About bOnline UK

Category: VoIP
bOnline offers great business VoIP innovation to small businesses. bOnline offers many amazing features such as call recording, forwarding, calling, hold, waiting, and queues. Third-party apps like Office 365, CRM, and Gmail can be integrated.

Company: bOnline

bOnline is a UK-based telecommunications company that provides simple and affordable phone systems to thousands of small businesses. Each phone system can be easily managed through an app and a personalised self-service portal. No matter if you are a sole trader or a growing business, bOnline can provide you with services tailored to your needs.

In-Depth Analysis

0 Overall
Price 5.0
Ease Of Use 5.0
Features 4.0
Support 4.0


  • Affordable prices
  • Easy configuration
  • Fast smooth implementation


  • Poor security
  • Lacking customer support

bOnline UK Comparisons

Plans & Pricing

bOnline offers price & plans in three basic tiers – namely “Pay as You Go,” “Unlimited Calling,” and “Unlimited & Video.” The following sections delve into the details of each price plan.

Pay as You Go
/mo /user +VAT
FREE trial
Unlimited Calling
/mo /user +VAT
FREE trial
Unlimited & Video
/mo /user +VAT
FREE trial

Pay as You Go

Pay as You Go price plan allows you to pay £5 +VAT/per month/per user. This package offers unlimited inbound calls, 100 outbound landline minutes, wholesale international rates, voicemail-to-email, and more.

Unlimited Calling

The Unlimited calling price plan starts at £9 +VAT/per month/per user. The price of the package is based on a 12- or 24-month minimum commitment. The price will be £14 +VAT once the promotional offer is ended. This package includes unlimited UK landline & mobile calls, unlimited call conferencing, unlimited 1-1 HD video meetings, on-demand call recording, and more.

Unlimited & Video

Unlimited & Video package starts at £16 +VAT/per month/per user. You can enjoy all unlimited calling features, unlimited HD video meetings (invite up to 14 guests), and more.

Ease of Use

bOnline can easily be deployed. You don’t need technicians for installation or engineers for maintenance. You can switch your phone in 2 minutes. Easily set up either a new phone number or transfer your number. If you decide to set up a new number, the company offers every UK number’s prefix and area code. Memorable numbers are available. You can select from 020 for London and 0121 for Birmingham and beyond.

If you want to keep your existing number, there is a £20 one-off transfer fee. The process is very simple and hassle-free. Software updates are automatic with no hardware to maintain.

Customer Support

bOnline wants to deliver the best services to its customers. The help center is always available to answer users’ queries and questions regarding the problems they face during the operations of this phone system.

Phone Support
Phone Support
Yes, phone support numbers are available.
There is a FAQ section that has a detailed look at all topics.
Features & Functionality
General Features

If you are a small business and look for an affordable VoIP phone system with interactive features, bOnline is the best choice for you. The product offers the most interesting calling features and functionality with transparent prices.

The Basics

The basic features of the bOnline phone system incorporate HD quality calls, voicemail, call security, music on hold, internal calling, and inclusive calls. The voicemail message is left by the caller when the person in question is absent or is busy with another conversation. It is just like an answering machine. The voicemail message is stored on the server of bOnline and it is completely secured.

bOnline’s call infrastructure is secure. Threat actors cannot easily intercept the data. Encryption plays a crucial role in creating a secure calling environment.

If your VoIP conversation drops sporadically or is garbled, the VoIP really doesn’t serve your purpose. This is the reason bOnline ensures HD quality phone calls that enhance call experience using a combination of handsets optimized and wideband audio codecs to reduce the background noise.

Call Handling

Call handling offers many interesting calling features that encompass call waiting, call screening, call queues, call menus, hunt groups, call forwarding, call flows, time of day routing, call forwarding busy, call forwarding always, call hold & resume, call forwarding selective, call notify, do not disturb, and simultaneous ringing.

bOnline’s hunt group can distribute calls from a single phone number to a group of numbers in the organization. In simple words, when a caller rings your corporate phone number, the hunt group will route the call to a group of members so that they can answer the call.

Call Management

Manage your calls easily with powerful calling features, including call recording, call logs, busy lamp monitoring, voicemail transcription, call monitoring, call analytics, alternative caller ID, speed dial, and missed call alerts.

The busy lamp monitoring feature allows you to observe the line status whereby you will be able to know that whether the line is active or not. This feature also enables you to quickly dial a monitored phone simply by pressing the associated line key. Moreover, call analytics is also a great feature that utilizes Artificial Intelligence (AI) to capture data from inbound phone calls, such as call tracking data – caller’s name and phone number.


Generally, integration is the IT practice of connecting data, applications, APIs, and devices across your organization to make your corporate IT more productive, efficient, and agile. Integration save cost and help you meet your organizations’ cybersecurity skills gap.

In some cases, you might be using other third-party tools with your VoIP phone system. bOnline can help you to integrate other apps like CRM, Gmail, and Office 365.

  • Salesforce integration
  • Google integration
  • Office365 integration
  • Zendesk integration
  • Online Backup and Storage
  • Virtual phone numbers
  • International Telephone
  • Android APP Support
  • IOS App Support
  • Operator Services
  • Internet fax
  • Worldwide Service
  • Use via computer
  • Use via cellphones
  • Use via phones
  • Use via mobile app
  • Call holding
  • Call forwarding
  • Call Logs
  • Call Transfer
  • Call waiting
  • 3-Way-Calling
  • Call Blocking
  • Call 911
  • Call Queuing (ACD)
  • Caller ID
Advanced Calling
  • SMS Messaging
  • Music on hold
  • Voicemail to email transcriptions
  • Follow me
  • Call Conferencing
  • Dial-by-name directory
  • Do Not Disturb (DND)
  • Push to Talk
  • Multiple Devices on One Extension
  • Mobile app calling
  • Virtual Receptionist
  • Multi-Line Hunt Groups

bOnline is an affordable VoIP phone system that provides you with effective business communication while working remotely – using any device anywhere. The phone is equipped with interactive and powerful features that include call menus, HD voice calls, call recording, call queue, call forwarding, desktop & mobile calling, call reports, phone extensions, business hours call routing, and making a call on local or national numbers.
Many prestigious awarding bodies have recognized bOnline. Of these, Comms National Awards and CommsBusiness have shortlisted bOnline for their efforts in business development and customer service.

Fakhar Imam
Author: Fakhar Imam
Fakhar Imam is a Cybersecurity and Academic Writer with a higher education degree in the Master of Sciences in Information Technology (MSc-IT). He is also experienced with writing VPN reviews, blogs, and articles. Moreover, he has written dissertations, whitepapers, e-books, and a lot more about cybersecurity and IT. Fakhar believes in providing a masterpiece of work on time.

bOnline UK User Reviews

Andy R
51-200 employees
Used for: 6-12 months
06 Dec - 2021

Great service, great product

Very helpful customer service. One of our phone lines was down for an hour before we noticed. I called the customer support, and they were very helpful - this issue was sorted in a 20m phone call.

Amanda R
11-50 employees
Used for: Less than 6 months
06 Dec - 2021

First time experience

I had the onboarding call for our company today. We had lots of questions about how to effectively set up the system and switch over from our existing land line. The team was very helpful and knew exactly how to answer all the questions we had. I was reassured if we have an issue in the future it will be dealt with swiftly.

Dave C
201-1000 employees
Used for: 6-12 months
06 Dec - 2021

Useful and fairly priced

Our company has lots of UK clients, but our main offices are abroad. The soft line enables us to have a UK landline number that operates like a traditional phone line - which is very useful to our clients. Great pricing for this service!