About monday.com

Category: ITSM
monday.com is a work management platform that simplifies and automates tasks within a business. The platform is equipped with efficient IT Service Management (ITSM) features that make it easy to create and manage tasks, as well as get information crucial for decision making.

Company: monday.com

monday.com is a cloud-based platform that allows users to create their own applications and work management software. In July 2019, the company raised $150 million, valuing the product at $1.9 billion. The company went public in June 2021 and is based in Tel Aviv, Israel.

In-Depth Analysis

0 Overall
Price 4.0
Ease Of Use 5.0
Features 3.0
Support 4.0

Pros

  • Modern, easy-to-use UI
  • Highly customizable
  • Lots of templates
  • Advanced analytics & reporting tools

Cons

  • Unnecessarily confusing pricing and plans
  • Limited ITSM features
  • Most features are only available on higher plans

monday.com Comparisons

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Plans & Pricing

Monday.com offers several pricing plans, starting with a free one. The plan is intended for individuals who would like to keep track of their work, and it offers up to 3 boards, unlimited documents, 200+ templates, and over 20 column types. However, it’s limited to only two team members.

Besides the free plan, Monday.com also offers a 14-day pro trial. This trial lets you explore the platform’s premium features and choose between any of the four paid plans.

Basic - From:
$24
/mo
14-day FREE trial, 30-day prorated refund on yearly or two-yearly plans
Standard - From:
$30
/mo
14-day FREE trial, 30-day prorated refund on yearly or two-yearly plans
Pro - From:
$48
/mo
14-day FREE trial, 30-day prorated refund on yearly or two-yearly plans
Enterprise - From:
$100
/mo
30-day prorated refund on yearly or two-yearly plans

Basic

Monday’s Basic plan offers consolidation without any major features or integrations. Users get unlimited free viewers, unlimited items, 5 GB file storage, prioritized customer support, 1-week activity tracking, and the ability to create a dashboard based on 1 board.

The plan costs $24/mo for 3 seats billed annually, but the number of seats can be increased at $8/mo per seat.

However, it’s important to note that Monday.com provides a pre-set number of seats, i.e., 3, 5, 10, etc., so you may end up paying for more seats than you need. There’s also an option to pay monthly.

Standard

The Standard plan allows you to both collaborate and optimize your team processes. On top of the Basic plan features, it offers Timeline & Gantt views, Calendar view, Guest access, Automations (250 actions per month), Integrations (250 actions per month), and a dashboard that combines up to 5 boards. The storage is capped at 50 GB, and activities are tracked for 6 months.

The Standard plan costs $30/mo billed annually, with a seat going for $10/mo.

Pro

The Pro plan allows you to streamline and run your teams’ complex workflows. The plan offers the Standard plan’s features plus Private boards and docs, Chart view, Time tracking, Formula column, Dependency Column Automations (25,000 actions per month), Integrations (25,000 actions per month), and up to 10 boards in a single dashboard. The storage is capped at 100 GB, and activities are tracked for up to 1 year.

The Pro plan starts at $48/mo billed annually, with a seat going for $16/mo.

Enterprise

Monday’s Enterprise plan is meant for organizations seeking enterprise-grade features. The plan offers Enterprise-scale automations & integrations, Enterprise-grade security & governance, Advanced reporting & analytics, Multi-level permissions, Tailored onboarding, and Premium support. It allows the creation of a dashboard that combines up to 50 boards, and it comes with 1000 GB storage and activity tracking of up to 5 years.

The cost of the Enterprise plan is only provided after contacting the team and telling them about your business, but it generally starts at $100/mo.

