About eReceptionist

Category: VoIP
eReceptionist is a powerful business communication solution that offers reliable connectivity from anywhere and at any time. This phone system is perfect for both individuals and businesses that want to answer and manage their calls professionally.

Company: Ziff Davis, Inc.

Ziff Davis Inc. is a vertically focused digital media and internet company whose portfolio includes leading brands in technology, entertainment, shopping, health, cybersecurity, and martech.

In-Depth Analysis

0 Overall
Price 4.5
Ease Of Use 4.5
Features 4.0
Support 4.0

Pros

  • VIP support team to setup greetings and extensions
  • Special VoIP features like VoIP whisper and call conferencing
  • Voicemail transcription
  • Call scheduling

Cons

  • Pinpointing bugs when a user attempts to choose the right extension

eReceptionist Comparisons

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Plans & Pricing

eReceptionist offers four price plans for customers. These packages are termed “Pay As You Go,” “Startup,” “Startup+,” and “Scaleup.”

Pay As You Go
£7.50
/mo
1 user
Startup
£14.95
/mo
2 users, 30-day money-back guarantee
Startup+
£19.95
/mo
4 users, 30-day money-back guarantee
Scaleup
£29.95
/mo
6 users, 30-day money-back guarantee

Pay As You Go

This plan starts at £7.50 and is available for one user. Unlike the other three plans, Pay as you Go doesn’t offer a 30-day money-back guarantee.

Startup

You need to pay £14.95 for the Startup price plan. Two users can be entertained with this package. They can avail 350 landline or mobile minutes per month. You will also have a 30-day money-back guarantee.

Startup+

Startup+ plan starts at £19.95 with a 30-day money-back guarantee. This price plan supports 4 users with 750 landline or mobile minutes per month. Startup+ is also the most popular price plan.

Scaleup

Scaleup price plan starts at £29.95 with a 30-day money-back guarantee. This price plan supports up to 6 users with 1600 landline or mobile users per month. Scaleup package also supports free analytical reporting.

Ease of Use

eReceptionist can be deployed instantly without the need for any contracts. You can immediately receive all of your business phone calls, answer and route them to any location, either landline or mobile. eReceptionist video conferencing is easy to use that allows users to work remotely and will help them improve both internal and external communication. Moreover, call management is also easy with eReceptionist. If you are not available to answer the call, an eReceptionist bespoke virtual office management system can be utilized to answer and direct all your crucial phone calls.

Customer Support

eReceptionist offers customer support on office timing, which is Monday-Friday 8 am-5 pm. You can contact them via a phone number: 0800 066 9939.
The company is very cautious about the security of users’ accounts. They do not accept emails that include all account-level queries. Rather, the support team must speak to the account holder to verify details and fulfill the customer’s request.

Phone Support
Phone Support
Customer support on office timing, which is Monday-Friday 8am-5pm
Email
Email
sales@eReceptionist.co.uk or support@eReceptionist.co.uk
FAQ
FAQ
The FAQ covers basic and advanced software-related issues.
Features & Functionality
General Features

Effectively survive and thrive in the telecommunication industry using one of the best UK’s VoIP phone systems – the eReceptionist. This business phone system offers interactive and amazing features at convenient prices. The following sections elaborate on some essential features.

Voicemail Transcription

When you are busy with other business activities, it may not be possible to take every call. Dialing in to hear a voicemail is also time-consuming and tedious. eReceptionist phone system will transcribe your voicemail for you and then send it on. After that, you will be able to know straight away if you need to make that phone call. The company provides you with 20 voicemails to text transcriptions for free. However, if you need more, you can buy a package that best suits you.

In some circumstances, you may not be able to listen to your voicemail. For example, you are currently in a poor signal area. If this is the case, eReceptionist allows you to read messages online through email.

Studio Recorded Greeting

With this feature, your caller can receive a bespoke professional welcome with awesome greetings. Below is the list of four popular types of greetings:

  • Phone system greetings
  • Welcome greetings
  • After hour greetings
  • Voicemail greetings

Phone system greeting gives a few options to the caller so that he or she can better direct his or her call. A welcome greeting simply leaves a welcome message that is played before connecting the caller. Usually, the welcome greeting is used to thank the caller for his calling.

