About ClickUp

Category: ITSM
ClickUp is a cloud-based project management and collaboration platform for businesses of all sizes and sectors. Featuring communication and collaboration tools, task assignments and statuses, alerts, and a task toolbar. It gives you the flexibility to have all of your work in one place.

Company: Clickup

ClickUp is a productivity platform that enables organizations of all sizes to manage projects, time, and work. As of 2020, over 200,000 organizations and over two million users use the company's software tools.

In-Depth Analysis

0 Overall
Price 5.0
Ease Of Use 5.0
Features 5.0
Support 5.0


  • Excellent technical support
  • Great value for money
  • All documents stored in one location for real-time collaboration


  • Error when trying to make a new list and could not find any help online
  • Few of the features are overwhelming, and the UI is a bit disorganized
  • Time tracking features only available on a paid plan

ClickUp Comparisons

Plans & Pricing

In the pricing section, you’d be almost convinced that ClickUp is entirely FREE, as you’re welcomed to the website with a “Free forever, No credit card” write-up.

Business plus

Free plan

This comes with 100MB of storage, users are able to perform unlimited Tasks, and it can accommodate an unlimited number of users as well.

Unlimited plan

The unlimited plan is priced at $5 user/month billed annually or $9 user/month billed monthly, it comes with Unlimited Storage , unlimited Views, unlimited Integrations, unlimited Reporting, Guests and Permissions. Other features include: goals, Portfolios, Custom Fields, send and receive emails, 1,000 Automations/month, and view today’s activity on Pulse (live overview).

Business plan

The business plan is priced at $9 user/month billed annually or $19 user/month billed monthly.All Features of Unlimited Plan include 2FA and Google SSO, Goal Folders, Custom Exporting to Private, Protected, and Default Views, Workload, send and receive emails, All Dashboard widgets, 10,000 Automations/month, and an option to view historical data on Pulse (live overview).

Enterprise plan

There’s no fixed price for the enterprise plan, you can get a quote by contacting sales.

For the features, all features of Business Plan are included, Single Sign-On (SSO), Contract Review & HIPAA, increased API limits, Custom Onboarding, Dedicated Success Manager, Advanced Permissions, 100,000 Automations/month, and Send and receive emails.

Ease of Use

ClickUp has a greatly intuitive interface, and feels lighter and more fun to use than many other management tools. Personally, I love the experience and feel I get making use of the software. It’s easy to learn, and Super easy to use, packed with powerful features, tons of integration, and the ability to invite guests for FREE is something I consider a plus,
I like the simplicity of creating, organizing and scheduling tasks, the sprints views are great. Also, the ability to display the same tasks in different personalized views, even for each member is something I consider a game-changer.

Customer Support

ClickUp says they have the highest-rated client support in the industry, but is this really the case? Let’s find out.
ClickUp offers E-mail support, and Online live chat customer support 5am – 7pm PST, outside this time, their availability is limited. However responses from ClickUp took quite some time (less than 24 hours) after a request for online chat, so far there’s been no complaint anywhere about reaching them.
In addition to customer support, ClickUp provides diverse educational resources (accessible from the help page) including University, Webinars, Demo, Clickup blog, Docs/FAQs, videos, and an easily accessible Facebook community. All ClickUps’ support systems from Set-Up assistance, sales, billing questions, marketing and sponsorship) except the live chat & request for setting up assistance would lead you to the resource page where you’d find docs, and video tutorials to help you through almost any issue you may be facing; including credit card denial.In any case, where you’d want to have a live chat, ClickUp promises to respond within a minute via chat and email (which I didn’t see to be so), tho response time took exactly a minute, it was a generic message, requesting I hold on, till a customer care rep gets in touch (this took a couple of hours).However, this shouldn’t be an issue anyways, as virtually any help you need has been covered by their resources.

24/7 Help & Support
24/7 Help & Support
Live chat support is available.
Live Online Chat
Live Online Chat
Available, 5am - 7pm PST.
Email ClickUp a question, they'll respond shortly.
Video Tutorials
Video Tutorials
Tutorial videos are available on ClickUp website & University.
A large FAQ library is available.
Informative articles are available on ClickUp blog.
Features & Functionality
General Features

ClickUp offers a total of 225 features, some unique features include

  • Billable & Non-Billable Hours
  • Calendar/Reminder System
  • Productivity Analysis
  • Negative Feedback Management.

