NinjaRMM Review Summary 2023

About NinjaRMM

Category: Remote Desktop

Using NinjaRMM, you can effectively deliver centralized IT services across your organization using a single tool. More than 5,000 customers around the world trust this product. Provide exceptional IT services with NinjaRMM's world-class integration into a single pane of glass.

Company: NinjaOne

NinjaOne is a private enterprise that has been in the industry for 9 years. The organization presently specializes in Computer Software, IT Services, Enterprise Software, and SaaS areas. The role of the Co-Founder & CEO is occupied by Salvatore Sferlazza. Its headquarters is located in San Francisco, California, USA. The number of personnel ranges from 100 to 250. The annual revenue of NinjaOne varies between 25M and 100M. Total investment of the company - $36M.

NinjaRMM

Custom

FREE trial

In-Depth Analysis

Overall

Price 4.0

Ease Of Use 4.0

Features 4.0

Support 4.5

Pros

Flexible per-device pricing
No maintenance fees
Free onboarding and training

Cons

Frequent false alerts

NinjaRMM Comparisons

Plans & Pricing

Unlike many other remote desktop software solutions, Ninja RMM allows you to pay per device. To this end, you need to get a personalized quote from Ninja and try its software for free. There are no open or fixed price plans for this product. The company also offers a free trial with full access to all features. More importantly, you don’t need a credit card to get your free trial.

NinjaRMM

Custom

FREE trial

Ease of Use

Ninja RMM is easy to use and offers an excellent interface that is very clear and concise for every user to use. You can onboard technicians and get them billing customers faster with a UI that is easy to learn and navigate. The documentation of this product is comprehensive, easy to follow, and accurate. The NinjaRMMcan easily and quickly be deployed without any delay. It provides you with good information with regard to the computer specification.

Customer Support

When it comes to customer support, a recent survey conducted by MSP Reddit placed NinjaRMM at the top of the list. Not only that, the company provides free and unlimited customer support. That is the reason they are ranked number one in customer support in accordance with an independent, third-party survey of more than 380 MSPs. The company claims that its support team is an extension of its customers. They believe in transformational, not transactional interactions. Ninja RMM helps you grow your business by providing you with marketing materials and valuable technical advice. The company offers a 24/7 live chat. Moreover, phone and email support are also available. You will be able to learn interesting facts through the blog section. The FAQ support will help you to troubleshoot any issues and know the answers to the questions in your mind.

24/7 Help & Support

There is 24/7 support available to all users.

Phone Support

Phone support available to all users, regardless of package.

Live Online Chat

There is a live chat

There is an option for all users to email the support team.

FAQ

The FAQ covers basic and advanced software-related issues.

Features & Functionality

General Features

Robust Security

Ninja ensures the security of its clients by protecting all remote sessions with 256-bit encryption and TLS. The product provides you with granular control over which organizations, end-users, and technicians have access to the remote control. The product also owns the license of Bitdefender and Webroot to allow you to schedule scans, run security audits, and remediate threats all within the single-pane dashboard (see the screenshot below).

Single Pane of Glass

With a Single Pane of Glass, you can access both Mac and Windows endpoints. There is no need to remember additional logins or learn new tools to manage all of your endpoints.

Single Click Control

A single click control allows you to take a control of attended or unattended endpoints with a single click.

Granular permissions and action logs

Open access to all endpoints can be vulnerable and invite threat actors to compromise systems and networks. Fortunately, with granular permissions and action logs, only the permitted users with correct permissions are allowed to access their assigned endpoint systems.

IT Automation

Ninja RMM allows you to automate repeatable, manual tasks and remediate issues with powerful scripting and automation capabilities. Ninja supports five scripting languages that include VBScript, ShellScript, JavaScript, Batch, and PowerShell.

Advanced Reporting

NinjaRMM powerful reporting features help you to track software and hardware assets, ensure IT compliance, and to illustrate the value of managed services that are being offered (see the screenshot below).

Features

Analytics/Reporting
Device Enrollment
Device Management
File Sharing
Image Editor
Remote Wipe

Screen Capture
Screen Record
Scrolling Capture
Text Extraction
Video Capture

Administration

Integration

Ninja RMM integrates with other remote desktop software tools, including the TeamViewer, RDP, and the Splashtop.

Features

Diagnostics
File Sharing
Integrations
Remote Printing
Remote Reboot

Session Recording
Session Transfer
Unattended Access
Usage Information

Platform

Features

Applications Management
Cross-Platform Access

Mobile Device Access
Remote Device Control

Communication

Features

Screen Annotations
Text Chat

Video Conference Call
VoIP

Software Types

Features

Browser Application
Cloud-Based

Desktop Application
Mobile

Verdict

Ninja RMM is a remote desktop and ITSM solution for small and midsize organizations in IT, manufacturing, healthcare, education, and even more. The product offers good features that include remote control, network monitoring, task automation, company branding, integration, patch management, background management, single pane of glass, single-click control, robust security, integration; granular permissions and action logs. Furthermore, NinjaRMM provides you with exceptional customer support, ease of use, and reasonable pricing. Therefore, NinjaRMM should be your best bet, especially if you are MSP and looking for a cost-effective remote desktop solution.

Author: Fakhar Imam

Fakhar Imam is a Cybersecurity and Academic Writer with a higher education degree in the Master of Sciences in Information Technology (MSc-IT). He is also experienced with writing VPN reviews, blogs, and articles. Moreover, he has written dissertations, whitepapers, e-books, and a lot more about cybersecurity and IT. Fakhar believes in providing a masterpiece of work on time.