TOPdesk Review 2025
TOPdesk ITSM Plans & Pricing
TOPdesk Comparison
Expert Review
Pros
Cons
TOPdesk ITSM's Offerings
TOPdesk has not provided pricing information for this product or service. This is not so common recently with software sellers and service providers. Contact TOPdesk to obtain current pricing.TOPdesk pricing information is provided by the software provider or gleaned from publicly available pricing materials. The seller must conduct final cost negotiations to purchase TOPdesk software. However, from my in-depth research, pricing starts from $66 per month per user.
Customer Support
TopDesk offers email support, Online live chat, Call center support, and a knowledge base.
The customer support portal is well designed, the knowledge base provides helpful articles that would answer the users’ questions. In addition to customer support, you can get access to all Topdesk additional resources; articles, FAQ library, video tutorials, and forums.
Features & Functionality
General Features
With 14 categories, and over a hundred total features, you’re sure to get almost everything you need from an ITSM software, here are some main features of TopDesk:
Facility Management Software
Manage all your facility services with clear overviews, personal to-do lists and cleverly designed planners.
ITSM software
Streamline your IT support with easy call registration, effective resource planning and dynamic reporting options.
Integrations and Add-ons
TopDesk fits right into your existing business ecosystem with integrations available for popular business apps. Here are the top TOPdesk Integrations · Trello · TeamViewer · Jira · HubSpot CRM · Zapier · Freshdesk · Remote Support · Zendesk.
Incident Management
Efficiently handle and resolve IT incidents.
Problem Management
Identify and solve recurring issues with advanced solutions.
Change Management
Effectively manage IT infrastructure changes.
Request Management
Simplify service request processes for IT teams.
Reporting
Generate detailed reports for insights and decision-making.
Ease Of Use:
TOPdesk is a helpdesk software for your organization that is much easier to use and browser-based, so you don’t need any special devices and can access it from anywhere. It’s also very easy to deploy. It is simple to integrate your data into the product because it is open-source. It allows for better service management and task assignment. It also aids in the monitoring of your department’s activities and tasks, as well as their performance indicators.
Verdict:
The software is simple to use and modular, so you can add Service Management processes as and when you need them, which is especially useful when introducing new ways of working into your company. If you only need Incident and Problem Management and don’t need Asset Management, Configuration Management, Change Management, or anything else, you can just use and pay for what you need now and build your software solution later as your Service Management processes mature.
The software also allows users to log requests and incidents through a self-service portal, which is useful if you want to capture all requests without having to provide continuous 24-hour support. A Knowledge Base is also available to assist the user community in self-helping on common issues and questions. The software was developed by a company that thrives on customer service and understands their needs.
The software is backed up by consultants who not only know their own business but also take the time to get to know yours, to the point where they feel like they’re a part of it. When new features are being Beta tested (TOPdesk Labs), they are available in a stand-alone mode before being released to their customers – they do not simply merge new features into their mainstream products. TOPdesk is a high-quality solution, backed by high-quality people, and available at a low cost.
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