Intermedia Unite delivers all of the basic and advanced telephony functionalities that you would come to expect from an advanced IP PBX such as call waiting, call transfer, caller ID, call hold, call pickup and others. More advanced and specialized features include intercom, paging, music on hold, auto attendant, call recording and voicemail transcription.
However, what sets it apart are features such as file sharing and backup with 10 GB of cloud-based space, videoconferencing, audioconferencing, and screen sharing for up to 200 participants with unlimited recording time as well as meeting transcriptions and meeting insights delivering an evaluation of your online collaboration.
This makes Intermedia one of the few truly one-stop shops for business communications.
Specific features that stand out include:
- Call Analytics – A system that allows you to easily visualize the performance of specific teams within your organization, such as sales and support agents. Based on these analytics, specific actions can be taken to optimize employee efficiency and improve customer engagement.
- Virtual Voicemail – Traditional voicemail is out the window. Virtual voicemail delivers messages to you however you want including via email, SMS, or right on your mobile app. Voicemails can be transcribed so you can receive them as text messages as well!
- File backup and collaboration – This is just one more example of how Intermedia has been able to stand out among its peers. File collaboration and backup is a service required by virtually all businesses, yet it is rarely bundled with voice and communication services. Intermedia completes the communication applications offerings by including this vital service.
Intermedia Unite delivers integration with some of the most popular business productivity applications on the market. These include Sugar CRM, Zoho CRM, Zendesk, Salesforce, Service Now, NetSuite, and MS dynamics.
In addition, Intermedia Unite integrates seamlessly into the Intermedia Contact Center product, allowing individual extensions to act as contact center agents.
Finally, Intermedia Unite delivers fully integrated options for adding our award-winning, cloud-based unified communications solutions to Microsoft Teams. Businesses can choose between integrating Unite within the Teams application and using a Teams-specific version of Unite to work side-by-side with your Teams implementation to enhance business communications.