About Freshservice

Category: Inventory Management
Freshservice Inventory Management is a business operation solutions provider. The inventory management software offers several comprehensive features specifically crafted to optimize business operations from small to large-scale operations.

Company: Freshworks

Freshworks, founded in 2010, offers affordable, quick-to-implement, end-user-friendly software-as-a-service. With Freshworks, you get a platform that works for everyone, from IT to customer service, sales to marketing. More than 50,000 companies use Freshworks’ SaaS to enable a better customer experience and employee experience. The company features a suite of products focused on business communications. Some popular offers by the organization include Freshdesk, Freshchat, and Freshteam.

In-Depth Analysis

0 Overall
Price 3.0
Ease Of Use 4.0
Features 4.0
Support 4.0

Pros

  • Brilliant analytics tools
  • Great support for businesses of all sizes
  • Multiple advanced inventory tools
  • Smart automations

Cons

  • Costly subscription plans
  • No API integration

Freshservice Comparisons

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Plans & Pricing

Fresh Service offers four different plans with multiple features for each. Instead of being fixed, the plans range according to the target number of customers. On the Fresh Service website, the price is automatically calculated when you enter the number of customers. Thus, you are sure to get maximum value, instead of having to pay for excess customers you simply don’t have yet.

There is also a 21-day free trial period where you can try out all the primary features without having to provide your credit card details.

Just as well, you have special add-on packages that help to increase the functionality of Freshservice.

Add-ons:

Orchestration transaction pack: This add-on costs $250 dollars, and allows  1000 transactions per pack. It can be used alongside all of the regular plans.

Assets Pack: This pack costs $75 per month for 500 assets. You can also get unlimited assets for $1500 monthly. It is available for growth, enterprise, and pro plans.

Project Management: Costing $15 per user, per month, enables you to invite members of your team in project collaborations. With this, the users can access the project management module on Freshservice. It is available for enterprise and pro plans.

Virtual Agent Suggestion Pack: This add-on is available on the enterprise plan, and allows 500 suggestions per pack. It costs $250 per month.

SaaS Management: This add-on is available on the pro and enterprise plans, and costs $1 per month, per employee.

Starter
$19
/mo
Free Trial
Growth
$49
/mo
Free Trial
Pro
$89
/mo
Free Trial
Enterprise
$109
/mo
Free Trial

Starter

The first plan is for getting started. It comes with incident management, knowledge base, a self-service portal, SLA management, workflow automation, orchestration, access controls starter, analytics starter, multiple portal languages, custom SSL, marketplace apps, mobile apps, and 1000 orchestration transactions. This plan is billed monthly at $19 annually and $29 monthly.

Growth

This plan is suited to grow businesses across their LOBs. Suited to mid-large sized organized, it comes with service catalog, asset management, purchase order management, employee onboarding, portal customization, MSP Mode, multiple SLAs, business rules, approval workflows, business hours, 2000 orchestration transactions. This plan is billed monthly at $49 annually and $59 monthly.

Pro

This plan ITCM, projects and ITOM. It comes with several management features such as problem management, change management, release management, SaaS management, software license management, contract management, alert management, analytics pro, access control pro, team dashboard, IP range restrictions, and 5000 orchestration transactions.

This plan is billed monthly at $89 annually and $109 monthly.

Enterprise

This plan is for large-scale businesses, specifically for service management. It comes integrated with Freddy Virtual Management on MS Teams and Slack, with 2000 suggestions per month, per account. In addition, it comes with Sandbox, Audit logs and 20,000 orchestrations per month, per account.

This plan is billed monthly at $109 annually and $129 monthly.

Ease of Use

Using the Fresh Service Inventory Management Dashboard is pretty easy. For starters, you can subscribe to the 21-day free trial without financial commitment. In addition, the analytics tool is quite easy to use (single view) and has everything you require. The dashboard is quite comprehensive and possesses all of the features you need to optimize your business.

Customer Support

Freshservice boasts a great customer service system that is devoted to helping businesses grow by adapting to all forms of logistical, technical, and inventory obstacles. They also have a knowledge base, and a special blog post section with interesting content on billing systems, customer reach, and business reporting.

