About ADP

Category: PEO
ADP's PEO services rank one of the best and have various plans that meet virtually all needs of businesses. Whether you are a small business or you own a large firm, ADP offers plans that feature recruiting tools, onboarding assistance, HR support, and more.

Company: ADP

It was founded in 1949 by Henry and Joe Taub as Automatic Payrolls to meet the businesses' demand for managing the regulation related to paying employees. Over 70 years later, it has evolved into a full-service payroll, HR, and recruiting platform that caters to small, medium, and large businesses in dozens of countries around the world.

In-Depth Analysis

0 Overall
Price 3.5
Ease Of Use 5.0
Features 4.0
Support 3.5

Pros

  • Comprehensive HR suite
  • Easy accessibility for employees
  • Customized solutions
  • Detailed reporting

Cons

  • It is expensive for small businesses
  • There can be technical errors on employee-side
  • Confusing setup
  • Non-transparent pricing

ADP Comparisons

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Plans & Pricing

Like most other PEO outfits, ADP’s pricing is not started anywhere on its website. This is because it offers custom pricing. Meaning the price quote offered will be dependent on the services needed by your company. However, for previous reviews, similar services range between $120 to $160 per employee per month.

ADP
Custom
Free Trial Demo
Ease of Use

One notable feature of the ADP PEO is its ease of use. ADP provides custom stations that fit all businesses. It has a variety of options you can choose from. Also, the ADP marketplace helps you tailor your apps for productivity, finance, health care, and more. It is a flexible type of PEO system. Whether you are strictly in need of payroll tools or require a full suite of PEO services, ADP can offer any.

Customer Support

ADP has one of the best customer support compared to other payroll services. Its customer support team is very responsive and pays attention to details. When contacted, they will walk you through the steps needed to solve whatever issues you might be facing. Here are the types of support they render.

24/7 Help & Support
24/7 Help & Support
All plans have 24/7 customer support.
Phone Support
Phone Support
The support can also be reached via phone at any time on any plan
Live Online Chat
Live Online Chat
You can live chat with experts between 8 am and 5 pm EST.
Email
Email
Response to emails is prompt and explicit on all plans.
Video Tutorials
Video Tutorials
Video tutorials are also available on the software.
FAQ
FAQ
Support pages for both administrators & employees, including FAQS
Features & Functionality
General Features

ADP is a complete PEO system with the tools and features all businesses look out for in a PEO company. These features stand out among many others. 

Payroll Processing 

With ADP, you can process payroll online, on the go. Once you input each employee’s work hours into the software, it automatically calculates their paycheck based on their hourly wage. It also calculates tax deductions, health benefits, and retirement contributions.  

Compliance Support

An additional service you will get by using ADP is a dedicated team of HR support that will give you advice on how to run your business without glitches. You’ll be advised on payroll, HR, compliance, and benefits issues. Also, you’ll be offered best practices on workplace safety consultation, a team for harassment and discrimination claims, HR process, and employee support.   

Payroll Taxes

An essential feature of ADP is the calculation of payroll taxes. ADP fills out and files the necessary forms, makes payments to the correct local, state, and federal agencies, and answers any question asked by tax authorities on forms and payments. Note, however, that ADP offers a filing error guarantee. Meaning if there’s a mistake, ADP will be held responsible. 

HR Support 

If you are expanding your business, then ADP the right PEO to opt for. It takes on standard HR tasks like workforce compliance, employee scheduling, auditing, management of paid time off, and administration of unemployment claims. It also provides business expansion tax registration services. 

Features
  • Human Resource Management
  • Payroll Management
  • Employee Self Service
  • HR Reporting
  • Onboarding
  • Performance and Goals
  • Performance Management
  • Succession Planning
  • Recruiting / ATS
Human Resources
Features
  • Employee History
  • Job Profiles & Administration
  • Benefits Information
  • Organizational Charting
  • Compliance Data
  • Report Builder
  • Pre-built Reports
  • New Hire Portal
  • Manager Tracking Tools
Payroll Management
Features
  • Pay Calculation
  • Payroll History
  • Direct Deposit Files
  • Off-Cycle/On-Demand Payment
  • Benefit Plan Administration
  • Payroll Tracking & Auditing
  • Reimbursement Management
  • Salary Revision & Increment Management
Employee Self Service
Features
  • Employee Login
  • Update Personal Information
  • Request Time Off
  • View Job History
  • Employee Recognition
Performance Management
Features
  • Performance Plans
  • Performance Improvement Plans
  • Review Status Tracking
  • Review Reminders
Recruiting / ATS
Features
  • Job Requisition Management
  • Company Website Posting
  • Publish to Social Media
  • Job Search Site Posting
  • Duplicate Candidate Prevention
  • Applicant Tracking
  • Notifications & Alerts
Verdict

ADP can be a cost-effective PEO for your business, especially if you plan to scale your business. You subscribe to it for access to HR resources, talent sourcing, and compliance services. It is advised that you request a demo and chat with a representative to determine if the PEO is the best option for your business.

Augustine Ojeh
Author: Augustine Ojeh
Augustine is a freelance writer with a focus on organizational productivity; diversity, equity & inclusion (DEI); marketing and sales; and startup ecosystems in developing economies. He plays 8-Ball Pool when stressed and Chess when anxious.

ADP User Reviews

J
Jarred H
Information Technology and Services, 11-50 employees
Used for: 6-12 months
28 Feb - 2022

Intuitive PEO Provider

The website is easy to navigate. With everything in one place, you can manage your pay, benefits, and time off all at the same time. In comparison to other companies, ADP’s PEO service is very intuitive.

E
Evan M
Financial Services Provider
Accounting, 11-50 employees
Used for: Less than 6 months
28 Feb - 2022

A truly outstanding PEO

It is hard to find a company with better customer service than ADP. Payroll and benefits are handled by a representative assigned to us. We feel like our business is their sole concern. The team goes above and beyond whenever possible to ensure that I have all the information I need to lead my team. When they cannot be reached, their respective teams do well to assist.

Cons

Nothing I dislike thus far.

G
Gianna M
11-50 employees
Used for: 6-12 months
28 Feb - 2022

Easy to use

This is a very comprehensive product that allows us to accomplish our tasks. We were able to prepare payroll accurately and have HR-related information in one place.

Cons

Comparing this product to the previous one we used, it is more expensive.

R
Ryan B
11-50 employees
Used for: 6-12 months
28 Feb - 2022

Okay Provider overall

ADP is generally a good company to use at a company for payroll, reporting, having everything done electronically and streamlining processes. We also use ADP to integrate with some of our tools.

Cons

When you have a question about payroll or in general, ADP's support is terrible. Payroll can be stressful. Implementation support is also inadequate.

L
Lexie T
02-10 employees
Used for: 6-12 months
12 Feb - 2022

Been with ADP for 6 years

Have had no problems with ADP.

Pros

Their mobile app is super easy to use and supports features such as face recognition so it is never an issue to gain access.

Cons

No notifications or updates about payments.