About Duda

Category: Website Builders
Duda website builder is a no-code, easy-to-use website builder with an interactive interface that allows you to build a hard-to-resist website for your business. Over 18,000 creative agencies worldwide currently trust Duda for its seamless website design experience and wide-range functionality.

Company: Duda LLC.

Duda is a sophisticated website design platform allowing agencies to offer web development services to small businesses. Duda works across different customer levels while ensuring that agencies, companies, professionals, and publishers aren’t left out in building simple, responsive websites for online visibility.

Headquartered in Palo Alto, California, Duda has served over 18,000 customers through their website builder since its establishment on April 23, 2009, with offices located in Brazil, Canada, and Israel. Based on the company’s data, a new website is created on Duda every 17 seconds.

In-Depth Analysis

0 Overall
Price 4.0
Performance 4.5
Ease Of Use 5.0
Features 4.5
Support 4.0

Pros

  • Sophisticated in creating mobile responsive websites
  • Outstanding traffic analytics
  • Unlimited website storage and bandwidth
  • Wide range of apps and widgets

Cons

  • No free plans
  • The Basic plan is relatively expensive
  • Basic and Team plans only cover for one website

Duda Comparisons

VS
VS
VS
Plans & Pricing

As much as Duda is a simplified website builder, it doesn’t have a free plan. Instead, it offers a 14-day trial that allows you to test the software. That is definitely enough time to figure out if it’s a good solution for your business.

With over 100 templates and a sophisticated drag-and-drop editor, you can quickly build a secure website to manage your client accounts. The lowest plan (Basic) is priced at $14/mo, which considering the values offered, maybe a tad expensive compared to industry data. However, they do offer some high-level accesses, including hosting on AWS servers and paid stock photo repositories.

Furthermore, Duda offers a custom plan that allows you to add more unique features to your website. All you have to do is request the feature and they will add it. After reaching out to the sales team at Duda, I realized that there’s no rigid pricing structure for the custom plan. The price depends on how you want to customize the features.

Basic
$14
/mo
14-Day Free Trial
30-Day Guarantee
  • 1 website included
  • Host websites on AWS
  • Only email support
  • Multi-lingual website option
  • Free & premium images
  • App Store is available
Team
$22
/mo
14-Day Free Trial
30-Day Guarantee
  • Everything in Basic Plan
  • Live chat & phone support
  • Client billing
  • Team collaboration up to 4 members
  • Duda Experts
  • Manage up to 100 clients
  • White label domain available
Agency
$44
/mo
14-Day Free Trial
30-Day Guarantee
  • Everything in Team Plan
  • Up to 4 websites
  • Priority email support
  • Manage up to 10 team members
  • Custom email domain
  • Widget builder
  • Website Export
Custom (Create Your Plan)
Request quote
14-Day Free Trial
30-Day Guarantee
  • Everything available in Agency Plan
  • Custom number of websites
  • 24/7 dedicated support
  • Manage unlimited team members
  • Advanced white label client access
  • Unlimited number of client comments
  • Unlimited dynamic pages
  • Instant website creation
  • Simple editor for clients
  • Account management
Performance

Regardless of the enthusiasm that comes from building your first website, you should be concerned about its performance after it goes live. This has a lot to do with its accessibility for end users and customers, as well as its proximity to the good graces of search engine algorithms.

Websites created on Duda are hosted on AWS, same as industry-leading technologies like Netflix, BBC, Twitch, and even Facebook. For this reason, Duda-powered websites are well-positioned for high performance.

Site and Page Speed

Enhanced user experience and high conversion rate can be attributed to fast-loading websites. And page load speed is an indirect criterion for Google’s website ranking, especially for non-household brands. Standard page load speed is often pegged below 5 seconds. According to Google, the chances of higher bounce rates increase by 90% once your website takes up to 5 seconds to load.

After designing my website and making it live, I measured its performance to determine its load speed and how it can affect the user experience. It has a speed index of 3.3s, while the largest content loaded at about 4.8s. These stats are pretty decent considering that leading brands often fall short in these performance tests.

Duda - Site and page speed performance results

Website Uptime

Duda platform ensures that your website uptime is 99.99%. And that’s because they acknowledge the importance of website uptime for every business looking to gain online visibility. Thus, your website is always up with no report of downtime. Duda’s global content delivery network (CDN) ensures that your users have real-time access to your website regardless of their geographical location.

Uniqueness

Duda is an excellent website builder because of its user-friendly interface. You can easily explore it to create an interactive website with seamless integrations. Most importantly, all Duda-powered websites are hosted on AWS, alongside the world’s leading companies like Netflix and Facebook.

Ease of Use

One significant factor that makes the Duda website builder a choice for me is its interactive interface that makes the drag-and-drop editor easy to use as you build a website. The editor allowed me to create a modern design website while adding essential details to the website. Duda made their platform easy to use so you won’t have an issue setting up your account to launch a website.

