SkyTab POS Review For 2025

Category: POS
SkyTab POS is a state-of-the-art point-of-sale system specifically designed for the hospitality industry, delivering unmatched efficiency and value. Created by Shift4, a fintech giant with over 200,000 customers, SkyTab POS software integrates mobile ordering, seamless online ordering management, and contactless payment options to elevate customer experiences. It also provides robust tools like real-time analytics, loyalty program integration, and marketing features to drive growth. Backed by 24/7/365 support and onsite installation by certified technicians, the SkyTab POS system ensures reliability and performance. With innovative features and a focus on service excellence, SkyTab is a game-changing POS tool for hospitality businesses. I'll discuss SkyTab pricing, features, and performance in this SkyTab review.
Company:Shift4

SkyTab POS Plans & Pricing

Skytab Plan
$29.99
/mo
$0 Upfront Cost
Dual Pricing
Custom Pricing
/mo

SkyTab Comparison

Expert Review

4.1
Price
4.0
Ease Of Use
4.0
Features
4.0
Support
4.5

Pros

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Well-integrated hardware and software
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24/7/365 support available
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Strong customer loyalty functionality
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Clear & detailed management reporting

Cons

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Only basic pricing information available – add-on costs unclear
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No option to use existing hardware.

SkyTab POS's Offerings

I checked out the website, and SkyTab advertises a single service price – $29.99 per month for each workstation with no up-front costs. This includes hardware, software, installation, training, support, and access to the “InCharge” mobile app for back-office reporting on the go.

Real-life pricing is rather more nuanced, and interested businesses are invited to contact the company for a demo and custom quote. Exact pricing will vary based on the hardware required, the number of workstations, and additional services or software integrations.

In addition, there are various options around payment processing fees, including an “Advantage Program” that can offset credit card processing costs.

skytab Price

Customer Support

SkyTab POS, supported by Shift4, provides customer support that ensures businesses can operate without interruptions, thanks to its 24/7/365 availability. When I reached out to their support team to address specific concerns, such as customizing the reporting features or troubleshooting a network connection issue, the response was immediate and highly effective. The representatives provided clear, step-by-step instructions tailored to the situation, reflecting their deep understanding of both the system and common business challenges.

Unlike many POS providers, SkyTab doesn’t charge additional fees for constant access to support. This accessibility proved invaluable when testing operational scenarios during late hours, where many competitors might offer only limited assistance. The assurance that help is always a call away, no matter the time, removes the stress of unexpected disruptions, making SkyTab particularly appealing for restaurants and retail establishments with demanding schedules.

SkyTab’s Additional Resources

  • Blog: While exploring the SkyTab blog, I found articles that offered actionable insights into improving operational efficiency. For instance, one post on using loyalty programs inspired me to implement similar strategies, resulting in noticeable improvements in customer retention. The practical advice is presented in an engaging and easy-to-understand way, making it a go-to resource for staying ahead of industry trends.

  • FAQs: When I encountered a minor issue with setting up the QR code payment feature, the FAQ section provided clear, step-by-step guidance that resolved my problem in minutes. It’s organized intuitively, so finding answers about integrations and troubleshooting specific errors was straightforward and efficient.

  • Email Support: I reached out via email to inquire about customizing the reporting features for multi-location use. The response was detailed and included instructions as well as links to additional resources tailored to my business setup. What stood out was how the team followed up a few days later to ensure that the solution worked effectively for my needs.

  • Videos: The video tutorials are especially helpful when training staff. A tutorial on SkyTab Mobile demonstrated how to take orders and payments at the table. The visual walkthroughs make it easy to grasp even the system’s more advanced features, reducing training time and boosting confidence among employees.

Here’s an example of a video: Menu Settings – How to Use Coursing

Onsite Installation

SkyTab’s onsite installation service by certified technicians is a standout feature that eliminates many of the typical frustrations associated with new system setups. The technician will walk you through the system’s key features and functions. This proactive training allowed staff to become comfortable with features like payment processing, inventory management, and reporting tools in real time.

Features & Functionality

Best For

SkyTab offers tailored solutions for retail stores, coffee shops, nightclubs, quick service, bars, restaurants, and food trucks.

These features are designed to streamline operations, enhance customer experience, and provide comprehensive management tools for hospitality businesses.

  • Mobile Ordering and Payment
  • Kiosk Ordering
  • Reservations & Waitlist Management

I’ll go into more detail:

Mobile Ordering and Payment

SkyTab’s mobile ordering and payment capabilities have transformed service efficiency. With SkyTab Mobile, servers can take orders and process payments from anywhere, reducing errors and speeding up service. The devices support Wi-Fi and 4G connectivity, ensuring reliable performance throughout the restaurant. Features like preset gratuity options and the ability to send e-receipts or print receipts using the built-in printer further enhance the dining experience.

