About Onpay
Expert Review
Pros




Cons

Plans And Pricing:
OnPay’s pricing plans are as straightforward as they come with $40/mo and $6 per person across the board. They even have a convenient fee calculator on their website:
Customer Support
OnPay offers customer support via phone and email from: 9 AM – 8 PM ET, Monday – Friday.
Email Support
I sent a question to their support staff via email and received a reply within 8 hours. The representative answered my question directly with helpful information.
Live Phone Conversation
OnPay is known for its excellent customer service, and my brief phone conversation was pleasant, with no upsell attempts.
Online Resources
The website has a searchable Help Center that’s divided into categories and features an interactive map of the US for quick access to tax information.
OnPay also has a dedicated YouTube Channel.
Overall Experience
My overall experience with their support options was very positive. The staff was helpful, answered all questions directly, and offered to guide me through the setup process.
Features & Functionality
Payroll Features
OnPay offers single sign-on, an accountant dashboard, and 6 levels of permissions to keep data secure. You can also design custom payroll reports.







Automation Features
Some of OnPay’s automations include automated onboarding flows, E-signing, Online I-9 & W-4 forms, state new hire reporting, and custom personnel checklists.





HR Features
For HR, OnPay offers document storage + personnel files, direct messaging, compliance audits, and an HR resource library.






Tax Features














Integrations
OnPay connects more functionally than most platforms with popular 3rd party apps, including QuickBooks Online, QuickBooks Desktop, Xero, QuickBooks Time (formerly TSheets), Deputy, When I Work, Mineral (formerly Think HR), and PosterElite.





Ease Of Use:
The OnPay initial sign-up was quick and easy. The user dashboard is clear and customizable, and the functions are easy to locate and use.
Setup of the Payroll Software
Click the video to see the full sign-up process and the information you’ll need to create an account:
Run Payroll
In this video, we take a look at the employer dashboard and run payroll:
Uniqueness:
OnPay’s deep integrations offer more comprehensive connections to 3rd part apps than most other payroll platforms.
Verdict:
OnPay is ideal for businesses that want to streamline their payroll and HR processes but don’t have the resources to manage these tasks in-house. Its pricing is straightforward at $40 per month & $6 per employee, and offers free setup and data migration to help you get running quickly. It also has award-winning customer service and is great for both simple and complex payroll needs with its deep integrations.
Click the video to see my closing thoughts:
User Review

- Customer support could be improved
- -Super fast and easy to run payroll
- -Attentive staff to request and questions.
- -some browser issues when onboarding client employees
- Nothing to dislike so far
- -Ease of use
- -Price point
- -Assistance from customer support
- - Customer service is impressive.
- -Great user interface
- -Customer Support