The customer support services offered by Domain.com are very good overall. I propose this because the real human support team is very responsive. However, the self-service alternatives are far from impressive.
Regarding the self-service resources provided by Domain.com, there are only 5 help articles on Domain.com’s Knowledge Base that focus on the website builder.
The Domain.com Blog is a pretty good reserve for insightful articles. However, it is not frequently updated. The company could use a better content plan and implementation. This will give users more trustworthy information to rely on.
Regardless of the quality of the company’s self-service resources, the human-to-human support service is awesome. Trying out all three available options, I’ve highlighted my experience in the next section of this review.
Nothing is more seamless than Domain.com live chat. This is one support feature that competitors don’t really provide as good as Domain.com.
Clicking the live chat button, I simply filled out a 3-field form that defined a few details of my issues. After submitting the form, I got connected to a support expert in less than one minute. My conversation with the support expert was professional. He offered to assist in the best possible way. And he did.
The phone support is just as responsive as the live chat. Maybe better for those that prefer talking over texting. Placing a call to the support phone line, I got connected with an expert within a minute. Same as the live chat.
Once we connected and exchanged pleasantries, we went straight to the business of solving the issues that I was facing. The technical support expert on the other side of the phone wasn’t exactly a pro with the website builder, but he understood other Domain.com services to a decent degree.
The call took less than 4 minutes. His recommendations weren’t top notch but they were building blocks for me to figure out what could work. I eventually did.
Domain.com isn’t big on email support but if you need to handle an issue related to the company’s compliance policies, email support is the best route to follow. This often happens when you’re setting up your account. Shoot an email, open a ticket, and get actionable solutions.
Nevertheless, this compliance and email support team were very responsive. They handled issues quickly and reported back to me with advice on what next action is best. While the platform wasn’t really easy to sign up for, the response of the support team via email was particularly helpful.
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