HubSpot’s customer support is outstanding. The entire team at HubSpot has gone overboard to ensure that their customers have a smooth experience while using the CMS Hub.
From registration to setup through publishing your website, HubSpot supports users with practical guides and illustrative tutorials.
Aside from the user guides, HubSpot has a series of international phone numbers that you can dial from any country and you will receive real-time phone support from experts.
Also, as you’ve probably already noticed in the pricing benefits, there is active one-on-one technical support available to every user via email and live chat. But that’s not all.
HubSpot has a humongous learning repository called the HubSpot Academy. This academy is filled with well-curated courses and career-pushing curriculums designed to help users gain technical knowledge about every Hubspot product including the website builder.
In all facet, Hubspot support efforts is a standard for other companies in the industry to pursue as they offer all known type of customer support, each with a truly personal touch and pleasant experience for the user. At least, I did have a good experience exploring the support options available.
Hubspot has several support options and trying them out in real-time, here’s an account of my experience.
HubSpot is indeed a force to reckon with in the marketing industry. The way it incorporated education-based marking into its FAQ section makes it not only a source of vital information about the CMS Hub but also an incentivizing piece of creativity that encourages you to try the product out. Most importantly, also, the questions featured in the FAQ section are really vital questions that eliminate the need for users to scour several web pages in search of information.
A repository like the HubSpot Academy is hard to come by. It boasts a myriad of courses, certifications, and tutorials that are designed to guide anybody from a novice user to a pro-Hubspot developer.
So, if you want more than just solving immediate CMS Hub related challenges to becoming a pro in anything Hubspot, then the Academy is where you would likely spend most of your time on. A well-designed curriculum is included to guide you from the very first stages of your experience to the deepest levels of the CMS Hub.
The HubSpot Blog is another interactive tool that the company uses to provide customers with the latest marketing insights, business practices, and advancements in the content management space. This Blog also features how-to guides that help ease users’ journeys through their online business expeditions.
CMS Hub Community
HubSpot created a community where expert developers, experienced website administrators, and amateurs can meet and share solutions to various technical problems that they may be facing. All you have to do is type up a question or problem on the community forum and an experienced member or certified expert will respond to you promptly.
You can even use the search function to find whether another user has encountered the same problem as you. If they have, there are very high chances that they’ve raised it in the forum and a solution has been proffered.
If your challenge with the HubSpot website builder is unique in some way, the community of users is always available to assist. Looking through the issues raised in the forum, it takes less than one hour (on average) for an expert or experienced contributor to offer a viable solution to the questions asked.
Hubspot offers active phone support for users that have generic questions to ask. Its phone support service is designed to cater to an international clientele base. It has 41 dedicated phone lines covering 40 different countries around the world. Most of these numbers are toll-free but if your country isn’t included, you might have to bear call expenses at international call tariff rates.
Using the Free or Starter Plan of the CMS Hub restricts you from receiving technical support over any of these phone services. Getting across to an expert over the phone, however, was a very frictionless experience.
Like many other live chat features, the HubSpot live chat begins with a smart bot that provides canned responses to regularly asked questions. After tinkering around with the feature for a while, it would connect you to a team member almost immediately.
It took about 3 minutes for a team member to get to me. However, when I tried contacting them on a weekend, the response time was considerably longer and, in some cases, I was asked to leave a contact email for them to get back to me at a more convenient time.
If you are using a paid CMS Hub plan, Hubspot allows you to access the email support service. Using the free version of the product was a seamless experience but reaching the support team via email required me to upgrade to a paid plan.
After I sent an email to the support team, my message was acknowledged almost immediately. Then, I received a truly comprehensive response to my questions in less than 30 minutes. It takes a little longer than that in the weekends, however.
HubSpot Solutions Partners
If you’ve known HubSpot long enough, you’ll probably agree that it’s successfully built an ecosystem of professional services and career paths. When you quickly google the term “HubSpot certified developer”, you will find lots of individual experts and team offering professional technical services to HubSpot-powered business.
HubSpot made it easy to find these expert teams by creating its Solutions Partners program. This program presents certified and vetted developers that you can work with to solve various technical problems that you might be facing on the CMS Hub or other HubSpot products.
Some of these Solutions Partners can even help you build your website from scratch and, of course, manage them on an ongoing basis. Hiring any of these Partners is a straightforward process. You just click on any of the partners on the Solutions Directory, review their profile, and click the “Contact Business” button to see the partner’s official website.
However, before choosing to contact a partner, you should consider the convenience of working with a partner. If you’re starting out on a lean budget, it might not be a great idea to incur the additional expenses of hiring a partner.