About ConnectWise

Category: Remote Desktop
ConnectWise Control is a remote desktop software that provides risk-free, secured remote support anywhere and at any time to remotely located employees and disbursed user base. This feature-rich remote desktop solution is ideal for Service Providers (TSPs) who provide remote support.

Company: ConnectWise

Originally created to help MSPs manage their help desks and billing, ConnectWise has grown into a comprehensive platform of software designed to help technology solution providers (TSPs) run their entire as-a-service businesses. ConnectWise, through its products, that aid in business management, remote monitoring, remote control, quote and proposal automation, as well as cybersecurity risk assessments, has built a platform that supports The IT Nation.

In-Depth Analysis

0 Overall
Price 4.0
Ease Of Use 4.0
Features 4.0
Support 5.0

Pros

  • Easy deployment
  • Unattended access
  • Remote meetings

Cons

  • Annoying notifications on chat windows

ConnectWise Comparisons

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Plans & Pricing

ConnectWise Control offers two software solutions –namely “ConnectWise Control Support” and “ConnectWise Control Access.” The company also offers a free version and a free trial. We will explore the prices for each one.

 

One
$24
/mo
FREE trial
Standard
$35
/mo
FREE trial
Premium
$45
/mo
FREE trial
Control Access
$30
/mo
FREE trial

One

This price plan is restricted to a single license. Only one (1) user can make one (1) connection for $19 per month and $24 per month for annual billing

Standard

The standard price plan starts at $42 per concurrent tech and $35 per month if you bill annually. However, one(1) user can make up to three (3) connections simultaneously.

Premium

For monthly payments, the Premium price plan starts at $54 per concurrent tech for one (1) user who can make up to 10 simultaneous connections. However, you can pay $45 per month if you select annual billing.

Control Access

For unattended access to 25 agents: $38 per month paid monthly and $30 per month paid annually. The price plan is available for up to 2500 agents.

Ease of Use

Trusted by more than 30,000 organizations, ConnectWise Control provides you with affordable, powerful, easy deployment, and easy-to-use remote access for remote desktop access, support, and online meetings. The product has a user-friendly interface. You will get a simple numeric code to easily connect to your remote sessions.

Customer Support

ConnectWise Assist Help Desk helps you to hire, train, certify, and retain your staff through scalable, consistent, and high-quality services your customers depend on. This customer support feature allows you to stay connected with your customers 24/7/365. You can also seamlessly and quickly add chat, phone, or/and email support represented through you or the brand of your customer. Level 1 and Level 2 support technicians will resolve your issues related to BDR, security, networking, and endpoints. The company also provides blogs, video tutorials, and FAQ sections.

24/7 Help & Support
24/7 Help & Support
There is 24/7 support available to all users.
Phone Support
Phone Support
Phone support available to all users, regardless of package.
Live Online Chat
Live Online Chat
There is a live chat
Email
Email
There is an option for all users to email the support team.
Video Tutorials
Video Tutorials
There are a number of videos available on YouTube.
FAQ
FAQ
The FAQ covers basic and advanced software-related issues.
Features & Functionality
General Features

Robust Security  

ConnectWise offers world-class, trusted, and scalable security. ConnectWise Control Support and ConnectWise Control Access provide you with role-based security, session activity logging, and video session logging. Make your clients comfortable through permission-based security, consent requests, no footprint, and open communication. In-house security is ensured via self-hosting, server-level auditing, and AES-256 encryption. User authentication and security are ensured via Two-Factor Authentication (2FA), Active Directory and LDAP, forms and Windows authentication, sessions timeout, IP logins restriction, and brute-force attack prevention.

Cross-Platform Compatibility

ConnectWise Control is compatible with various devices, including Android systems, Samsung devices, Google Chrome OS, Apple iOS, Windows, Linux machines, and Mac. In addition, this platform also supports all major web browsers.

ConnectWise Control Customization

The product offers you the most frequently requested customizations. Using this feature, you can add a message to the blank guest monitor screen, customize the ConnectWise Control URL, change the system’s tray icon, change the favicon, and change the default web interface icon.

Features
  • Analytics/Reporting
  • Device Enrollment
  • Device Management
  • File Sharing
  • Image Editor
  • Remote Wipe
  • Screen Capture
  • Screen Record
  • Scrolling Capture
  • Text Extraction
  • Video Capture
Administration

Integrations

ConnectWise Control Support provides you the integration facilities with industry-leading vendors, including Zendesk and SolarWinds.

Unattended Access

ConnectWise Control offers unattended access to unattended virtual machines, services, and computers.

Features
  • Diagnostics
  • File Sharing
  • Integrations
  • Remote Printing
  • Remote Reboot
  • Session Recording
  • Session Transfer
  • Unattended Access
  • Usage Information
Platform
Features
  • Applications Management
  • Cross-Platform Access
  • Mobile Device Access
  • Remote Device Control
Communication
Features
  • Screen Annotations
  • Text Chat
  • Video Conference Call
  • VoIP
Software Types
Features
  • Browser Application
  • Cloud-Based
  • Desktop Application
  • Mobile
Verdict

Trusted by more than 30,000 businesses worldwide, ConnectWise Control is one of the best remote desktop solutions that provide full remote access to remotely troubleshoot, control, and update client devices in real-time for immediate resolution. ConnectWise Control Access offers full access to unattended devices. This tool also allows you to send files and messages, perform device updates, to these devices without disrupting the end-user if that user is actively utilizing the accessed machine. More importantly, ConnectWise Control offers remarkable features that include robust security, cross-platform compatibility, control customization, integration, unattended access, and even a lot more.

Fakhar Imam
Author: Fakhar Imam
Fakhar Imam is a Cybersecurity and Academic Writer with a higher education degree in the Master of Sciences in Information Technology (MSc-IT). He is also experienced with writing VPN reviews, blogs, and articles. Moreover, he has written dissertations, whitepapers, e-books, and a lot more about cybersecurity and IT. Fakhar believes in providing a masterpiece of work on time.
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