ServiceNow

Jira Service Management

Freshservice

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Everything you need for best in class service

general_features

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Help desk: a help desk software performs a wide range of essential functions such as answering questions whether through self-service or through a help desk agent, measuring customer satisfaction, and helping your agents be more productive with their workflows.
Ticketing system: Zendesk’s ticketing system or support ticket system offers: multilingual, multichannel, workflow, multi-brand, audit trail, and centralized hub.
Self-service portal: The Zendesk Guide, one of Zendesk’s help desk products, uses a smart knowledge base for empowering your agents and customers through a self-service solution featuring a knowledge base, help center, customer portal, and community forums.
Analytics: One of the top features of Zendesk help desk software is its easy-to-use interface that allows you to access reports and analytics to learn more about your customer support and help desk system.
Integrations: A CRM serves as the center of many businesses so, naturally, it should be plugged into the rest of your tech stack. A few notable integrations include: Salesforce, teamviewer, and MailChimp.

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Efficiently handle and resolve IT incidents.

problem_management

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Identify and solve recurring issues with advanced solutions.

change_management

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Effectively manage IT infrastructure changes.

request_management

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Simplify service request processes for IT teams.

reporting

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Generate detailed reports for insights and decision-making.

Zendesk

Zendesk offers a 14-day free trial that lets you explore all of the software&#8217;s features. You can then upgrade to any of Zendesks&#8217; plans starting from $19/mo, or $49/Mo per user billed annually depending on the package you wish to subscribe to. Now the pricing section may seem a bit confusing, but this article makes it easier to understand. Zendesk offers different packages; Zendesk Support Team, and Suite Team. Overall, Zendesk is a great deal, and a good value for money given the number of features it packs into its software, however, most people suggest that more features should be added, or the price lowered a bit.

Zendesk offers applications that enable clients to manage incoming support requests from end customers from any computer connected to the Internet. Zendesk is designed to help support, sales, and customer success teams better engage with their customers. What this implies is that you can pay for fewer tools and keep all your customer data in one place.

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