Call Forwarding and Distribution
Call forwarding is, undoubtedly, an amazing feature that redirects an incoming call to another destination if the primary recipient is not available.
In the working environment, every business call should be answered. Call forwarding beef up productivity by getting more calls answered. If you are on vacation, out of the office, or traveling, this feature allows you to forward calls on an alternate number.
JustCall also enables you to distribute calls across your team either in a sequence or all at the same time. Moreover, you can update your call distribution rules just using one click. The following screenshot shows the graphical representation of the call forwarding feature.
Voicemail by email
Are you worried about the missed calls? JustCall call enable clients and customers to leave a message on Voicemail. You will receive this message through email. Doing so allows you to easily manage all of your calls, even the unanswered ones.
Voicemails enhance your teams’ response and improve communications. Voicemail comprises a voice message usually in a .wav file or .mp3 format. You will receive a notification as soon as the voicemail reaches your inbox.
Voicemail decreases response time, calls back with context, increases efficiency, organizes your records, and keeps your team looped in.
Conference calling is an interactive feature that allows you to engage four or more people simultaneously. All participants are connected through a bridge number that connects them to a virtual room. People can join this room from everywhere across the globe. The organizer of conference calls can also talk with participants individually or one by one. Employees can use conferencing calling to connect with one another. In addition, your company can use this feature to establish connectivity with external parties, such as its business partners and customers.
Call Center Analytics
Call center analytics features help you to collect and analyze customer data to reveal valuable insights with regard to the performance of your company. For example, you will be able to know about revenue, customer satisfaction, customer effort score, customer retention, and performance about Service Level Agreement (SLA).
With JustCall’s Call Center Analytics, you will be able to track live call activity, call analytics, team analytics, or number analytics at a centralized location. Look at the following screenshot to view the graphical representation of Call Center Analytics.
Call Monitoring and Whispering
Call monitoring is also a powerful feature that allows you to listen to live calls in real-time. You can speak to your agent during a call or jump into the ongoing call between your agent and your consumer.
Call whispering enables you to directly speak to your agent over the call without letting the customer know.