Each plan includes its own set of innovative features. There is a mobile app for both plans and basic phone features such as call forwarding, transfer, and conferencing. In addition to call blocking and music on hold, you can also flip between multiple devices (IP phone to mobile phone, for example), which aren’t as traditional telephony features. Other features may be useful to you:
- Call twinning permits receiving calls on your mobile number even if you’re out of the office or disconnected from the Internet
- Comprehensive call alerts appear to users informing them of caller information, allowing calls to be answered professionally
- Call screening features enable a user to choose to answer a call, route it elsewhere, or forward it to voicemail
- A virtual receptionist can be used to manage incoming voice traffic, ensuring you don’t miss a call
- Voicemail to email services send instant notifications of voicemails via your email address by including an audio file attachment of the message
- Interactive voice response, call recording, and call queuing
Contact Center Solutions
Acefone’s solutions include a cloud-based contact center allowing your distributed and mobile staff to respond to customer support queries. The suite of services, which is provided alongside the hosted telephony service, provides your agents with tools and features they need to answer incoming calls competently and efficiently. Acefone’s CRM service can be integrated with several third-party CRM options, including Salesforce and Hubspot. Among Acefone’s contact center’s most useful features are its easy setup, the ability to place calls with just one click, and the ability to manage leads and contacts.