Ease of Use

Monday.com is intended to make your work and IT management easy. The platform lives up to that, from the setting up process to the actual use of the software.
When you are getting started, Monday will guide you through a wizard that asks for information such as your team size, number of employees, the primary area of management, etc.
From there, you’ll be taken through adding team members and various items. You can then navigate through the platform using the menu on the left side. The main items are Home page, Inbox, My Work, Favorites, Apps, Invite Members, Search, Help, and Work Management.
Monday.com doesn’t really have a learning curve as you can easily create tasks, add columns, create and customize your dashboards, etc. In case you need some help, you can refer to the website’s help center for guides and video tutorials or even contact the support team.

ease of use getting started monday ITSM

Customer Support

Monday.com offers customer support through various channels.
Ticketing
The company offers 24/7 support through their ticketing platform. You can contact them by filling out a ticket form, and you will get a response via email. When testing the service, I received a reply after 1 hour and 44 minutes.
Knowledge Base
Monday.com provides a rich knowledge base where users can get help without contacting the support team. This website section is populated with articles that help you explore Monday.com features, from getting started and onboarding to the mobile app and best practices.
The section is then complemented with video tutorials, FAQs, and a Community Forum.

24/7 Help & Support
24/7 Help & Support
There is 24/7 support available to all users.
Email
Email
There is an option for all users to email the support team.
Video Tutorials
Video Tutorials
There are a number of videos available on YouTube.
FAQ
FAQ
The FAQ covers basic and advanced software-related issues.
Blog
Blog
Blog available on the website.
Features & Functionality
General Features

Automations

Monday.com lets you avoid repetitive work by automating several processes and tasks.

Automations monday ITSM

These include status updates, email notifications, dependencies, due date alerts, assigning tasks, time tracking, progress updates, and automated workflows. This means that you will stay up to date with all important tasks and processes, save time, and enhance efficiency.

Customizable Templates

Monday.com is pretty much made up of templates. The platform provides loads of fully customizable templates that make establishing processes and setting up boards super easy and fast. Some templates you can take advantage of include help desk tickets, team tasks, project portfolio tracking, contact management, campaign planning, customer onboarding, event planning, PMO project planning, and product roadmaps.

Integrations

You can seamlessly integrate all your favorite business tools into Monday.com to consolidate all your team’s work in one place. Some of the most popular integrations are:

  • Microsoft Teams
  • Zoom
  • Slack
  • Zapier
  • Salesforce
  • Zendesk
Features
  • Asset Discovery and Management
  • Configuration Management
  • Incident and Problem Management
  • Self-Service Support Desk
  • Knowledge Management
  • Request Management
  • Metrics & Analytics
  • BI & Reporting
  • Multi-Cloud Support
  • Automated Workflows
  • DevOps Integration
  • Dashboards and Reports
  • Multi-Lingual
  • Native Mobile App
  • Single System of Record
  • Virtual Agent
Incident Management
Features
  • Major Incident Management
  • Single-Pane Agent View
  • AI-Powered Insight
  • Omni-Channel Notifications
  • Visual Task Boards
  • Guided Setup
Problem Management
Features
  • Contextual Knowledge
  • Automated Notifications
  • Remediation Plans
  • Real-Time Analytics
Change Management
Features
  • Multimodal Change
  • Change Success Score
  • Change Approval Policies
  • Risk Intelligence
  • Built-In Risk Assessment and Calculation
Request Management
Features
  • Chatbot-Embedded Portals
  • Service Catalog Builder
  • Embedded Experiences
  • Graphical Workflow
  • Two-Way Notifications
  • Quick & Easy Approvals
Reporting

Monday.com does a great job at providing analytics and reports by giving you pretty much everything you need to visualize projects.

Analytics & Reports monday ITSM

Some of the tools you can use are Kanban, Gantt charts, timeline, map, and calendar views. These give you a bird’s view at a glance, information that can be used to track projects, minimize time wastage, and make decisions. On top of these, the platform allows you to create a custom dashboard comprising several boards, which can help track progress, timelines, and budgets.

Analytics & Reports workspace monday ITSM

Features
  • Report Designer
  • Report Administration
  • Natural Language Query
  • Dashboards
Verdict

Monday.com is a great and easy-to-use IT service management platform that lets users automate IT tasks and get comprehensive reports in a user-friendly manner. The platform provides lots of features that your team will actually use, and it goes beyond IT Service Management to support other departments such as Sales, Marketing, Operations, Projects, and HR. Monday.com is very easy to use, and you can evaluate whether it fits your team by taking advantage of their 14-day free trial.

Joel Timothy
Author: Joel Timothy
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