About Acefone

Category: VoIP
Acefone provides cloud-based phone systems for VoIP, contact centers, broadband services, and toll-free numbers. This cloud-hosted phone system can be customized to meet enterprises' needs and offers a wide range of innovative features.

Company: Acefone

Acefone is a leading provider of cloud telephony services. Offering VoIP phone systems, free phone numbers, and call centers designed to optimise and automate business communication processes. All services are designed for customer convenience, whether it is 24x7 support, a single admin platform, HD video/audio, or customisable remote access. For all your telephony needs, Acefone specialises in powerful integrations and bespoke solutions for small, medium, and large enterprises.

In-Depth Analysis

0 Overall
Price 4.5
Ease Of Use 4.5
Features 4.5
Support 3.5

Pros

  • Very quick & easy set up
  • Tailored to your needs at no additional cost
  • Exceptional customer support online & over the phone
  • No additional hardware needed

Cons

  • Impossible to integrate with any existing enterprise
  • PBXs Limited application programming interface abilities
  • No searchable knowledgebase

Acefone Comparisons

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Plans & Pricing

Acefone offers two price plans – namely Business, and Premium. There are no hidden costs, no onboarding fee, and you will have transparent billing. A free trial is available on each price plan. The next sections will elaborate on each plan in more detail.

Business
$19.99
/mo /user
(billed annually) FREE trial
Premium
$25.99
/mo /user
(billed annually) FREE trial
Ease of Use

Acefone’s main goal is to make the process of setting up and using its services as simple as possible. Usually, it takes a few days to set up a new phone number. If you have more than 10 numbers, you should be up and running within twelve hours. Whether you’re using a desktop, tablet, or smartphone, you can configure your services within minutes. A simple, step-by-step process is used to explain each step of the process. There is no need for an IT guru. Generally, users find the service easy and straightforward to set up, and they describe it as extremely customer-oriented.

Customer Support

The customer service at Acefone is among the best in the industry, based on experiences reported by users. The company offers 24/7 support via chat, email, and telephone for both its packages. Even though it lacks a searchable knowledge base, it makes up for this with excellent customer support.

24/7 Help & Support
24/7 Help & Support
Acefone provides 24/7 email, phone and live chat support
Phone Support
Phone Support
You can reach sales or support agents at (888) 859-0459
Live Online Chat
Live Online Chat
There is 24/7 live chat support
Email
Email
Support can be contacted via email 24/7
Video Tutorials
Video Tutorials
Youtube channel with explainer videos
Features & Functionality
General Features

Each plan includes its own set of innovative features. There is a mobile app for both plans and basic phone features such as call forwarding, transfer, and conferencing. In addition to call blocking and music on hold, you can also flip between multiple devices (IP phone to mobile phone, for example), which aren’t as traditional telephony features. Other features may be useful to you:

  • Call twinning permits receiving calls on your mobile number even if you’re out of the office or disconnected from the Internet
  • Comprehensive call alerts appear to users informing them of caller information, allowing calls to be answered professionally
  • Call screening features enable a user to choose to answer a call, route it elsewhere, or forward it to voicemail
  • A virtual receptionist can be used to manage incoming voice traffic, ensuring you don’t miss a call
  • Voicemail to email services send instant notifications of voicemails via your email address by including an audio file attachment of the message
  • Interactive voice response, call recording, and call queuing

Contact Center Solutions

Acefone’s solutions include a cloud-based contact center allowing your distributed and mobile staff to respond to customer support queries. The suite of services, which is provided alongside the hosted telephony service, provides your agents with tools and features they need to answer incoming calls competently and efficiently. Acefone’s CRM service can be integrated with several third-party CRM options, including Salesforce and Hubspot. Among Acefone’s contact center’s most useful features are its easy setup, the ability to place calls with just one click, and the ability to manage leads and contacts.

Features
  • Salesforce integration
  • Google integration
  • Office365 integration
  • Zendesk integration
  • Online Backup and Storage
  • Virtual phone numbers
  • International Telephone
  • Android APP Support
  • IOS App Support
  • Operator Services
  • Internet fax
  • Worldwide Service
Devices
Features
  • Use via computer
  • Use via cellphones
  • Use via phones
  • Use via mobile app
Calling
Features
  • Call holding
  • Call forwarding
  • Call Logs
  • Call Transfer
  • Call waiting
  • 3-Way-Calling
  • Call Blocking
  • Call 911
  • Call Queuing (ACD)
  • Caller ID
Advanced Calling
Features
  • SMS Messaging
  • Music on hold
  • Voicemail to email transcriptions
  • Follow me
  • Call Conferencing
  • Dial-by-name directory
  • Do Not Disturb (DND)
  • Push to Talk
  • Multiple Devices on One Extension
  • Mobile app calling
  • Virtual Receptionist
  • Multi-Line Hunt Groups
Verdict

Acefone is a first-rate VoIP provider that is able to stand out in the crowded world of cloud-based VoIP system providers. With tailored solutions, ease-of-use, competitive pricing, and the ability to integrate CRM systems, it’s a great choice for many businesses from a wide range of industries.

Lazaros Agapidis
Author: Lazaros Agapidis
Lazaros is a Telecommunications and Networking Specialist with over twenty years of professional experience, primarily with Voice over IP networks implementing both small and large scale telephony solutions with multiple vendors. He has worked with multiple multi-site organizations in Europe and North America, in both the public and private sector.

Acefone User Reviews

P
Paul S
02-10 employees
Used for: Less than 6 months
04 Oct - 2021

New and innovative tool

Acefone is a useful tool for calling international numbers. It is simple and easy to use. Quite budget-friendly too.

G
Gina D
11-50 employees
Used for: 6-12 months
04 Oct - 2021

A great new VoIP system

Excellent price, great customer service, and very easy to use.

Cons

Syncing with online databases, e.g. Google or iCloud, seems to be impossible. The contact database has to be duplicated into Acefone's service panel.