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About Onpay

Category: Payroll Services
OnPay is a user-friendly payroll and HR platform designed to help businesses of all sizes manage their payroll, taxes, benefits, and other HR tasks in one place. The platform is cloud-based and offers real-time payroll processing, automatic tax filing, and direct deposit, saving businesses time and reducing the risk of errors. It also offers deep integrations with 3rd party software.
Company:Onpay

Onpay Comparison

ull-Service Payroll
$40
/mo
+$6/mo/employee
open-button

Expert Review

0.0
Price
4.5
Ease Of Use
5.0
Features
4.5
Support
5.0

Pros

v-pro
Free Migration & Setup
v-pro
Straightforward Pricing
v-pro
Exceptional customer support
v-pro
Deep integrations with multiple software

Cons

x-con
Limited international support

Plans And Pricing:

OnPay’s pricing plans are as straightforward as they come with $40/mo and $6 per person across the board. They even have a convenient fee calculator on their website:

OnPay Pricing

Customer Support

OnPay offers customer support via phone and email from: 9 AM – 8 PM ET, Monday – Friday.

Email Support

I sent a question to their support staff via email and received a reply within 8 hours. The representative answered my question directly with helpful information.

OnPay Email Support

Live Phone Conversation

OnPay is known for its excellent customer service, and my brief phone conversation was pleasant, with no upsell attempts.

Online Resources

The website has a searchable Help Center that’s divided into categories and features an interactive map of the US for quick access to tax information.

OnPay also has a dedicated YouTube Channel.

Overall Experience

My overall experience with their support options was very positive. The staff was helpful, answered all questions directly, and offered to guide me through the setup process.

Features & Functionality

Payroll Features

OnPay offers single sign-on, an accountant dashboard, and 6 levels of permissions to keep data secure. You can also design custom payroll reports.

v-pro
401k Tracking
v-pro
FMLA Tracking
v-pro
Generation of pay stubs and reports
v-pro
Multi-Country
v-pro
Multi-State
v-pro
API / Integration Capabilities
x-con
Mobile App For Employees

Automation Features

Some of OnPay’s automations include automated onboarding flows, E-signing, Online I-9 & W-4 forms, state new hire reporting, and custom personnel checklists.

v-pro
Calculate and pay employee salaries
v-pro
Compliance with state and federal tax laws
v-pro
Direct Deposit for Employee Paychecks
v-pro
Tracking of employee hours and overtime
v-pro
Update real-time employee information

HR Features

For HR, OnPay offers document storage + personnel files, direct messaging, compliance audits, and an HR resource library.

v-pro
Employee Attendance Tracking
v-pro
Employee self-service update anytime
v-pro
Vacation/Sick Leave Tracking
v-pro
Benefits Management
v-pro
Employee profile management
v-pro
Organizational Chart

Tax Features

v-pro
Automatic Tax Payment
v-pro
Form 1099-MISC
v-pro
Form 1095-B
v-pro
Form 1094-B
v-pro
Form 1095-C
v-pro
Form 1094-C
v-pro
Form 940 (Annual federal taxes)
v-pro
Form 941 (Quarterly federal taxes)
v-pro
Form 944 (Annual federal taxes)
v-pro
Form 945 (Non-Payroll Payments-e.g. Pension & Annuities)
v-pro
Form W-2 ( Tax filing included)
v-pro
Form W-3
v-pro
Form W-4
v-pro
Tax Compliance

Integrations

OnPay connects more functionally than most platforms with popular 3rd party apps, including QuickBooks Online, QuickBooks Desktop, Xero, QuickBooks Time (formerly TSheets), Deputy, When I Work, Mineral (formerly Think HR), and PosterElite.

v-pro
Time and Attendance Tracking
v-pro
HR & Benefits Systems
v-pro
Accounting Software
v-pro
Direct Deposit
v-pro
Tax filing and compliance

Ease Of Use:

The OnPay initial sign-up was quick and easy. The user dashboard is clear and customizable, and the functions are easy to locate and use.

Setup of the Payroll Software

Click the video to see the full sign-up process and the information you’ll need to create an account:

Run Payroll

In this video, we take a look at the employer dashboard and run payroll:

Uniqueness:

OnPay’s deep integrations offer more comprehensive connections to 3rd part apps than most other payroll platforms.

Verdict:

OnPay is ideal for businesses that want to streamline their payroll and HR processes but don’t have the resources to manage these tasks in-house. Its pricing is straightforward at $40 per month & $6 per employee, and offers free setup and data migration to help you get running quickly. It also has award-winning customer service and is great for both simple and complex payroll needs with its deep integrations.

Click the video to see my closing thoughts:

User Review

0.0
5
4 Users
(4)
4
3 Users
(3)
3
1 Users
(1)
2
0 Users
(0)
1
0 Users
(0)
Write a review
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iconWrite a Review
8 Reviews
11-50 employees
Used for: 1-2 years
30 Mar - 2021
OnPay saves time and money
It is easy to enter weekly employee times and OnPay takes care of the rest which is exactly what we need to get things done!
Dislike:
  • Customer support could be improved
11-50 employees
Used for: 6-12 months
11 Mar - 2021
Great Payroll Company
Super easy and fast to set up my company, the website is extremely user friendly and the service is impeccable
Like:
  • -Super fast and easy to run payroll
  • -Attentive staff to request and questions.
11-50 employees
Used for: Less than 6 months
19 Feb - 2021
Okay solution
simplicity of onboarding a client (or simply adding a business to Onpay). It takes a minimal amount of information and effort compared to other payroll software I've used
Dislike:
  • -some browser issues when onboarding client employees
11-50 employees
Used for: 6-12 months
17 Feb - 2021
Affordable Payroll & All-in-one
Onpay has good customer service. Their rates are very attractive, probably the best rates I have seen so far. All in all we are very pleased with the service
Dislike:
  • Nothing to dislike so far
11-50 employees
Used for: Less than 6 months
02 Feb - 2021
Great price easy to use
I have been using OnPay since December and have had no issues thus far. Great price compared to bigger payroll companies.Easiest interface
1-10 employees
Used for: 6-12 months
28 Jan - 2021
#1 Payroll System available!
From the beginning the whole team has been extremely helpful. We are happy we started to use Onpay. Best experience thus far
Like:
  • -Ease of use
  • -Price point
  • -Assistance from customer support
1-10 employees
Used for: 6-12 months
22 Jan - 2021
OnPay is Awesome
OnPay and their platform is outstanding. The Quickbooks integration is super beneficial for us. Tax filing, benefits administration, all in one place and accessible at all times
Like:
  • - Customer service is impressive.
11-50 employees
Used for: 2+ years
05 Jan - 2021
Onpay is the way!
Onpay has been our got to for payroll for the past 2 years and we are so happy with their services. From their friendly customer support to the actual interface- we are very happy we made the switch
Like:
  • -Great user interface
  • -Customer Support
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