About Quickbooks
Expert Review
Pros
Cons
Plans And Pricing:
QuickBooks Payroll is available in 3 pricing tiers as a standalone product, but you have to do some deeper searching on the site to find the packages that aren’t bundled with their other services.
There is an option for a 30-day free trial, however, the following monthly prices double when the trial ends.
Customer Support
QuickBooks Support staff Monday – Friday, 5 AM to 6 PM PT.
Chatbot
The QuickBooks website has an onscreen icon that resembles a chatbot but serves as a portal to schedule a call or redirect to the support page. It accepts limited information for a return call. Once inside the account, I was able to get a live agent on the chat.
Live Phone Conversation
I requested a callback and received one within 3 minutes, and my conversation with QuickBooks sales was pleasant and informative.
Online Resources
QuickBooks has extensive online learning resources including a Community Forum, tutorials, certification courses, and literature. There are also webinars and options to work with certified QuickBooks users.
QuickBooks also has a dedicated YouTube Channel.
Overall Experience
My overall experience with their support was very positive. As with most payroll platforms, options are limited until the user completes the account setup process.
Features & Functionality
Payroll Features
QuickBooks’ payroll is an add-on but is packed with features to include same-day direct deposit, employee self-service, tax compliance, time and attendance tracking, and benefits deductions.
Multiple Interface Options
The QuickBooks mobile app is intuitive and allows complete control across all devices which connect to a user’s Online Account. There is also a QuickBooks Desktop version available for those wanting to keep their payroll on a local server.
Learn Payroll
No matter what stage of business a user is at, QuickBooks has a collection of articles, videos, and tools to help you hire employees and learn payroll fast.
Features & Live Chat
Click the video to see a quick tour of payroll features and a live agent chat:
Automation Features
HR Features
QuickBooks’ HR features include health benefits, 401(k) plan, workers’ comp resources, labor law posters, hiring & management tools, and an employee toolkit. There is also an HR starter kit for employers that help address key setup functions.
Tax Features
Integrations
Ease Of Use:
The QuickBooks site is user-friendly and easy to navigate. Because the platform is so feature-rich, it takes some searching to find the standalone Payroll option.
Setup
To utilize Payroll, the user must create a QuickBooks account and have the following information on hand:
●Business Tax ID/EIN – This will be verified by QuickBooks
●Business Banking Information – This will be verified by QuickBooks
●Business Mailing Address
To run Payroll, employee/contractor address, SSN, and banking information is also needed. *Only address and SSN are needed if payment will be via paper check. The entire sign-up process takes less than 15 minutes.
Run Payroll
In this video, we take a look at the employer dashboard and run payroll:
Verdict:
QuickBooks Payroll is cloud-based and ideal for small to medium-sized businesses. The mobile app, allows users to manage their payroll on the go, and users can also integrate QuickBooks Payroll with other QuickBooks products. As part of the QuickBooks family, QuickBooks payroll has extensive learning and customer support resources to include experts and certifications. If you’re looking for a payroll solution that can help you save time and reduce errors, QuickBooks Payroll is an excellent choice.
Click the video to see my closing thoughts:
User Review
Write a Review- - Quickbooks mobile app could be better
- This might not be the right solution for larger companies
- I like that there is an app so we can access our account even when we are working on the road. It is a very user friendly program
- Sometimes takes a while to get a representative on the phone.
- No negative comments