Kiosk Ordering

The kiosk ordering feature allows customers to place orders directly at self-service kiosks. This reduces wait times during peak hours and frees up staff to provide more personalized service. The intuitive touchscreen interface guides customers through the ordering process, and orders are seamlessly integrated into the POS system and sent to the kitchen, ensuring accuracy and efficiency.

Reservations & Waitlist Management

SkyTab’s reservations and waitlist management tools streamline the process of handling bookings and walk-ins. The system allows for easy management of online reservations and walk-in customers, providing real-time updates to both guests and staff. Features include SMS text message alerts to notify guests when their table is ready, enhancing the overall guest experience and operational efficiency.

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Retail Store
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Coffee Shop
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Nightclub
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Quick Service
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Bars
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Restaurants
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Food Truck

General Features

These features are designed to streamline operations, enhance customer experience, and provide comprehensive management tools for hospitality businesses.

  • Refined Hardware and User Experience
  • Reporting & Analytics
  • Third-Party Integrations
  • Website Builder
  • Online Ordering
  • Mobile Ordering
  • QR Code Ordering & Payment
  • Loyalty & Marketing Tools
  • Labor Management
  • InCharge Mobile App
  • Inventory Management
  • Table Management with
  • Customizable Floor Plan
  • Employee Timeclock and Scheduling
  • Permissions by Job Function or Individual
  • EMV Chip Card Acceptance
  • Contactless NFC Payments
  • Gift Card Integration
  • Cloud-Based Back Office Access
  • Customer Feedback and Survey Tools
  • Onsite Installation by Certified Technicians
  • 24/7/365 In-House Support

I’ll go into more detail:

Refined Hardware and User Experience

SkyTab’s bold blue, black and white user interface is refined and well designed. The provider also makes use of its own hardware, including mobile ordering / payment devices, an 8-inch POS tablet, full-sized POS terminals and kitchen display units.

This is a starkly different approach to that taken by some other providers, who work with third-party hardware. SkyTab’s level of integration allows the company to keep tight control of the user experience, and gives it the confidence to offer a lifetime warranty with all hardware.

skytab Hardware

Reporting & Analytics

SkyTab’s reporting and analytics tools provide detailed insights into business performance. The cloud-based back office and InCharge mobile app offer real-time access to sales data, customer trends, and staff performance. While reviewing the system, I used the customizable dashboards to identify top-selling items and peak business hours, which help inform staffing and inventory decisions. The ability to generate reports on labor costs and revenue trends make it easier to optimize operations and uncover growth opportunities.

Website Builder

The website builder included with SkyTab POS is an essential tool for restaurants needing a strong online presence. you can create a professional-looking website in minutes using the platform’s user-friendly templates, which require no coding skills. Integrated features like online ordering and menu management worked seamlessly, simplifying the process of accepting and managing orders directly through the POS system. This functionality helps attract new customers while aligning online operations with in-house workflows.

Online Ordering

SkyTab’s online ordering system integrates smoothly into the POS, eliminating the need for separate devices or additional software. I managed orders from the website and third-party platforms like DoorDash and Uber Eats alongside dine-in and takeout. This integration made it easy to maintain accuracy, reduce delays, and improve overall efficiency. The commission-free online ordering feature is especially beneficial for maximizing revenue while maintaining full control of the customer experience.

skytab Online Ordering

 

Mobile Ordering

Tableside service (and payment) is possible with SkyTab, using a choice of two devices. There’s a compact SkyTab Mobile device, which includes 4G connectivity and an integral printer as well as SkyTab Glass, a tablet device.

 

skytab Mobile Ordering

Loyalty & Marketing Tools

SkyTab POS software goes beyond the basics with its loyalty and marketing tools. I created loyalty programs, targeted promotions, and email campaigns directly from the system. These tools help you connect with customers and keep them coming back.

SkyTab offers a complete collection of customer loyalty features, including tiered points-based rewards that regulars can redeem via the POS system.

The email marketing functionality is built-in, complete with customer segmentation and support for tailored campaigns, which negates the need to pay separately for a third-party system.

skytab Marketing and Customer Satisfaction Tools

 

Labor Management

Labor management with SkyTab POS is effortless. You can schedule shifts, track employee hours, and even manage payroll from the system. The clear overview of labor costs helps me stay within budget while ensuring the restaurant is always properly staffed.

