Oracle NetSuite POS Review For 2025
Oracle NetSuite POS Plans & Pricing
Oracle NetSuite Comparison
Expert Review
Pros
Cons
Oracle NetSuite POS's Offerings
SuiteCommerce is not a product where you can view a set list of pricing tiers online. All pricing is bespoke and not made public. In order to obtain a quote you need to contact NetSuite’s sales department. In many cases, business choose to roll out SuiteCommerce as part of a broader Oracle NetSuite implementation.
It is possible to arrange a product tour for SuiteCommerce (or indeed any other part of NetSuite). Again, you need to arrange this with the sales team. You cannot simply download and install a demo. While this may seem like a disadvantage, it’s fairly standard practice for complex enterprise-level systems.
Customer Support
Oracle is a huge company with a huge support infrastructure. Whether you’re looking for self-service resources or advice from a “real person,” there are plenty of options.
It’s worth noting, however, that not every SuiteCommerce InStore customer gets access to the same support and service levels. The level of support you qualify for depends on the bespoke solution you choose, with different service levels available at different prices.
Features & Functionality
Best For
Tailored solutions for retail stores, coffee shops, nightclubs, quick service, bars, restaurants, and food trucks.
General Features
“Endless Aisle”
SuiteCommerce’s “endless aisle” approach is designed to maximize sales, and present staff with opportunities for cross-sells and up-sells. For example, visibility of online wish-lists help businesses to promote the right products when shoppers visit stores.
Cloud-Based Approach
All of the data for SuiteCommerce InStore is located on cloud servers. As well as negating the need to buy and maintain on-site server hardware, this also makes data accessible from any location.
The SuiteCommerce InStore app is intuitive and runs on tablet devices. This helps staff to interact with (and sell to) customers anywhere, not just at a fixed cash register location.
Multi Language, Multi Currency
SuiteCommerce InStore is a good fit for larger retail business, and Oracle recognizes that that – for many – means global. SuiteCommerce InStore supports both multiple languages and multiple currencies for retailers who do business across borders.
Advanced Inventory Management
Large retailers often have stock in many locations. SuiteCommerce makes it easy to maintain a bird’s-eye-view of that stock from everywhere. It’s straightforward to identify if there’s stock of a product at a nearby branch or warehouse, and to arrange to move items quickly into the hands of paying customers.
Detailed Customer Data
SuiteCommerce InStore has a “360 degree” approach to customer management. This centers on collecting lots of information about customer’s buying habits and preferences.
All of this information is placed – quite literally – in the hands of sales staff. They can see what customers take an interest in online, and what products they’ve previously purchased or returned.
Dashboard
Hardware & Software
SuiteCommerce InStore is primarily a software solution, but large retailers also need devices to support it. The system is specifically designed for touchscreens. The app runs on both iOS and Windows, so the recommended devices are Apple iPads or Microsoft Surface Pro tablets.
When it comes to cash drawers, barcode readers, receipt printers, and other supplementary devices, SuiteCommerce InStore supports a range of industry standard items. These include products from Star, Epson and Socket Mobile.
Pricing Options
Flexible pricing plans to meet different business needs.
Ease Of Use:
SuiteCommerce InStore isn’t an “off-the-shelf” product. Usually, you would use a consultant or specialist to help with the initial setup. This could be simple or very complex, dependent on how much custom functionality is required and how many other NetSuite modules are being set up.
Once configured, SuiteCommerce InStore is attractive and simple to use. The tablet interface presents information to staff in a clear and functional way.
Verdict:
If you run a large retail business, SuiteCommerce InStore is worth some detailed investigation. It’s not a cheap product, but it delivers the kind of functionality and quality you would expect from a tech giant like Oracle. The level of customer data it provides is particularly appealing.
If your retail business is smaller, it’s fair to say that you would be better to look for more of an “off-the-shelf” solution than something like SuiteCommerce.
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