Oracle NetSuite Review 2025

Design & Templates

NetSuite SuiteCommerce has multiple professional-looking templates that you can use to start building your storefront. NetSuite builds some themes, but many are provided by other organizations which gives you a wide variety of choices. There are multiple categories and you’re able to customize the CSS and HTML to tweak elements until you’re satisfied with the final result. Of course, all themes are mobile-optimized by default.

NetSuite is an integrated solution that helps you manage your entire operation from a single backend. It has built-in shipping integrations, subscription billing support, newsletter tools, email marketing management, and much more.

Marketing Tools

NetSuite has integrated multiple marketing tools such as SEO customization, email marketing, contact segmentation, marketing automation, deep tracking capabilities for accurate campaign assessment and attribution, social media promotion, and split testing messages.

Payment options

NetSuite integrates with some of the most popular payment options like Stripe and PayPal as well as newer options such as Amazon Pay and Apple pay. Altogether, there are over a dozen payment options for your customers to take advantage of.

Safety

All stores come with secure SSL certificates so your website will load over HTTPS and encrypt the data from your store and the visitor’s computer. Additionally, it’s PCI DSS compliant and has multiple layers of fraud detection and prevention built-in.

When customers add new cards, you don’t have access to the information and it’s encrypted at rest and transit. Even customer’s personal information is protected by SuiteCommerce so you can be at ease knowing you’re doing your part.

Product Listing and Inventory Management

SuiteCommerce provides the basic product listing features like images, product descriptions, and reviews. It also goes a step further by offering quick views, product comparisons, multiple product variations, and alternate images. Robust search and faceted navigation also work to make products easier to find.

It has robust inventory management that works to ensure you have enough products on hand without overstocking and tying down resources. It uses your historic data such as lead time, seasonal demand, current stock levels, etc. to create optimized reorder points. It also has multiple units of measure that integrate with the way your business works for better inventory management and cost.

The platform also has a well-developed CRM that provides insights into every touchpoint you’ve had with customers. You can see their orders, address, returns, when they’ve contacted support and via which channel, and much more. It gives you a comprehensive overview of how all your efforts are working together to acquire customers and promote loyalty. 

Upselling/cross-selling

After someone makes a purchase, they’ll be more receptive to a relevant offer from your brand. NetSuite makes it simple to create one-click upsells, cross-sells, and down-sells based on the rules you set. For example, you can present another product after purchase based on their browsing behavior, the most popular items, or even specific product categories.

Coupons and Discounts

The platform gives you a lot of control over-pricing. In addition to basic coupons which you can use as a promotional tool, you can present different prices for the same product, offer volume discounts, and even provide credit limits. Each customer can get a personalized experience based on what you’ve discussed previously. 

Checkout flow customization

Cart abandonment is a serious problem in eCommerce with some estimates putting it as high as 70%. Part of the challenge is the checkout flow. There may be hidden fees, forced account creation, etc. NetSuite gives you the tools to customize the flow with guest account registration, multipage or single page checkout, different pricing displays, and more.