Besides these are:

Targets and Goals

      Goals are important for project performance. In ClickUp, you can handily manage project goals. Task managers can also make the goals easily achievable by splitting one goal into smaller targets.

Assigned Comments:

Comments can be turned into tasks and assigned to the available resources. Once you do this, the assignee will see the comment in their Task tray. The assignee can mark the comment as resolved when they complete the task.

Time tracker and Task Timer:

The Track Time feature gives you an accurate reading of how long you and your team are working on specific projects. You can implement a timeboxing technique by using a Task Timer while working on a task.

Agile development:

Because the features of ClickUp can be customized, agile software development teams can use the platform for bug tracking, sprint management, or product launches. They can create Scrum dashboards and track progress using various agile charts. Developers can work together on code, automate a sprint point system, highlight syntax, and integrate with Git natively.

Remote work:

    While working remotely, teams can continue to work, complete tasks, and deliver projects. ClickUp enables teams to assign and collaborate on tasks, share documents to establish clear processes, create reminders, and see how tasks are progressing from any location.


ClickUp offers integration to thousands of tools to increase productivity, amongst the native integrations are:

  • Slack

ClickUp lets you Integrate Slack to create and manage ClickUp tasks without leaving the conversation.

  • Github

Create branches and pull requests straight from ClickUp! Add Github to automatically (or manually) display commits, pushes, and pull requests directly in ClickUp.

  • Gitlab

Automatically link GitLab commits, branches, pull requests, and issues with ClickUp tasks. Create branches and pull requests straight from ClickUp!

  • Everhour

Everhour provides accurate time tracking, estimates and budgeting. Sync Everhour with ClickUp for better reporting.

  • Onedrive

Quickly attach OneDrive files to ClickUp tasks!

  • Dropbox

Easily manage and attach Dropbox files to tasks directly from within ClickUp.

  • YouTube

Watch YouTube videos in a comment or task description by simply pasting a link! ClickUp will automatically embed the video via YouTube’s native player.

  • Chrome

5 apps in 1! Create tasks, take & mark up screenshots, save websites, and connect Gmail and Outlook emails to your tasks.

  • Asset Discovery and Management
  • Configuration Management
  • Incident and Problem Management
  • Self-Service Support Desk
  • Knowledge Management
  • Request Management
  • Metrics & Analytics
  • BI & Reporting
  • Multi-Cloud Support
  • Automated Workflows
  • DevOps Integration
  • Dashboards and Reports
  • Multi-Lingual
  • Native Mobile App
  • Single System of Record
  • Virtual Agent
Incident Management
  • Major Incident Management
  • Single-Pane Agent View
  • AI-Powered Insight
  • Omni-Channel Notifications
  • Visual Task Boards
  • Guided Setup
Problem Management
  • Contextual Knowledge
  • Automated Notifications
  • Remediation Plans
  • Real-Time Analytics
Change Management
  • Multimodal Change
  • Change Success Score
  • Change Approval Policies
  • Risk Intelligence
  • Built-In Risk Assessment and Calculation
Request Management
  • Chatbot-Embedded Portals
  • Service Catalog Builder
  • Embedded Experiences
  • Graphical Workflow
  • Two-Way Notifications
  • Quick & Easy Approvals
  • Report Designer
  • Report Administration
  • Natural Language Query
  • Dashboards

In summary, ClickUp is a great management tool, and would easily find its way to being the best PM software in the industry.
Most customer reviews are always positive, with less than 10% finding a downside to the software.
If you run a small business, and do not require these extra ‘unlimited’ features, you’d get the most out of ClickUp without spending a dime on subscription.
When it comes to value for Money, ClickUp scores a 5/5 in value for money, as you’ll get even more features than the money you spend, and ClickUp costs quite lower than other competitors in the industry, little wonder most people are switching to ClickUp.
ClickUp would save you a whole lot of time, while you focus on doing what’s more important.
Great technical support, and lots of video tutorials are available, so you’re sure not to get stuck at any point.

Walter Washington
Author: Walter Washington
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