ConnectWise Remote Desktop Review For 2025
ConnectWise Remote Desktop Plans & Pricing
ConnectWise Comparison
Expert Review
Pros
Cons
ConnectWise Remote Desktop's Offerings
ConnectWise Control offers two software solutions –namely “ConnectWise Control Support” and “ConnectWise Control Access.” The company also offers a free version and a free trial. We will explore the prices for each one.
Customer Support
ConnectWise Assist Help Desk helps you to hire, train, certify, and retain your staff through scalable, consistent, and high-quality services your customers depend on. This customer support feature allows you to stay connected with your customers 24/7/365. You can also seamlessly and quickly add chat, phone, or/and email support represented through you or the brand of your customer. Level 1 and Level 2 support technicians will resolve your issues related to BDR, security, networking, and endpoints. The company also provides blogs, video tutorials, and FAQ sections.
Features & Functionality
General Features
Robust Security
ConnectWise offers world-class, trusted, and scalable security. ConnectWise Control Support and ConnectWise Control Access provide you with role-based security, session activity logging, and video session logging. Make your clients comfortable through permission-based security, consent requests, no footprint, and open communication. In-house security is ensured via self-hosting, server-level auditing, and AES-256 encryption. User authentication and security are ensured via Two-Factor Authentication (2FA), Active Directory and LDAP, forms and Windows authentication, sessions timeout, IP logins restriction, and brute-force attack prevention.
Cross-Platform Compatibility
ConnectWise Control is compatible with various devices, including Android systems, Samsung devices, Google Chrome OS, Apple iOS, Windows, Linux machines, and Mac. In addition, this platform also supports all major web browsers.
ConnectWise Control Customization
The product offers you the most frequently requested customizations. Using this feature, you can add a message to the blank guest monitor screen, customize the ConnectWise Control URL, change the system’s tray icon, change the favicon, and change the default web interface icon.
Administration
Integrations
ConnectWise Control Support provides you the integration facilities with industry-leading vendors, including Zendesk and SolarWinds.
Unattended Access
ConnectWise Control offers unattended access to unattended virtual machines, services, and computers.
Platform
Compatible with various operating systems and platforms.
Communication
Enable seamless collaboration with communication tools.
Software Types
Choose from standalone or integrated remote desktop solutions.
Ease Of Use:
Trusted by more than 30,000 organizations, ConnectWise Control provides you with affordable, powerful, easy deployment, and easy-to-use remote access for remote desktop access, support, and online meetings. The product has a user-friendly interface. You will get a simple numeric code to easily connect to your remote sessions.
Verdict:
Trusted by more than 30,000 businesses worldwide, ConnectWise Control is one of the best remote desktop solutions that provide full remote access to remotely troubleshoot, control, and update client devices in real-time for immediate resolution. ConnectWise Control Access offers full access to unattended devices. This tool also allows you to send files and messages, perform device updates, to these devices without disrupting the end-user if that user is actively utilizing the accessed machine. More importantly, ConnectWise Control offers remarkable features that include robust security, cross-platform compatibility, control customization, integration, unattended access, and even a lot more.
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