24/7 Help & Support
24/7 Help & Support
There is 24/7 support available to all users.
Phone Support
Phone Support
Phone support available to all users, regardless of package.
Live Online Chat
Live Online Chat
There is a live chat
Email
Email
Email support is available at support@freshservice.com
Video Tutorials
Video Tutorials
There are a number of videos available on YouTube.
FAQ
FAQ
The FAQ covers basic and advanced software-related issues.
Blog
Blog
Blog available on the website.
Features & Functionality
General Features

Customer Support

There is the top-quality customer support that comes with the subscription plan, charged with catering to all of the technical needs of users. The response is swift, and problem resolution is sure.

Intuitive Predictive Insights

The AI will help you to predict tasks and projects that are to be completed ahead of schedule, or that are overdue. This way, you can make operational predictions to boost business efficiency.

Centralized Dashboard

With one subscription plan, there is no need for any server, ongoing maintenance, or software update. Everything is done on the dashboard, which is a self-sufficient console of its own.

Project Analytics

With Freshservice’s built-in analytics tool, you have data-driven intelligence at all times. This way, you have accurate business analytics at all times, which will help you to make the right decisions for your business every time.

Freshservice helps you to track your inventory, with special features allowing you to filter all products by the manufacturer. In addition, you can view deployed and failed items, as well as other categories of items.

Just as well, the project management tools will help you to gain insight into your IT initiative. You can also give your  ServiceDesk team a comprehensive lowdown of when and how you want to execute your projects, by extending your PPM.

The Freshservice Inventory Management Software can be accessed from the dashboard on the website after you successfully buy a subscription plan directly equivalent to your business size. You can access it by using browsers such as Chrome, Safari, Opera, Firefox, and Edge.

Features
  • Accounting Integration
  • Activity Dashboard
  • Alerts/Notifications
  • API
  • Auditing
  • Barcode Recognition
  • Barcode/Ticket Scanning
  • Billing & Invoicing
  • Cloud Infrastructure
  • Control Software
  • Cost Tracking
  • Customer Database
  • Data Synchronization
  • Forecasting
  • Kitting
  • Machine Learning & AI
  • Mobile-device access
  • Multi-Channel Management
  • Optimization
  • Purchase Order Management
  • Replenishment
  • Returns Handling
  • Search/Filter
  • Tracking
Advanced Inventory Features
Features
  • eCommerce Management
  • Invoice Management
  • Manufacturing Inventory Management Software
  • Multi-Currency
  • Multi-Location
  • Order Tracking
  • Product Identification
  • Purchasing & Receiving
  • Real-time Updates
  • Reorder Management
  • Status Tracking
  • Stock Management
  • Supplier Management
  • Vendor Managed Inventory
Reporting/Analytics
Features
  • Customizable Reports
  • Real Time Analytics
  • Real Time Reporting
  • Real-Time Data
  • Sales Reports
Integrations & Add-ons

There are integrations with Slack, MS Teams, Zoom, GSuite, Rescue, FreshBooks Cloud Accounting, JIRA, Harvest, Dropbox, SCCM, Bomgar, Amazon Web Services, Pager Duty, CloudWatch, and Quickbooks. In addition, there is API integration capability for conversions, ticketing, locations, products and more.

Features
  • Accounting Integration
  • Advertising credits
  • Mailing lists
  • Point of Sale (POS)
  • Search engine submission
  • Third Party Integrations
Verdict

With Freshservice, you get much more than billing and inventory management. You also get valuable insights. To this effect, their concise financial reporting tool will help to provide your business with expert analysis and key information at a glance. With Freshservice, your business data is basically at your fingertips. Just as well, the advanced ticketing system will help you to take problem resolution to a whole new level. You can easily assign new tickets to customer accounts and link call logs to the tickets. This will optimize escalation processes, and subsequently, problem resolution. Project Analytics is the special tool that has been embedded in their cloud-based software that is fast, flexible, and accurate. In addition, Freshservice has a self-service portal that allows users to raise tickets for subsequent escalation for speedy problem resolution

Maxmillian Agbakwuru
Author: Maxmillian Agbakwuru
Maxmilian Agbakwuru is a content and creative writer, with over 2 years of working experience. His niche spans across different industries, with over 200 jobs done within this time. As a writer, Max puts his client's satisfaction as no 1 priority, with a 5 star on almost all jobs, 83% clients that want to rehire and 42% of long-term clients. In his spare time, Max likes spending time in the gym and meeting new people.
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