NetSuite ERP Review For 2025

Category: ERP
NetSuite ERP is a cloud-based enterprise resource planning solution tailored for medium-sized businesses aiming to streamline operations and drive growth. It offers a comprehensive suite of integrated applications, including financial management, customer relationship management (CRM), e-commerce, and inventory control. With its scalable cloud architecture, NetSuite ensures accessibility and adaptability, allowing businesses to manage core processes efficiently. In this review, I'll explore how NetSuite ERP's features and performance can benefit your organization, along with insights into its customer service and pricing structure.

NetSuite ERP Plans & Pricing

Starter Edition
Customized
/mo
Free trial period
open-button
Financials First
Customized
/mo
Free trial period
open-button
Wholesale Distribution
Customized
/mo
Free trial period
open-button
Manufacturing
Customized
/mo
Free trial period
open-button

NetSuite Comparison

Expert Review

4.2
Price
4.0
Ease Of Use
4.5
Features
4.5
Support
4.0
Performance
4.0

Pros

v-pro
All-in-one solution for various business needs.
v-pro
Grows with your business.
v-pro
Instant access to up-to-date information.
v-pro
Highly customizable to fit specific business processes.

Cons

x-con
Can be expensive for small businesses.
x-con
May require IT support for setup and maintenance.

NetSuite ERP's Offerings

NetSuite offers a variety of packages to cater to different business needs. While specific pricing details are generally customized based on the user’s requirements, here are the typical plans available:

Customer Support

NetSuite offers extensive support to its users, ensuring that any issues are quickly resolved. Users have access to 24/7 help and support, with direct phone support for immediate assistance and real-time live chat support. For non-urgent queries, responsive email support is available. Additionally, NetSuite provides comprehensive video tutorials on various features, a detailed FAQ section on its website, an active user community forum for peer support and advice, and a regularly updated blog with tips, news, and best practices.

Netsuite - help center

Features & Functionality

General Features

NetSuite ERP stands out due to its extensive range of features designed to enhance business efficiency and visibility, making it a comprehensive solution for businesses of all sizes.

Financial Management

  1. General Ledger

    NetSuite’s comprehensive general ledger offers real-time visibility into financial data, enabling businesses to track and manage their finances accurately. This feature supports multi-currency transactions and consolidations, making it ideal for businesses with global operations.

  2. Accounts Receivable/Payable

    The accounts receivable and payable modules streamline the management of receivables and payables. Automation of invoicing, payment processing, and collections helps reduce manual errors and improve cash flow management.

  3. Financial Reporting

    NetSuite’s customizable reports and dashboards provide deep insights into financial performance. Businesses can generate tailored financial statements, track key performance indicators (KPIs), and analyze trends to make informed decisions.

CRM

  1. Customer Relationship Management

    NetSuite’s CRM tools manage customer interactions, sales, and marketing activities. It provides a unified view of customer data, helping businesses improve customer relationships and drive sales growth.

  2. Sales Force Automation

    The sales force automation feature automates sales processes, enhancing productivity and efficiency. This includes lead management, opportunity tracking, and sales forecasting, ensuring that sales teams can focus on closing deals.

  3. Customer Service Management

    Enhancing customer support and satisfaction, NetSuite’s customer service management tools help track customer issues, manage service cases, and ensure timely resolutions, improving overall customer experience.

    Netsuite - top customers

  4. Inventory Control

    NetSuite offers real-time tracking of inventory levels, helping businesses maintain optimal stock levels and reduce carrying costs. This feature ensures accurate inventory counts and visibility across multiple locations.

  5. Order Management

    The order management module automates order processing and fulfillment. This streamlines the order-to-cash cycle, reduces processing time, and ensures that orders are fulfilled accurately and promptly.

  6. Warehouse Management

    Optimizing warehouse operations and logistics, NetSuite’s warehouse management tools enhance inventory accuracy, improve warehouse efficiency, and streamline picking, packing, and shipping processes.

E-commerce

  1. E-commerce Integration

    NetSuite seamlessly integrates with various e-commerce platforms, providing a unified solution for managing online and offline sales channels. This integration helps businesses synchronize inventory, orders, and customer data across all channels.

  2. Online Storefronts

    NetSuite provides tools for creating and managing online stores. Businesses can design attractive storefronts, manage product catalogs, and offer a seamless shopping experience to customers.

  3. Payment Processing

    Secure and efficient payment processing is facilitated through NetSuite’s integration with various payment gateways. This ensures that transactions are processed quickly and securely, enhancing customer trust and satisfaction.

