About NinjaOne

Category: ITSM
Using NinjaOne, IT groups can simplify the way they work together. NinjaOne enables MSPs and IT departments to automate, manage, and remediate all their endpoint management obligations within one fast, modern, intuitive platform.

Company: NinjaOne

NinjaOne is a private enterprise that has been in the industry for 9 years. The organization presently specializes in the Computer Software, IT Services, Enterprise Software, and SaaS areas.

The role of the Co-Founder & CEO is occupied by Salvatore Sferlazza. Its headquarters is located at San Francisco, California, USA. The number of personnel ranges from 100 to 250. The annual revenue of NinjaOne varies between 25M and 100M. Total investment of the company – $36M.

In-Depth Analysis

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0 Ease Of Use
0 Features
0 Help And Support

Pros

  • Light weight and provides easy control and management.
  • Ease in creating a policy for a particular customer.
  • Easily integrate third party tools.
  • Provided detailed information of every device whether hardware or software.

Cons

  • Many functionalities, it gets confusing to use at times.
  • No in-built distribution method.
  • Backup functionality still a bit outdated.
Plans & Pricing

Currently, NinjaOne doesn’t offer a free plan. But, they do offer free trials and other subscriptions start at $3/month. Which is quite good. This is because you only pay per the device or devices you intend to use for that month and in the long run.

Ease of Use
    Get deep insights into all your workstations, laptops, servers, and network devices and get alerts on impending issues, including:

  • Hardware, software, and other device details.
  • System performance.
  • Network performance.
  • Windows services and events.
    Quickly and easily remediate IT issues in the background or work with the end-user to remotely address challenges with tools including:

  • On-demand, scheduled, and automated patch management.
  • On-demand, scheduled, and automated script deployment.
  • Fully interactive and responsive remote command-line interface and task manager.
  • Integrated remote control.
  • Managed antivirus.
  • Mobile access to insights and remediation tools.
    Better manage IT services with:

  • In-depth reporting on IT assets, remediation audits, and both hardware and software inventories.
  • Role- and organization-based user administration.
  • An administrative credential store so business users don’t need access to admin privileges.
Customer Support

NinjaOne provides effective and professional online support, email support and phone calls.
● Personal experience with the NinjaOne support group
Firstly, I’d like to say that this is by far the best ITSM tool I and my team have used. The platform was easy to use, has a modern look and could easily integrate the products we use.
It has aided us in monitoring all our IT assets and network efficiently. We could easily track what was happening behind the scenes. As an MSP, it has enabled us to fully manage all our client’s patching and asset management needs.
Then, the service support was just superb, it was on another level. I’m talking about instant responses, and accurate solutions to any issues we raised. The support team was always on hand to take care of all our issues and it seemed as though we were working directly in the NinjaOne company.
It was truly awesome.
● Their additional customer resources include:
-Documentation: customers are able to access a wide range of documents that aid in familiarising you with the software.
-Webinars: the support team host webinars as a means of helping users gat acquainted with the software functionalities.
-Videos: you can also find loads of helpful videos on their platform.
-Live online: the support team is always live on social to respond to any issue and tackle it immediately.

24/7 Help & Support
24/7 Help & Support
There is 24/7 support available to all users.
Phone Support
Phone Support
Yes, very responsive
Live Online Chat
Live Online Chat
There is a live chat
Email
Email
There is an option for all users to email the support team.
Video Tutorials
Video Tutorials
There are a number of videos available on YouTube.
FAQ
FAQ
Yes, with adequate information
Blog
Blog
Blog available on the website.
Features & Functionality
General Features
Features
  • Asset Discovery and Management
  • Configuration Management
  • Incident and Problem Management
  • Self-Service Support Desk
  • Knowledge Management
  • Request Management
  • Metrics & Analytics
  • BI & Reporting
  • Multi-Cloud Support
  • Automated Workflows
  • DevOps Integration
  • Dashboards and Reports
  • Multi-Lingual
  • Native Mobile App
  • Single System of Record
  • Virtual Agent
Incident Management
Features
  • Major Incident Management
  • Single-Pane Agent View
  • AI-Powered Insight
  • Omni-Channel Notifications
  • Visual Task Boards
  • Guided Setup
Problem Management
Features
  • Contextual Knowledge
  • Automated Notifications
  • Remediation Plans
  • Real-Time Analytics
Change Management
Features
  • Multimodal Change
  • Change Success Score
  • Change Approval Policies
  • Risk Intelligence
  • Built-In Risk Assessment and Calculation
Request Management
Features
  • Chatbot-Embedded Portals
  • Service Catalog Builder
  • Embedded Experiences
  • Graphical Workflow
  • Two-Way Notifications
  • Quick & Easy Approvals
Reporting
Features
  • Report Designer
  • Report Administration
  • Natural Language Query
  • Dashboards
Verdict

NinjaOne has been great since my team started using it and I would recommend it for any ITSM team. It allows easy management of products and services and offers efficient features.

Walter Washington
Author: Walter Washington
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