Setup

Based on personal experience, I am convinced that the Duda website builder has the most straightforward setup in the industry. From signing up to creating your first website, everything is just a simple, interactive process. After creating an account, you then choose which website model you want to use. Or you can simply get to work by clicking the “Create a Site” button.

Then, in the following interface, you’d specify the type of website you wish to create. Since, I wasn’t exactly sure what my features my next website will have, I clicked the “I’m just browsing” box and was redirected to the editor page, where I chose from the 100+ templates.

Designing

You can’t take away website design from the process of creating an interactive website that speaks directly to your audience. The designing process gives you the exclusive opportunity to create an aesthetic website while selecting from the abundant templates available. On the other hand, you can design your website from scratch instead of choosing a template to edit. However, picking a template makes it easy to redesign website elements to your preference.

Duda Template options - website templates to choose from

Text Styling

The font styles associated with your website are as good as the colors and entire website. Duda understands how critical this is. So, they created accessible text styling functions that help you achieve your text fantasies.

With Duda, you can either edit the style of individual texts on the page that you’re working on or change the styles of various text groups across every page on the website for uniformity. The latter can be done with ease using the “Global Text Design” feature found inside the “Design” trail.

Duda editor - how to use the text styling feature

When styling individual texts, you can use the text formatting tool that appears on top of each active textbox. This interactive feature eases font styling on the Duda website editor.

The regular text styling commands (like Ctrl + B, Ctrl + I and Ctrl + U) also work wonders on the Duda editor just as they do on your traditional word processors.

Form Customization

Form customization for Duda when creating a form for your website

Forms are one of the best ways to collect personally identifiable information from users. Duda’s website editor allows you to use their drag-and-drop, customizable form editor to create interactive forms for this purpose.

You can either choose from a limited supply of customizable form templates or build your desired form from scratch. But who would choose the latter?

Button Designing

On a functioning website, you find buttons on almost every page on the website, strategically positioned to drive engagement. They are a conversion tool for any business. They are an effective way to communicate CTAs. Interestingly, for them to be as effective, they have to stay on brand. Duda website builder allows you to design your button just how you want it. You can customize the text, size, color, and contour to suit your brand message.

App Integration

Every industry-leading website builder has an application market where you can easily select the applications you want to integrate into your website. With Duda, you don’t need to start sourcing for codes that will allow you to integrate apps. Heck, you don’t even need to understand how codes are read. You only need to click the “Install” button to integrate an app into your website.

Although the app integration process is straightforward through the “App Store,” the number of apps available from the store isn’t exactly far-reaching. But they have a suggestion button where you can tell them what kind of apps to include going forward. This is encouraging. Hopefully, in the future, we’d have access to far more apps than we need. Haha!

Duda- app integration store with different integrations available

Customer Support

Duda’s customer support help you solve any technical issues remarkably. Their walk-through guide while using the platform is an easy-to-follow video tutorial. And they provide you with email support and live chat when you opt for either of the two. Aside from that, they have a call option to directly speak to one of the experts and receive direct technical support.
The empathy showed elevated human connection when I reached out via live chat. I detailed my experience with their customer support below.

FAQs

The FAQ page provides visitors with information about the website builder. This introduces you to the software and gives you insights into what you should expect. This section contains a detailed explanation of each question and links to more information about some highlighted texts.
Duda FAQs section with answers

Duda University

Duda University is the page for video tutorials on how best to use the Duda website builder without hassle. This page contains video tutorials made into short courses. These courses give you detailed information on how to use a specific element on the website. And this helps you achieve the optimum design for your website. If a question is unanswered in the FAQ section, the university will, very likely, have a video tutorial for it.
Duda University portal of how to use Duda with guides and videos

Duda Blog

Duda Blog is another information-sharing page that Duda uses to connect with its customers. The blog receives approximately 5 new articles per month. Compared to publicly-traded and heavily funded industry leaders, this frequency is quite low but the quality of the articles compensates handsomely for the low frequency.

Duda Community

Duda Community is a forum that connects web professionals, agency managers, and business owners and encourages them to share solutions to technical challenges that they may be having as they use the website builder.

From observation, each question received an answer in less than 24 hours. And over 90% of the issues are resolved within that time frame.
Duda Community forum page with comments from different users

Webinars

The Duda Webinar page is a resource center filled with a series of live recordings from experts and experienced web developers who have used Duda to build unique websites. It is a place to discover secrets to help your website perform better and meet your marketing goals.

Live Chat Support

live chat bot of Duda customer support

The live chat channel is open to you 24/7. You can connect to the live chat by clicking on the “Help” button on the support page.

However, a bot will be your first contact point, and you will be redirected to a team member if the bot isn’t providing satisfactory responses to your question. Sometimes, you may have to wait in line for a while.