Human Capital Management

  1. Payroll Processing

    NetSuite automates payroll and compliance tasks, ensuring that employees are paid accurately and on time. This feature also helps businesses stay compliant with local labor laws and regulations.

  2. Time and Attendance

    The time and attendance tracking feature accurately records employee working hours. This data can be used for payroll processing, labor cost analysis, and ensuring compliance with labor regulations.

  3. Employee Self-Service

    NetSuite provides an employee self-service portal where employees can access their information, submit leave requests, and view payroll details. This empowers employees and reduces the administrative workload for HR departments.

Project Management

  1. Project Accounting

    NetSuite’s project accounting tools track project costs and profitability in real-time. This helps businesses monitor project budgets, manage expenses, and ensure that projects remain profitable.

  2. Resource Management

    Optimizing resource allocation and utilization, NetSuite’s resource management features help businesses assign the right resources to the right projects. This ensures efficient use of resources and improves project outcomes.

  3. Time Tracking

    Detailed tracking of time spent on projects is facilitated by NetSuite’s time tracking feature. This ensures accurate billing, improves project cost management, and helps track project progress.

NetSuite ERP’s wide array of features makes it a versatile and powerful tool for enhancing business operations across various functions. Whether it’s financial management, customer relationship management, inventory management, e-commerce, human capital management, or project management, NetSuite provides the tools needed to improve efficiency, visibility, and overall business performance.

Netsuite - KPIs

v-pro
General Ledger
x-con
Bookkeeping
v-pro
Manages Accounts Payable/Receivable
v-pro
Income & Expenses Tracking/Management
x-con
Account Reconciliations
v-pro
Financial Reporting
v-pro
Receipt Scanning
v-pro
Invoicing

Track Expenses

Monitor and manage business expenses effortlessly.

v-pro
Record Expenses
v-pro
Record Mileage
v-pro
Generate Invoices
x-con
Recurring Expenses

Tax Preparation

Simplify tax compliance and reporting.

x-con
Tax Compliance
v-pro
Manage Tax Calculations/Reporting
x-con
Accountant-Prep Friendly

Time-Saving Automations

Automate key processes for improved efficiency.

v-pro
Automation of Invoices/Notifications
x-con
Suggests Transaction Matches
v-pro
Purchase Order Automation

Add-Ons

Enhance ERP capabilities with additional modules.

v-pro
Payment Processing
v-pro
Payroll Processing
x-con
Project Management
v-pro
Time Tracking
x-con
Third-Party Integrations

Supported Devices

Access ERP tools across a range of devices.

v-pro
Windows
x-con
Android
v-pro
Linux
x-con
iPhone/iPad
v-pro
Mac
x-con
Web-Based

Ease Of Use:

NetSuite ERP is designed to be user-friendly but may require some initial setup and training.

  • Setup: This can be complex and might need IT support for initial configuration.
  • Interface: Intuitive interface with customizable dashboards.
  • Dashboards: Provide real-time data and are customizable to user preferences.
  • Learning Curve: Moderate learning curve; users benefit from the comprehensive training program.
  • Training: Includes extensive training programs and resources for smooth onboarding.

 

Uniqueness:

Access

NetSuite is accessible via the cloud, offering web and mobile app options. It is compatible with all major web browsers, ensuring flexibility and ease of access.

Add-Ons & Integrations

NetSuite ERP provides various add-ons and integrations to enhance its functionality.

Add-Ons

  • Payment Processing: Supports various payment gateways for seamless transactions.
  • Payroll Processing: Integrated payroll solutions for efficient employee management.
  • Project Management: Advanced project management tools for detailed tracking and reporting.

Netsuite - transactions

Integrations

  • CRM: Integrates with major CRM platforms like Salesforce.
  • Payment Gateways: Compatible with PayPal, Stripe, and other payment processors.
  • E-commerce: Works with platforms like Shopify, Magento, and WooCommerce.
  • Mobile Apps: Available on iOS and Android for on-the-go access.
  • Cloud Services: Integrates with Google Workspace, Microsoft Office 365, and other cloud services.

Verdict:

NetSuite ERP is a powerful, versatile solution ideal for medium-sized businesses seeking comprehensive and scalable ERP software. With its extensive features and robust support, it streamlines operations and enhances productivity. While it may be complex and costly for smaller businesses, its benefits for growing enterprises are undeniable.

Be the first to write a review
logoWrite a Review