ConnectWise Review Summary 2023

About ConnectWise

Category: Remote Desktop

ConnectWise Control is a remote desktop software that provides risk-free, secured remote support anywhere and at any time to remotely located employees and disbursed user base. This feature-rich remote desktop solution is ideal for Service Providers (TSPs) who provide remote support.

Company: ConnectWise

Originally created to help MSPs manage their help desks and billing, ConnectWise has grown into a comprehensive platform of software designed to help technology solution providers (TSPs) run their entire as-a-service businesses. ConnectWise, through its products, that aid in business management, remote monitoring, remote control, quote and proposal automation, as well as cybersecurity risk assessments, has built a platform that supports The IT Nation.

In-Depth Analysis

Overall

Price 4.0

Ease Of Use 4.0

Features 4.0

Support 5.0

Pros

Easy deployment
Unattended access
Remote meetings

Cons

Annoying notifications on chat windows

ConnectWise Comparisons

Plans & Pricing

ConnectWise Control offers two software solutions –namely “ConnectWise Control Support” and “ConnectWise Control Access.” The company also offers a free version and a free trial. We will explore the prices for each one.

One

$24

/mo

FREE trial

Standard

$35

/mo

FREE trial

Premium

$45

/mo

FREE trial

Control Access

$30

/mo

FREE trial

One

This price plan is restricted to a single license. Only one (1) user can make one (1) connection for $19 per month and $24 per month for annual billing

Standard

The standard price plan starts at $42 per concurrent tech and $35 per month if you bill annually. However, one(1) user can make up to three (3) connections simultaneously.

Premium

For monthly payments, the Premium price plan starts at $54 per concurrent tech for one (1) user who can make up to 10 simultaneous connections. However, you can pay $45 per month if you select annual billing.

Control Access

For unattended access to 25 agents: $38 per month paid monthly and $30 per month paid annually. The price plan is available for up to 2500 agents.

Featured prices can be updated and free offers may include additional terms.

Ease of Use

Trusted by more than 30,000 organizations, ConnectWise Control provides you with affordable, powerful, easy deployment, and easy-to-use remote access for remote desktop access, support, and online meetings. The product has a user-friendly interface. You will get a simple numeric code to easily connect to your remote sessions.

Customer Support

ConnectWise Assist Help Desk helps you to hire, train, certify, and retain your staff through scalable, consistent, and high-quality services your customers depend on. This customer support feature allows you to stay connected with your customers 24/7/365. You can also seamlessly and quickly add chat, phone, or/and email support represented through you or the brand of your customer. Level 1 and Level 2 support technicians will resolve your issues related to BDR, security, networking, and endpoints. The company also provides blogs, video tutorials, and FAQ sections.

24/7 Help & Support

There is 24/7 support available to all users.

Phone Support

Phone support available to all users, regardless of package.

Live Online Chat

There is a live chat

There is an option for all users to email the support team.

Video Tutorials

There are a number of videos available on YouTube.

FAQ

The FAQ covers basic and advanced software-related issues.

Features & Functionality

General Features

Robust Security

ConnectWise offers world-class, trusted, and scalable security. ConnectWise Control Support and ConnectWise Control Access provide you with role-based security, session activity logging, and video session logging. Make your clients comfortable through permission-based security, consent requests, no footprint, and open communication. In-house security is ensured via self-hosting, server-level auditing, and AES-256 encryption. User authentication and security are ensured via Two-Factor Authentication (2FA), Active Directory and LDAP, forms and Windows authentication, sessions timeout, IP logins restriction, and brute-force attack prevention.

Cross-Platform Compatibility

ConnectWise Control is compatible with various devices, including Android systems, Samsung devices, Google Chrome OS, Apple iOS, Windows, Linux machines, and Mac. In addition, this platform also supports all major web browsers.

ConnectWise Control Customization

The product offers you the most frequently requested customizations. Using this feature, you can add a message to the blank guest monitor screen, customize the ConnectWise Control URL, change the system’s tray icon, change the favicon, and change the default web interface icon.

Features

Analytics/Reporting
Device Enrollment
Device Management
File Sharing
Image Editor
Remote Wipe

Screen Capture
Screen Record
Scrolling Capture
Text Extraction
Video Capture

Administration

Integrations

ConnectWise Control Support provides you the integration facilities with industry-leading vendors, including Zendesk and SolarWinds.

Unattended Access

ConnectWise Control offers unattended access to unattended virtual machines, services, and computers.

Features

Diagnostics
File Sharing
Integrations
Remote Printing
Remote Reboot

Session Recording
Session Transfer
Unattended Access
Usage Information

Platform

Features

Applications Management
Cross-Platform Access

Mobile Device Access
Remote Device Control

Communication

Features

Screen Annotations
Text Chat

Video Conference Call
VoIP

Software Types

Features

Browser Application
Cloud-Based

Desktop Application
Mobile

Verdict

Trusted by more than 30,000 businesses worldwide, ConnectWise Control is one of the best remote desktop solutions that provide full remote access to remotely troubleshoot, control, and update client devices in real-time for immediate resolution. ConnectWise Control Access offers full access to unattended devices. This tool also allows you to send files and messages, perform device updates, to these devices without disrupting the end-user if that user is actively utilizing the accessed machine. More importantly, ConnectWise Control offers remarkable features that include robust security, cross-platform compatibility, control customization, integration, unattended access, and even a lot more.

Author: Fakhar Imam

Fakhar Imam is a Cybersecurity and Academic Writer with a higher education degree in the Master of Sciences in Information Technology (MSc-IT). He is also experienced with writing VPN reviews, blogs, and articles. Moreover, he has written dissertations, whitepapers, e-books, and a lot more about cybersecurity and IT. Fakhar believes in providing a masterpiece of work on time.