It took about 10 minutes of waiting for me to get a response from an expert when I tried this feature. However, from experience, I understand that Mondays are pretty busy for tech support teams.

Email Support

On the other hand, email support requires patience. If you want an urgent resolution, use the live chat support. Otherwise, you might have to wait for a really long time to get a response from the Duda team. In my experience, I had to hold on for up to 5 hours before getting an email response.

The interesting thing is that you are prompted to choose the priority of your complaint. This is basically the impact that the said complaint will have on your business.

I recommend selecting “Urgent” or “High” when prompted for the priority of your complaint. This may quicken their response speed.

Phone Support

The phone support option is available for users that are subscribed to the Team and Agency Plans. However, it has to be a scheduled call. So, you need to select a date and time you want to connect with a team member to discuss your issues.

Scheduling a phone call takes less than 2 minutes. Once done, you have a date with the Duda team.

24/7 Help & Support
24/7 Help & Support
Enjoy 24/7 support via email, chat & more.
Phone Support
Phone Support
Schedule a phone session with an expert.
Live Online Chat
Live Online Chat
Connect with a real human in minutes.
Email
Email
There is an option for all users to email the support team.
Video Tutorials
Video Tutorials
Short videos and webinars from Duda University.
FAQ
FAQ
The FAQ covers basic and advanced software-related issues.
Blog
Blog
Blog available on the website.
Features & Functionality
Design

Duda is one of the most straightforward website editors to drive a successful business online. This website builder boasts an easy-to-use website editor. And this gives it a competitive advantage against competitors. Below are some of the exciting features of Duda Website Builder.

Duda Experts

Duda experts - hire an expert from the marketplace

Duda Experts is a support platform where users can directly employ the service of a Duda developer or an agency offering Duda development services. This helps you save time trying to figure out Duda on your own. Instead, you go to the marketplace and hire an expert for your needs within your budget.

SEO

Duda offers a remarkable SEO analysis feature, providing a comprehensive guide to help users set up their website for search engine indexing. This puts your website right under the nose of search engine algorithms. However, you may have to develop a good SEO strategy and follow through to beat other websites.

 

eCommerce Tools

Except for Shopify, which was built specifically with eCommerce in mind, Duda has exceptional eCommerce functionalities incorporated into its website builder. However, these functionalities are provided as add-ons to the regular website package offered by Duda. With these add-ons, you can add over 100 products and receive payment through 30 payment gateways.

Mobile Responsiveness

As a way to offer perks of its simplistic web design software, Duda has a separate device view builder. Users can design websites to fit into desktops of different screen sizes as well as mobile devices of various screen sizes, including tablets/iPads, and smartphones. This allows you to build sites that are accessible and engaging to all internet users regardless of the device that is being used.

Personalization Tools

Duda Personalization Tool is a handy tool to enhance the user experience on your website. You can use Duda’s dynamic content to create multiple pages for your website. Then, the personalization tool can be structured to deliver these contents based on the specific identifiable and non-identifiable personal information collected from the user (like location, device type, digital footprints, first names, etc).

Duda personalization tools for building your website to your needs

Features
  • 100+ Templates
  • Add HTML Code
  • Blog Templates
  • Portfolio
  • Drag & Drop Editor
  • Multi-lingual Website
  • Fully Customized
  • Mobile-friendly
Marketing
Features
  • SEO Tools
  • Social Media Integration
  • Widgets + Apps
  • Newsletter Tool
  • Monetization
  • Visitor statistics
Hosting
Features
  • Multiple Sites
  • Free Custom Domain
  • Unlimited Space
  • Unmetered Bandwidth
Multimedia
Features
  • Free Stock Photos
  • Video Plug-Ins
  • Audio Plug-Ins
Good For
Features
  • Blogging
  • Online Stores
  • Automatic Website Building
Verdict

Using Duda to build and manage my website was a pretty good deal for me. I felt more in control, and my creative juice was at its peak flow, with the templates and intuitiveness of its website editor.

If you want to build a website as a start for your design journey, I’d recommend you sign into the 14-day free trial first to get a hang of things and ensure it’s a good fit for your needs. I’m pretty confident that it would be a good option. You can cancel at any time.

While the support options are limitless, I find the response time to be relatively slow, compared to industry standards. Nevertheless, with the features offered by Duda, as well as the performance of websites built on the platform, you might want to overlook the delay in communication from the support team.

All in all, though, it is a great product and the price is well worth it, albeit higher than more popular competitors.

Augustine Ojeh
Author: Augustine Ojeh
Augustine is a freelance writer with a focus on organizational productivity; diversity, equity & inclusion (DEI); marketing and sales; and startup ecosystems in developing economies. He plays 8-Ball Pool when stressed and Chess when anxious.
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