales Cloud and Service Cloud, provides a unified platform that streamlines my business processes. This integration enables seamless data sharing across departments, enhancing customer relationship management (CRM) and improving overall efficiency. By consolidating customer interactions and sales data, I gain a holistic view of my business operations, allowing for more informed decision-making and personalized customer experiences.
Design & Templates
Salesforce Commerce Cloud provides AI-driven storefront templates categorized by business models, facilitating a tailored approach to website building. The step-by-step AI assistance (Einstein Copilot) makes customization effortless, requiring no coding skills.
Each template comes with robust security features, such as HTTPS encryption, multi-factor authentication, and threat detection, ensuring a secure shopping environment for my customers. Additionally, the platform offers composable storefronts that deliver an app-like experience, enhancing performance and user engagement.
Marketing
Enhance visibility with integrated marketing tools.
Hosting
Reliable hosting solutions to support your site.
Multimedia
Incorporate videos, images, and more for dynamic websites.
Good For
Ideal for small businesses, individuals, and enterprises.
Performance:
Salesforce Commerce Cloud delivers robust performance, effectively managing high traffic volumes and complex e-commerce operations. Its cloud-based infrastructure ensures scalability, accommodating business growth without compromising speed or reliability. The platform’s integrated content delivery network (CDN) optimizes page load times, enhancing user experience and potentially boosting conversion rates.
However, some users have noted that the platform’s extensive features can introduce complexity, potentially impacting performance if not properly managed. Additionally, while the system is designed for high efficiency, occasional slowdowns have been reported during peak usage times. Regular maintenance and optimization are essential to maintain optimal performance levels.
Overall, Salesforce Commerce Cloud is a powerful solution for businesses seeking a comprehensive e-commerce platform capable of handling substantial operational demands. Its performance capabilities, combined with scalability and integration options, make it a strong contender in the e-commerce software market.
Ease Of Use:
Using Salesforce Commerce Cloud has been a seamless experience for me. Its intuitive interface and drag-and-drop functionality make it easy to navigate, even without technical expertise. As a small business owner, I was able to create and manage my online store without the need for extensive coding knowledge. The platform’s website builder and AI website builder tools allowed me to personalize customer experiences and optimize my e-commerce operations efficiently.
The pre-built templates and customizable components were particularly helpful, enabling me to set up my store quickly. I was able to launch in just a few days and start selling immediately. Salesforce Commerce Cloud’s seamless integration with other Salesforce products, like Sales Cloud, Service Cloud, and Marketing Cloud, enhanced my operations further. This integration provided me with a unified view of customer data across departments, allowing me to personalize interactions and deliver a consistent brand experience across all channels.
The combination of its user-friendly design and powerful tools makes Salesforce Commerce Cloud a standout AI web builder and website creation tool for businesses aiming to streamline their e-commerce journey.
Verdict:
Salesforce Commerce Cloud offers a robust e-commerce platform tailored for small and medium-sized businesses. It combines the functionality of a website builder with advanced CRM capabilities, allowing businesses to create and manage digital storefronts seamlessly. Unlike traditional website building software, Salesforce e-commerce goes beyond basic site creation, providing tools for marketing, merchandising, and analytics—all powered by AI.
While the platform is feature-rich and offers scalability, it might feel complex or costly for small businesses with limited inventories or simpler needs. However, for businesses anticipating growth or looking to integrate seamlessly with other Salesforce or third-party tools, it’s an ideal solution.
Salesforce’s AI website builder provides B2B, B2C, and D2C businesses with customizable templates and an intuitive setup process, enabling digital storefront creation without requiring coding expertise. Additionally, the platform offers powerful marketing, sales, and commerce analytics tools that help optimize operations. With its competitive pricing and ability to scale, Salesforce Commerce Cloud is a standout choice for fast-growing e-commerce businesses across various industries.
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