Acefone offers two price plans – namely Business, and Premium. There are no hidden costs, no onboarding fee, and you will have transparent billing. A free trial is available on each price plan. The next sections will elaborate on each plan in more detail.
Acefone’s main goal is to make the process of setting up and using its services as simple as possible. Usually, it takes a few days to set up a new phone number. If you have more than 10 numbers, you should be up and running within twelve hours. Whether you’re using a desktop, tablet, or smartphone, you can configure your services within minutes. A simple, step-by-step process is used to explain each step of the process. There is no need for an IT guru. Generally, users find the service easy and straightforward to set up, and they describe it as extremely customer-oriented.
The customer service at Acefone is among the best in the industry, based on experiences reported by users. The company offers 24/7 support via chat, email, and telephone for both its packages. Even though it lacks a searchable knowledge base, it makes up for this with excellent customer support.
Each plan includes its own set of innovative features. There is a mobile app for both plans and basic phone features such as call forwarding, transfer, and conferencing. In addition to call blocking and music on hold, you can also flip between multiple devices (IP phone to mobile phone, for example), which aren’t as traditional telephony features. Other features may be useful to you:
Contact Center Solutions
Acefone’s solutions include a cloud-based contact center allowing your distributed and mobile staff to respond to customer support queries. The suite of services, which is provided alongside the hosted telephony service, provides your agents with tools and features they need to answer incoming calls competently and efficiently. Acefone’s CRM service can be integrated with several third-party CRM options, including Salesforce and Hubspot. Among Acefone’s contact center’s most useful features are its easy setup, the ability to place calls with just one click, and the ability to manage leads and contacts.
Acefone is a first-rate VoIP provider that is able to stand out in the crowded world of cloud-based VoIP system providers. With tailored solutions, ease-of-use, competitive pricing, and the ability to integrate CRM systems, it’s a great choice for many businesses from a wide range of industries.
