Fivestars Review 2025
Fivestars Merchant Services Plans & Pricing
Fivestars Comparison
Expert Review
Pros
Cons
Fivestars Merchant Services's Offerings
Fivestars offer some packages. The plans are customized based on the business type, size, location and requirements.
Customer Support
For 17 hours a day and seven days a week, you can always access the Fivestars customer support team via email support and live chat. With Fivestars’ online chat support, powered by Intercom.
Additional support includes:
Articles
There are detailed lists of helpful articles on the Fivestars support website.
Blog
Fivestars also publishes updates and informative blogs.
Features & Functionality
General Features
Fivestars is, by inception, a marketing platform tied to merchant services. Therefore, apart from the standard merchant service features, you also get an opportunity to enjoy the unparalleled marketing features of Fivestars. With Fivestars, every swipe, dip or tap not only gives you cash but also gives you a chance to create more repeat customers.
You can access Fivestars from the merchant service portal on Fivestars’ website. The platform can also be accessed via mobile phones on both Android and iOS. A key limitation, however, is that Fivestars only supports brick-and-mortar businesses, and is not yet available for online sellers.
Next-Day Deposits
Unlike some of the competitors that offer delayed deposits, Fivestars offer next-day deposits. This is an incredibly important feature because even the slightest delay in cash inflows can increase your overdraft or interest cost over a longer period. In addition, Fivestars supports all major credit cards and mobile wallets.
Excellent Customer Support
A quick comparison of different merchant service providers reveals that the majority of them do not offer live chat support. This is exactly where Fivestars stands out. You can not just call its staff, but can also avail of live chat support, seven days a week. The support is not only available during office hours, but extended from 6:00 am to 11:00 pm.
EMV and PCI-Compliant
We completely understand that your and your customer’s security is of paramount importance. This is exactly where Fivestars outperforms your local payment partners. The services offered by Fivestars are based on EMV technology and are PCI compliant.
Build Customer Database
While this is not a typical feature to include under merchant services, we believe it is critically important for all businesses. When you are availing of the payment processing services of Fivestars, you are also building a database of customers. This means you can use Fivestars’ solutions for acquiring, notifying and educating your customers. You can, in fact, use it to transform your customer relationship experience.
Hardware & Software
The software is compatible with all major operating systems, including Windows and Mac. Once the software is installed, you can access it using Fivestars’ website. In addition, the business has also developed a mobile app, which means you can access it on both Android and iOS.
Pricing Options Automations
Simplify billing with automated pricing features.
Sales Channels
Expand business reach with diverse sales channels.
Ease Of Use:
Fivestars incorporates a few simple steps to interact with customers with the help of the loyalty program. When signing up, you’ll only need to use your phone number or that of the client you’re registering into the system. If it’s impossible to gather the additional information from your client at a go, the system allows you to acquire that information some other time through text or email campaigns. You can also find your way through the program by reading the ready articles covering various processes and answering frequently asked questions.
Verdict:
Overall, Fivestars offers excellent payment processing features that work perfectly for small to mid-sized businesses. You can easily manage your customers when you build their database into the platform. With thousands of small businesses relying on Fivestars, and its highly secure payment features, you can only count it as one of the most reliable merchant service providers.
User Review
Write a Review- As an avid customer of multiple small businesses, I enjoy that I can easily receive rewards from a range of them on the same platform. As long as all my credit cards and information are linked to the same account, even if I use another card, I will still receive benefits.
- They sell you a marketing package for business matching (marketing to people on the app and nearby your business) when you sign up for the program. When people who use the app are nearby, specials can appear. You cannot turn on business matching unless you sign up at least 20 new fivestars members each week.
- Its main selling point is its simplicity in tracking rewards for both merchants and customers. This program eliminates the need for cards.