This is all linked to a detailed reporting engine, which is also accessible in the cloud-based back office, Lighthouse, or from the InCharge Mobile App for iOS and Android.

skytab Scheduling and Time Management

QR Code Ordering & Payment

The QR code ordering and payment feature in SkyTab POS is designed to streamline the customer experience. Customers can scan a QR code directly at their table to view the menu, place orders, and pay without waiting for a server. This functionality proved invaluable during peak hours, reducing wait times and allowing staff to focus on other tasks.

Self-service ordering via QR codes has become increasingly popular in the food service industry, and this system integrates it seamlessly. For payments, QR codes printed on customer bills provide an efficient option to settle checks. Customers can use credit cards or opt for contactless payment options like Apple Pay or Google Pay, ensuring flexibility.

This feature not only enhances convenience for customers but also keeps service flowing efficiently during busy periods, making it an excellent tool for modernizing point-of-sale systems and improving operational speed.

skytab Contactless QR Code Ordering

Inventory Management

SkyTab’s inventory management tools provide a streamlined way to track and manage stock levels. The system updates inventory automatically as orders are placed, eliminating the need for manual adjustments. When inventory levels run low, alerts notify staff, ensuring timely reordering. This feature is particularly effective in reducing waste and maintaining a steady flow in the kitchen. The ability to keep stock data synchronized across channels simplifies retail management, making it an indispensable part of the point-of-sale system.

Third-Party Integrations & Add-Ons

SkyTab POS integrates seamlessly with a wide range of third-party tools, enhancing its overall functionality. I used integrations with delivery platforms like DoorDash and Uber Eats, which allow online orders to flow directly into the system, saving time and improving accuracy. Accounting tools like Shogo and workforce management apps like 7Shifts worked effortlessly, reducing the need for manual data entry and improving operational efficiency.

Even though SkyTab includes built-in solutions for tasks like online ordering and email marketing, these integrations make it adaptable for businesses already using alternative systems. Options such as Mailchimp, BarVision, and other platforms ensure the POS software can fit into an existing ecosystem with ease, allowing businesses to tailor the system to their needs while maintaining flexibility.

skytab Integrations & Add-Ons

Table Management with Customizable Floor Plan

The customizable table management feature in SkyTab POS simplifies operations significantly. While using it, I created a floor plan that mirrored the restaurant layout, making it easy for staff to monitor table availability and manage seating efficiently. During busy hours, the visual floor plan can help reduce customer wait times and keep operations organized. It’s a practical tool that improves workflow and maximizes seating capacity without added complexity.

EMV Chip Card Acceptance

SkyTab’s support for EMV chip card acceptance provides fast, secure payment processing. When testing this feature, transactions were smooth and met the latest payment security standards. Customers will appreciate the reassurance of secure chip-enabled transactions, and this feature ensures businesses comply with modern payment protocols, reducing risks of fraud.

Contactless NFC Payments

SkyTab’s contactless NFC payment functionality aligns with today’s consumer preferences for quick and secure transactions. I used this feature to process payments via tap-to-pay cards and mobile wallets like Apple Pay and Google Pay. The process was seamless and fast, eliminating delays at checkout and improving the overall payment experience.

Gift Card Integration

The gift card integration in SkyTab POS simplifies issuing, redeeming, and tracking gift cards. The system handles these tasks directly within the POS software, reducing staff effort and ensuring accuracy. Gift cards are an effective tool for boosting revenue and promoting customer loyalty, and SkyTab’s integration makes them easy to manage without needing additional tools.

Customer Feedback and Survey Tools

SkyTab POS includes customer feedback and survey tools, which offer real-time insights into customer satisfaction. I tested this feature by collecting feedback directly on the payment device after transactions. The system made it simple to gather data on service quality, allowing for immediate adjustments to enhance the guest experience. These tools are invaluable for maintaining high standards and staying competitive in the hospitality industry.

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Inventory Management
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Loyalty Program
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Mobile Compatibility
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Online Ordering
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Reporting
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Split Checks
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Manage Tips
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Staff Scheduling
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Offline Payments
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Customer Profiles
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Multidevice Payments
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Gift Card Support
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Accounting Integration
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Tableside Ordering
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Floor Plan Management
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Customer-Facing Display
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Self-Service Kiosk

Hardware & Software

SkyTab maintains full control of its hardware, offering it as part of its monthly subscription.

Available hardware options include traditional fixed POS terminals, the mobile devices mentioned above, a customer-facing display, and kitchen printers or digital displays for back-of-house efficiency. An interesting addition to this latter functionality is the ability to throttle orders during busy periods to maintain service levels.

skytab dashboard

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iOS
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Android
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Cloud-Based
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On-place Installation
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Windows
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Mac

Pricing Options

Flexible pricing plans to meet different business needs.

