Atera Review 2025
Atera ITSM Plans & Pricing
Atera Comparison
Expert Review
Pros
Cons
Atera ITSM's Offerings
With Atera, the cost stays the same no matter how many devices you add. This ensures total support and happier customers.
Atera has three pricing models; Pro, Growth, and power. Sadly, a free trial only starts at the growth tier, so, unless you’re opting for the second plan, you don’t get to test out the SaaS for free.
Customer Support
In-web messaging support is available. However, Atera can be contacted via email at info@Atera.com, or by phone with the Phone Number (877) 211 4666.
Personal experience with support:
Atera seems to have figured everything out, and have much trust in their product that they’re confident you wouldn’t need their support, Howbeit, the company provides an in-web messaging service and response time is fast via email. Technical support over email is a little slow, however, and most existing clients complain that there’s a lack of support for Mac and Linux users. Aside from these, Ateras’support page contains tons of useful information, articles, FAQs, and a video library.
Additional customer support:
Knowledge base:
These guides help you take the first steps, to setting up your account, plus some useful information about the product features.
Atera Academy:
The Academy helps train end-users on gaining mastery of the software.
Features & Functionality
General Features
Atera has all the features you’ll probably be looking for.
As an all-in-one SaaS for MSPs, Atera brings your entire IT business together, from remote IT monitoring and management to powerful ticketing and customer satisfaction surveying. Less complication, more control, and an MSP strategy that works.
Remote Monitoring and Management (RMM)
Atera offers complete visibility and control for hundreds of networks from any device. Integrated remote monitoring software enables you to provide instant, first-class IT support to your customers no matter where they are.
Professional Services Automation (PSA)
Atera’s Professional Services Automation (PSA) is a seamless part of their all-in-one platform, enabling you to support customers and run a successful MSP business.
Integrations
Atera is an IT management platform that allows hundreds of SMB IT networks to be monitored, managed, and automated from a single console.
Atera offers integrations with Zapier, Teamviewer, QuickBooks, Xero, Anydesk, Splashtop, and Ninite pro for automatic patch deployment and more.
Incident Management
Efficiently handle and resolve IT incidents.
Problem Management
Identify and solve recurring issues with advanced solutions.
Change Management
Effectively manage IT infrastructure changes.
Request Management
Simplify service request processes for IT teams.
Reporting
Generate detailed reports for insights and decision-making.
Ease Of Use:
Atera is easy to get along with, forward-thinking, innovative, and attentive. They are constantly improving their product and paying close attention to their customer base! In comparison to other RMM/PSA tools, Atera is highly user-friendly. It does not take days or weeks to master the product.
Verdict:
Atera is an easy-to-implement and intuitive solution for any modern IT team. The platform is intuitive, easy to use, and has a fair support service. The best thing about Atera is its versatility. It is not only a ticketing system, but it can also be used to push out automated installations, Windows updates, and so on.
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