About Atera

Category: ITSM
Atera is a stunningly simple Remote Monitoring and Management software. The software combines RMM and PSA features. MSPs and IT professionals can benefit from Atera's comprehensive solution. Full remote monitoring and management (RMM), PSA, remote access, patch management, billing, reports, and so much more are all included in the platform.

Company: Atera

Atera is a well-known IT service management software developed in Tel Aviv, Israel. It has offices in North America and Europe and has been in business since 2011. Atera is known for being the first company to combine remote control, PSA, and RMM in a single hub. The following functions were merged into one portal, which greatly simplified IT service management. Its scalable IT service management tools are ideal for SMBs and startups that are rapidly growing.

In-Depth Analysis

0 Overall
Price 4.5
Ease Of Use 4.5
Features 5.0
Support 5.0

Pros

  • Ability to set up scripts and automate all tasks
  • Clean, crisp and easy-to-use web interface
  • They only charge per technician

Cons

  • Lack of support for Mac and Linux clients
  • Support not as responsive as expected
  • Atera excludes patches

Atera Comparisons

VS
VS
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Plans & Pricing

With Atera, the cost stays the same no matter how many devices you add. This ensures total support and happier customers.
Atera has three pricing models; Pro, Growth, and power. Sadly, a free trial only starts at the growth tier, so, unless you’re opting for the second plan, you don’t get to test out the SaaS for free.

Pro
$79
/mo /tech
Growth
$199
/mo /tech
Power
$149
/mo /tech

Pro

The pro plan starts at $79/technician per month, billed annually.
This plan includes remote management, monitoring and alert, IT automation and scripting, patch management, and Splashtop remote access for up to two sessions.

Growth

The growth plan is priced at $119/technician per month when billed annually.
This plan comes with a free trial; other features include Remote management, monitoring and alert, IT automation and scripting, patch management and Splashtop remote access for unlimited sessions, and more.

Power

Billed at $149/technician per month, annually, you get everything in growth plus unlimited support addresses, API up to 700 RPM, file transfer up to 50Gb, database snapshots, geo-redundant database and more.

Ease of Use

Atera is easy to get along with, forward-thinking, innovative, and attentive. They are constantly improving their product and paying close attention to their customer base! In comparison to other RMM/PSA tools, Atera is highly user-friendly. It does not take days or weeks to master the product.

Customer Support

In-web messaging support is available. However, Atera can be contacted via email at info@Atera.com, or by phone with the Phone Number (877) 211 4666.

Personal experience with support:
Atera seems to have figured everything out, and have much trust in their product that they’re confident you wouldn’t need their support, Howbeit, the company provides an in-web messaging service and response time is fast via email. Technical support over email is a little slow, however, and most existing clients complain that there’s a lack of support for Mac and Linux users. Aside from these, Ateras’support page contains tons of useful information, articles, FAQs, and a video library.

Additional customer support:

Knowledge base:
These guides help you take the first steps, to setting up your account, plus some useful information about the product features.

Atera Academy:
The Academy helps train end-users on gaining mastery of the software.

24/7 Help & Support
24/7 Help & Support
Live chat support is available 24/7
Phone Support
Phone Support
Phone support available to all users, regardless of package.
Live Online Chat
Live Online Chat
Live chat support is available 24/7
Email
Email
Email info@Atera.com, you'll get a quick response
Video Tutorials
Video Tutorials
Tutorial videos are available on the site & YouTube
FAQ
FAQ
The FAQ covers basic and advanced software-related issues.
Blog
Blog
Ateras' blog contains useful informative articles
Features & Functionality
General Features

Atera has all the features you’ll probably be looking for.

As an all-in-one SaaS for MSPs, Atera brings your entire IT business together, from remote IT monitoring and management to powerful ticketing and customer satisfaction surveying. Less complication, more control, and an MSP strategy that works.

Remote Monitoring and Management (RMM)

Atera offers complete visibility and control for hundreds of networks from any device. Integrated remote monitoring software enables you to provide instant, first-class IT support to your customers no matter where they are.

Professional Services Automation (PSA)

Atera’s Professional Services Automation (PSA) is a seamless part of their all-in-one platform, enabling you to support customers and run a successful MSP business.

Integrations

Atera is an IT management platform that allows hundreds of SMB IT networks to be monitored, managed, and automated from a single console.

Atera offers integrations with Zapier, Teamviewer, QuickBooks, Xero, Anydesk, Splashtop, and Ninite pro for automatic patch deployment and more.

 

Features
  • Asset Discovery and Management
  • Configuration Management
  • Incident and Problem Management
  • Self-Service Support Desk
  • Knowledge Management
  • Request Management
  • Metrics & Analytics
  • BI & Reporting
  • Multi-Cloud Support
  • Automated Workflows
  • DevOps Integration
  • Dashboards and Reports
  • Multi-Lingual
  • Native Mobile App
  • Single System of Record
  • Virtual Agent
Incident Management
Features
  • Major Incident Management
  • Single-Pane Agent View
  • AI-Powered Insight
  • Omni-Channel Notifications
  • Visual Task Boards
  • Guided Setup
Problem Management
Features
  • Contextual Knowledge
  • Automated Notifications
  • Remediation Plans
  • Real-Time Analytics
Change Management
Features
  • Multimodal Change
  • Change Success Score
  • Change Approval Policies
  • Risk Intelligence
  • Built-In Risk Assessment and Calculation
Request Management
Features
  • Chatbot-Embedded Portals
  • Service Catalog Builder
  • Embedded Experiences
  • Graphical Workflow
  • Two-Way Notifications
  • Quick & Easy Approvals
Reporting
Features
  • Report Designer
  • Report Administration
  • Natural Language Query
  • Dashboards
Verdict

Atera is an easy-to-implement and intuitive solution for any modern IT team. The platform is intuitive, easy to use, and has a fair support service. The best thing about Atera is its versatility. It is not only a ticketing system, but it can also be used to push out automated installations, Windows updates, and so on.

Walter Washington
Author: Walter Washington
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