About Fivestars

Category: Merchant Services
Fivestars is a renowned, US-based, merchant service provider that helps thousands of small and mid-sized businesses receive their electronic payments. It combines payment solutions with market-driven needs, which means your business can not only receive payments but can also attract and retain customers.

Company: Fivestars

Founded by Victor Ho and Matt Doka in 2011, the Fivestars solutions enable local businesses to create robust incentives that improve customer visits and boost their spending by about 10% every time they visit. Fivestars attractively combines marketing and competitive rates with excellent payment solutions as well as customer support to make it one of the most outstanding payment service providers.

In-Depth Analysis

0 Overall
Price 4.5
Ease Of Use 4.0
Features 4.0
Support 4.5

Pros

  • No hidden charges and only flat fees.
  • Competitive pricing offering great value for money
  • Friendly and reliable customer support
  • User-friendly and easy-to-navigate interface

Cons

  • Only offers a limited range of integrations
  • No option for online businesses

Fivestars Comparisons

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Plans & Pricing

Fivestars does not offer any standard plans or packages. Instead, the plans are customized based on the business type, size, location and requirements. The terminal price, which also includes the marketing features, starts at $20 per monthFivestars has a program that allows the merchant to pass 100% of the transaction cost to the customer and there are no hidden or variable charges. Fivestars does not offer any free trial or freemium service for now.

Terminal
$20
/mo
+0%+0c
Monthly plan
Ease of Use

Fivestars incorporates a few simple steps to interact with customers with the help of the loyalty program. When signing up, you’ll only need to use your phone number or that of the client you’re registering into the system. If it’s impossible to gather the additional information from your client at a go, the system allows you to acquire that information some other time through text or email campaigns. You can also find your way through the program by reading the ready articles covering various processes and answering frequently asked questions.

Customer Support

For 17 hours a day and seven days a week, you can always access the Fivestars customer support team via email support and live chat. With Fivestars’ online chat support, powered by Intercom.

Additional support includes:

Articles

There are detailed lists of helpful articles on the Fivestars support website.

Blog

Fivestars also publishes updates and informative blogs.

Phone Support
Phone Support
You can contact Fivestars any day of the week from 6 am-11 pm
Live Online Chat
Live Online Chat
There is a live chat
Email
Email
You can reach Fivestars via email
Features & Functionality
General Features

Fivestars is, by inception, a marketing platform tied to merchant services. Therefore, apart from the standard merchant service features, you also get an opportunity to enjoy the unparalleled marketing features of Fivestars. With Fivestars, every swipe, dip or tap not only gives you cash but also gives you a chance to create more repeat customers.

You can access Fivestars from the merchant service portal on Fivestars’ website. The platform can also be accessed via mobile phones on both Android and iOS. A key limitation, however, is that Fivestars only supports brick-and-mortar businesses, and is not yet available for online sellers.

Next-Day Deposits

Unlike some of the competitors that offer delayed deposits, Fivestars offer next-day deposits. This is an incredibly important feature because even the slightest delay in cash inflows can increase your overdraft or interest cost over a longer period. In addition, Fivestars supports all major credit cards and mobile wallets.

Excellent Customer Support

A quick comparison of different merchant service providers reveals that the majority of them do not offer live chat support. This is exactly where Fivestars stands out. You can not just call its staff, but can also avail of live chat support, seven days a week. The support is not only available during office hours, but extended from 6:00 am to 11:00 pm.

EMV and PCI-Compliant

We completely understand that your and your customer’s security is of paramount importance. This is exactly where Fivestars outperforms your local payment partners. The services offered by Fivestars are based on EMV technology and are PCI compliant.

Build Customer Database

While this is not a typical feature to include under merchant services, we believe it is critically important for all businesses. When you are availing of the payment processing services of Fivestars, you are also building a database of customers. This means you can use Fivestars’ solutions for acquiring, notifying and educating your customers. You can, in fact, use it to transform your customer relationship experience.

Features
  • ACH Payment Processing
  • Billing & Invoicing
  • Cryptocurrency Processing
  • Data Security
  • Debit/Credit Card Processing
  • Electronic Signature
  • In-Person Payments
  • Mobile Payments
  • Multiple Payment Gateways
  • Online payment processing
  • PCI Compliance
  • POS Integration
  • Payment Fraud Prevention
  • Payment Processing Services Integration
  • Recurring Billing
  • Reporting/Analytics
  • Mobile Credit card processing
  • Cash Transactions
  • Contactless NFC
  • Electronic Receipts
  • Mobile Card Reader
  • 3rd-Party Integrations
Hardware & Software

The software is compatible with all major operating systems, including Windows and Mac. Once the software is installed, you can access it using Fivestars’ website. In addition, the business has also developed a mobile app, which means you can access it on both Android and iOS.

Features
  • iOS
  • Android
  • Cloud-Based
  • On-place Installation
  • Windows
  • Mac
Pricing Options Automations
Features
  • Free Trial
  • Freemium
  • Monthly Subscription
  • Annual Subscription
  • One-Time License
Sales Channels
Features
  • Instore Sales
  • Online Sales
  • Mobile Sales
Verdict

Overall, Fivestars offers excellent payment processing features that work perfectly for small to mid-sized businesses. You can easily manage your customers when you build their database into the platform. With thousands of small businesses relying on Fivestars, and its highly secure payment features, you can only count it as one of the most reliable merchant service providers.

Murad Jaffery
Author: Murad Jaffery
Murad Jaffery is a chartered accountant specializing in the field of accounting and finance. He has been writing on these areas for nearly a decade, and is also an accounting tutor. He holds master’s degrees in accountancy and English literature. Murad enjoys traveling and reading.

Fivestars User Reviews

B
Belle W
02-10 employees
Used for: 6-12 months
23 Sep - 2021

We recommend Fivestars

The rewards program is simple and convenient to use for both consumers and merchants.

Pros

Its main selling point is its simplicity in tracking rewards for both merchants and customers. This program eliminates the need for cards.

H
Hannah W
No employees
Used for: Less than 6 months
23 Sep - 2021

Great idea but needs improvement

Using Fivestars is simple and easy, it is a great way to reward current customers. You can customize the rewards you give to current clients very easily. Also, sending text messages to your current customers is a nice feature.

Cons

They sell you a marketing package for business matching (marketing to people on the app and nearby your business) when you sign up for the program. When people who use the app are nearby, specials can appear. You cannot turn on business matching unless you sign up at least 20 new fivestars members each week.

B
Britney M
No employees
Used for: Less than 6 months
23 Sep - 2021

Love my rewards, love fivestars

I no longer need to bring my rewards cards every time I purchase something since Fivestars handles this for me. Most of the time, I forget to bring or lose my physical reward cards.

Pros

As an avid customer of multiple small businesses, I enjoy that I can easily receive rewards from a range of them on the same platform. As long as all my credit cards and information are linked to the same account, even if I use another card, I will still receive benefits.