Call Scheduler

The call scheduler feature allows you to divert calls in accordance with your business schedule. It is not always possible to be available to answer calls every time. You may be busy in meetings, traveling, praying, eating, or so forth. But you don’t want to miss the most important calls even if you are busy with other business activities. This is the reason the eReceptionist’s call scheduler comes into place to help business owners and clients. With this feature, divert your business incoming calls to another phone (e.g., landline or mobile) for the set duration of the meeting.

Call Reporting

Optimize your business with simple, graphical call reports. This feature allows you to analyze the volumes of your calls. Moreover, you can know the average call duration, the calls per number, and the location of every call. Set custom periods for reports and you will receive them via email periodically.

The call reporting feature is included in the highest price plan. However, for the lowest price plan, you can buy this feature as an additional add-on for £2 per month. The following screenshot shows the time distribution of call reporting.

Business Phone Numbers

eReceptionist support various business phone numbers that include:

  • Virtual phone numbers
  • Local telephone numbers
  • London numbers: 0207
  • Telephone numbers: 0333
  • Freephone numbers: 0800
  • Numbers: 0844
  • International numbers
Features
  • Salesforce integration
  • Google integration
  • Office365 integration
  • Zendesk integration
  • Online Backup and Storage
  • Virtual phone numbers
  • International Telephone
  • Android APP Support
  • IOS App Support
  • Operator Services
  • Internet fax
  • Worldwide Service
Devices
Features
  • Use via computer
  • Use via cellphones
  • Use via phones
  • Use via mobile app
Calling
Features
  • Call holding
  • Call forwarding
  • Call Logs
  • Call Transfer
  • Call waiting
  • 3-Way-Calling
  • Call Blocking
  • Call 911
  • Call Queuing (ACD)
  • Caller ID
Advanced Calling
Features
  • SMS Messaging
  • Music on hold
  • Voicemail to email transcriptions
  • Follow me
  • Call Conferencing
  • Dial-by-name directory
  • Do Not Disturb (DND)
  • Push to Talk
  • Multiple Devices on One Extension
  • Mobile app calling
  • Virtual Receptionist
  • Multi-Line Hunt Groups
Verdict

eReceptionist is a unique and most advanced communication system that is appropriate for home office workers, mobile professionals, small businesses, and independent entrepreneurs. The company offers a phone system and phone number. You can choose from a freephone number, non-geographical UK numbers, 0844, 0333, or more than 200 geographical area codes, including London, England, Ireland, and Dublin. eReceptionist call forwarding is a cost-effective phone service whereby you can forward calls to the office phone, home phone, voicemail, or a mobile number. You can also divert calls by assigning extensions on up to 3 numbers. The also offers various other premium features that include 24/7 call answering, a welcome menu, professionally recorded greetings, voicemail to email transcription, and more.

Fakhar Imam
Author: Fakhar Imam
Fakhar Imam is a Cybersecurity and Academic Writer with a higher education degree in the Master of Sciences in Information Technology (MSc-IT). He is also experienced with writing VPN reviews, blogs, and articles. Moreover, he has written dissertations, whitepapers, e-books, and a lot more about cybersecurity and IT. Fakhar believes in providing a masterpiece of work on time.

eReceptionist User Reviews

A
Adam R
11-50 employees
Used for: 6-12 months
06 Dec - 2021

Fantastic customer service

So pleased with their customer service. Had a small issue and it was solved in under 3 minutes.

A
Abigail M
51-200 employees
Used for: 1-2 years
06 Dec - 2021

Great experience and easy to use

I'm very impressed with the VoIP software. Not only was customer service easy to get hold of and extremely helpful, it's uncomplicated and allows you to make outgoing calls easily.

H
Harry T
51-200 employees
Used for: 2+ years
06 Dec - 2021

Used eReceptionist for over 10 years

Excellent product and customer service. I would never consider switching from them.