Dialpad UK Review 2025
Dialpad UK VoIP Plans & Pricing
Dialpad UK Comparison
Expert Review
Pros
Cons
Dialpad UK VoIP's Offerings
Compared to competing VoIP providers, Dialpad’s prices are very reasonable. Instead of a fixed rate, they charge per user or agent. This gives smaller companies a slight advantage. Additionally, customers have the option to choose either a month-to-month plan or annual contact.
Talk
Dialpad’s Talk service is a cloud based and AI-powered business phone system that works on computers, mobile phones, and corded phones. In addition to voice communication, it supports video calls and SMS messaging.
- Standard: While this is the cheapest option, it still comes with important features like unlimited calling in the U.S. and Canada, call forwarding, and HD video calling. It also includes real-time transcription and group messaging.
- Pro: The Pro package comes with extra features like international numbers, multi-office use, and automatic transcript logging. Another advantage is that it comes with advanced reporting tools and automatic recording. Finally, if you want more integrations, the Pro package is a must.
- Enterprise: Almost identical to the Pro plan, the Enterprise package comes with just a few extra features. You’ll get additional tools like enterprise SLA and SCIM provisioning. Not only that, but this plan comes equipped with Okta compatibility and admin APIs.
Contact Center
Dialpad’s Contact Center product is designed with call centers in mind. This tool features real-time alerts, powerful reporting functionality, and integration options. And most importantly, there’s a built-in FAQ page to make sure agents know how to handle difficult situations.
- Pro: The Pro package features unlimited local inbound calling, custom voicemails, call forwarding, and many other must-have tools for call centers. It also comes with real-time customer sentiment monitoring along with web call history.
- Enterprise: With all the features of the Pro package, the Enterprise option comes with a few extras like custom reporting and SCIM provisioning. This package is also suited for 24/7 phone support as opposed to 24/5.
Sell
With real-time coaching and an intelligent knowledge base, the Sell product makes it easy for your call center representatives to close leads and make sales.
- Pro: Comparable to the support packages, the Pro plan boasts real-time messaging between agents and supervisors, logging to Salesforce, and a community forum and knowledge base.
- Enterprise: The Enterprise package comes with a few extra features like API & webhooks along with custom reporting tools.
Features & Functionality
General Features
All of Dialpad’s products come with powerful features that benefit businesses of all sizes. Here’s a brief overview of the most important features and why they’re so useful:
Customizable hold music
You’re likely never going to answer your phone on the first ring. Customizable hold music spares the caller from that dreadful silence everyone hates.
Historical call analytics
Analytics are crucial in a call center environment. You can see what agent picks up the quickest, the number of transfers in a particular department, and so forth.
Manual notes
There are times when you need to jot something down but don’t have a piece of paper in front of you. The manual notes tool is like a virtual sticky note that you can come back to later.
Real-time transcription
Real-time transcription is a powerful tool that converts calls and voicemail to text. This is a great feature to have if you want to send the context of a call by email.
Office 365 integration
Integration with Office 365 makes it a breeze to import your Outlook contacts into Dialpad. You can also view shared events and emails with your contacts.
A few features make Dialpad really stand out from its competitors. These tools are a must-have and are integral to every business.
Failover numbers
Missing a call can translate to lost money. If a call to one number doesn’t go through, Dialpad will transfer the call to one your failover numbers.
Web-based admin portal
The admin portal is a central location where you can modify your settings and manage all of your users.
Multiple operating system computability
Dialpad is compatible with Windows computers, Macs, Androids, and iOS platforms. This ensures that every employee has access to their business phone at all times.
Ease Of Use:
Dialpad’s installation process is easy. To get VoIP up and running, users do not need extra equipment or an IT department. The process is entirely online. Dialpad also provides a number of video tutorials covering everything from transferring calls to recording your voicemail. The cloud-based interface is very user-friendly and intuitive.
Verdict:
DialPad is a cloud-based VoIP service that doesn’t require expensive equipment or installation. The company’s four products are powered by artificial intelligence and contain powerful features like advanced analytics and Salesforce integration. Smaller businesses will appreciate the price point, but larger enterprises will still appreciate some of the features. There isn’t much of a learning curve for new visitors thanks to the variety of support channels and video tutorials available. You can easily set up your business phone and the simple interface makes it easy to manage your VoIP in the long run.
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