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Free Trial
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Freemium
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Monthly Subscription
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Annual Subscription
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One-Time License

Performance:

I tested the SkyTab POS system and found its performance to be highly reliable and efficient. The cloud-based POS system provided real-time synchronization of inventory tracking and customer data, which helped ensure smooth retail management and prevented stock discrepancies. Its intuitive interface made processing transactions fast and straightforward, allowing staff to handle orders with minimal errors and enhancing customer satisfaction by reducing wait times.

The sales analytics tools were a highlight, offering detailed insights into sales trends, top-performing products, and staff performance. Using these features, I could make data-driven decisions to optimize operations and improve profitability. Additionally, the system’s multi-location management capabilities ensured consistent performance across multiple locations, making it particularly beneficial for expanding businesses.

While SkyTab includes most features out-of-the-box, I found that advanced e-commerce integration or additional customization options might require extra setup. However, its integrated payment solutions, mobile POS functionality, and seamless synchronization between online and offline sales channels make it a versatile tool for any business.

Overall, my experience with SkyTab POS demonstrated its reliability and flexibility, offering a comprehensive solution for businesses seeking to unify their operations and deliver consistent, high-quality customer experiences.

Ease Of Use:

Intuitive Interface

I found the SkyTab POS system and its interface remarkably intuitive. The layout is visually clear and easy to navigate, which significantly reduced training time for new staff. Even during busy shifts, the system’s design made managing orders and accessing functions straightforward, streamlining operations without confusion. Its simplicity enhances workflow efficiency, ensuring that staff can focus on customer service rather than troubleshooting the system.

Mobile POS Functionality

SkyTab’s mobile POS feature stood out during testing. Using handheld devices, I was able to take orders and process payments directly at the table. This capability not only sped up service but also minimized errors, as changes could be made in real time without going back to a central terminal. The touch-responsive interface and easy-to-use menu navigation ensured smooth operation, even during peak business hours.

Cloud-Based Back-Office System

The cloud-based POS system proved invaluable for management. I accessed real-time reports and analytics from both on-site and remote locations, allowing me to monitor sales, inventory, and employee performance effortlessly. The dashboards are clean and easy to interpret, saving time and enabling quick, data-driven decisions to improve operations.

Comprehensive Features

SkyTab POS integrates critical tools like inventory tracking, loyalty programs, and online ordering into a cohesive platform. When I tried out these features, they worked seamlessly together, enhancing Customer Relationship Management (CRM) and overall workflow efficiency. The ability to manage multiple functions from one system simplified daily operations and helped maintain consistency across tasks.

Uniqueness:

One thing that sets the SkyTab POS system apart is its focus on features specifically designed for the hospitality industry. For instance, the SkyTab Mobile device is a standout feature—it allows my servers to take orders tableside and process payments directly, which not only speeds up service but also improves the overall customer experience. It even supports splitting checks and offering digital receipts on the spot.

Another unique aspect is the out-of-the-box integration for online delivery and contact-free ordering. My customers can order via QR codes, enabling self-service options that are especially valuable in today’s environment. Plus, SkyTab goes beyond basic functionality with its marketing and loyalty tools, allowing restaurants to create targeted promotions and rewards programs that help build repeat business.

The comprehensive support infrastructure is also noteworthy. Few POS systems include 24/7/365 support for all customers without tier-based restrictions, and SkyTab even offers onsite installation by certified technicians—a rare and valuable feature. All of this makes SkyTab a tailored, modern solution for the unique challenges of food service businesses.

skytab Homepage

 

Verdict:

SkyTab POS stands out as a top-tier solution for food service businesses, designed to deliver excellence by focusing on what truly matters. Its seamless integration of hardware and software reminds me of Apple’s approach—everything works together effortlessly, creating a smooth and reliable user experience. The extensive library of customer documentation further enhances the system’s usability, ensuring that answers are always within reach.

One of the standout features for me is the unmatched customer support. With 24/7/365 availability included for all customers, SkyTab eliminates the frustration of paywalls or tier-based support restrictions that are so common with other POS systems. Knowing help is always available has been a huge reassurance.

SkyTab POS also excels in functionality. Features like online delivery order integration, contact-free ordering, and QR code capabilities are ready to use immediately, streamlining operations in a way that feels effortless. Beyond the basics, the system’s advanced marketing and loyalty tools truly set it apart, helping me engage customers and build lasting relationships.

Overall, SkyTab POS is a robust, thoughtfully designed point-of-sale system that meets the demands of modern hospitality businesses with ease, making it an invaluable tool for any restaurant.

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