In my experience, SpotOn Restaurant delivers everything operators need to streamline operations and increase profits. Its intuitive cloud-based Point of Sale system is designed for speed and efficiency, making it easy for staff to navigate and use. Here are some of the features I’ll tested out and will discuss:
Customizable and Easy to Use
After testing SpotOn POS, I found its combination of flexibility and ease of use impressive. The system’s Point of Sale software offers highly customizable features, allowing businesses to tailor it to their specific needs. Despite its robust functionality, onboarding staff is simple, thanks to its intuitive design. SpotOn integrates proprietary hardware, including the 15.6” Station, 10” Counter, and 6.5” Handheld, which were developed with input from experienced restaurateurs. This hardware-software synergy ensures a seamless experience for both staff and guests.
Hardware: Includes the 15.6” Station, the 10” Counter, and the 6.5” Handheld, designed with input from highly-respected restaurant owners and operators in SpotOn’s Restaurant Advisory Council.
Platform Features
Marketing and CRM Tools
SpotOn POS offers a comprehensive suite of Customer Relationship Management (CRM) features that go far beyond basic Point of Sale software. With tools like email marketing, review management, and customizable loyalty programs, businesses can easily engage with their guests and build long-term relationships.
Email Marketing
The email marketing feature allows targeted campaigns to be sent directly to customers, keeping them informed about promotions, events, or personalized offers. The integrated review management tool helps businesses monitor and respond to feedback, fostering trust and improving their online reputation.
Loyalty Programs
Loyalty programs are fully customizable, making it easy to reward repeat customers and incentivize new ones. These programs can integrate seamlessly with the POS, automatically tracking customer spending and issuing rewards, which streamlines operations and improves retention.
SpotOn’s CRM tools are invaluable for businesses focused on improving customer engagement, increasing repeat visits, and driving higher sales.
Access to Financial Capital
SpotOn includes a unique feature that allows businesses to apply for and manage loans directly through the platform. This can be a significant benefit for growing restaurants in need of financial capital to expand operations.
Comprehensive Reporting
SpotOn POS excels in sales analytics and reporting. The visual dashboards deliver clear, actionable insights, while detailed reports cover key metrics like sales, labor costs, and product performance. These tools are invaluable for data-driven decision-making, helping restaurants optimize profitability and efficiency.
SpotOn Teamwork
Tip Management
The platform simplifies complex tip distribution with customizable solutions, saving hours of work while ensuring fairness for staff.
Compliance
SpotOn automates clock-in rules to help businesses stay compliant with labor laws, providing peace of mind in daily operations.
With scheduling, payroll preparation, and labor cost analysis, SpotOn Teamwork addresses labor market challenges effectively.
SpotOn Order
Integrated Online Ordering
SpotOn’s commission-free online ordering integrates seamlessly with its POS system and loyalty programs. Businesses can track and manage online orders directly from the POS while incentivizing guests to reorder through rewards. This feature is a powerful tool for businesses focused on selling online.
SpotOn Reserve
Smart Table Management
SpotOn Reserve is a comprehensive table management solution that helps businesses streamline operations and deliver exceptional guest experiences. The system uses turn-time recommendations to optimize table turnover while balancing server workloads, ensuring efficiency during peak hours. Its online waitlist management allows guests to join the queue remotely, reducing frustration and enhancing convenience.
One standout feature is the two-way text communication, which keeps guests informed about table readiness and lets them update preferences or arrival times. This fosters smoother communication and improves customer satisfaction.
SpotOn Reserve also integrates seamlessly with other platform features, such as loyalty programs and Customer Relationship Management (CRM) tools, enabling businesses to collect and utilize guest data for personalized marketing. For unique dining setups, like pre-fixe or special event meals, the system’s flexibility and efficiency shine, making it an essential tool for restaurants that prioritize tailored experiences and operational excellence.
Seat & Send
The Seat & Send feature revolutionizes restaurant efficiency by allowing guests to pre-order food or drinks, which are sent to the kitchen upon seating. By combining the capabilities of SpotOn Order and SpotOn Reserve, this tool accelerates service, improves guest satisfaction, and optimizes operations—ideal for high-volume restaurants aiming to elevate the dining experience.
