About Rain

Category: POS
Rain is a cloud-based POS system that focuses on simple, straightforward features. Businesses can manage their inventory, handle sales, and set up integrated marketing campaigns.

Company: Rain

The Rain Point-of-Sale and Website system is designed for retailers. In Rain, you can update your POS, website, and mobile site all at the same time. Manage inventory, serialized sales, customer accounts, repair tracking, vendors, purchase orders, rewards, and gift cards with ease.

In-Depth Analysis

0 Overall
Price 4.0
Ease Of Use 4.0
Features 3.0
Support 3.0

Pros

  • Easily track repairs and servicing
  • Automated marketing tools
  • eCommerce website integration for managing inventory
  • Unlimited users

Cons

  • Windows compatibility (mostly)
  • Minimal supported add-ons and integrations
  • Non-intuitive user interface

Rain Comparisons

VS
VS
VS
Plans & Pricing

Although their website doesn’t offer any pricing information, it seems that Rain doesn’t charge any upfront fees. One source reports that Rain offers a monthly subscription model for $99 per month, per user (or terminal). It’s unclear whether Rain offers lower or higher-priced subscriptions and whether or not those come with additional features. Inquire with their sales team to get a quote and try the free demo.

POS Software
Rain is a multi-store POS solution. It allows an unlimited number of users as well as offers a variety of marketing tools. These are all included with the service, at no additional cost.

POS Hardware
If replacing your current POS, you may be able to use some of the existing hardware, however, you may be required to replace anything that’s incompatible with Rain. This could be an additional investment.

RainPOS
$99
/mo
per user or terminal
Ease of Use

This POS is easy to set up and use because it’s so simple. Many users report that it doesn’t have enough robust features or an intuitive eCommerce interface. There are still frequent errors in the dashboard when uploading and updating information. However, it is a very straightforward POS that could be appropriate for specialty stores that don’t need a complicated system.

Customer Support

The Rain POS support team offers assistance Monday to Friday, from 7:00 AM to 6:00 PM Mountain Time (MT). Users can reach out by phone or email for troubleshooting. There is also a large database of FAQs and a community forum so that users can resolve problems on their own.

Additional Customer Support:
Community Forum
Rain offers a community forum where users can post about their experience and get tips from other business owners

Blog
The Rain POS team has a blog with posts focused on helping niche business owners improve their businesses

Phone Support
Phone Support
Rain POS team offers phone support from customer service
Email
Email
Any user may reach out to the Rain team via email with questions
Video Tutorials
Video Tutorials
Rain POS offers a basic suite of video tutorials
FAQ
FAQ
There is an extensive, free, online database with answers to FAQs
Features & Functionality
Best For
Features
  • Retail Store
  • Coffee Shop
  • Nightclub
  • Quick Service
  • Bars
  • Restaurants
  • Food Truck
General Features
Unlimited Number of Users

It’s possible to add an unlimited number of users to the Rain POS. It doesn’t come with the initial package, it seems, but it’s good to know that the system supports this feature as an add-on.

Supports Text Message & Email Marketing

With the Rain POS, it’s easy to get to know customers on a deeper level. Owners can capture data with a CRM, and then communicate via text and email from within the system.

Secure Cloud Back-Ups

DSS and PCI security compliant, Rain POS knows how to handle data securely. This cloud-based POS backs up data so owners don’t have to worry about losing inventory or customer data.

Ability to Add Loyalty and Gift Cards

Specialty shops often have close relationships with their customers. That’s why the Rain POS offers loyalty and gift card add-ons. This system’s goal is to simplify life for business owners and connect them with customers.

Repair Tracking

Whether it’s SCUBA gear or a ukulele string replacement, Rain POS has an integrated service and repair tracking feature. From within the POS, staff can see where items are in the repair cycle.

Rain POS offers a variety of reporting options.

Features
  • Inventory Management
  • Loyalty Program
  • Mobile Compatibility
  • Online Ordering
  • Reporting
  • Split Checks
  • Manage Tips
  • Staff Scheduling
  • Offline Payments
  • Customer Profiles
  • Multidevice Payments
  • Gift Card Support
  • Accounting Integration
  • Tableside Ordering
  • Floor Plan Management
  • Customer-Facing Display
  • Self-Service Kiosk
Hardware & Software
Hardware Requirements

Rain POS is compatible with Windows devices. The website notes that Mac and Android devices may experience limited functionality. Users likely cannot use specialized devices with Rain. Existing routes and barcode scanners should work fine, as well as other generic receipt printers and card readers. Rain does not provide hardware but can recommend preferred products if necessary.

Integrations & Add-Ons

The Rain POS integrates with QuickBooks, social media, and websites. Keep in mind that Rain comes with its own eCommerce site for owners to customize. For instance, users can integrate Rain with Instagram for easy marketing. Rain can also integrate with a platform like Reverb for listing items.

Features
  • iOS
  • Android
  • Cloud-Based
  • On-place Installation
  • Windows
  • Mac
Pricing Options
Features
  • Free Trial
  • Freemium
  • Monthly Subscription
  • Annual Subscription
  • One-Time License
Verdict

Rain is a basic POS system that is good for specialty businesses. With integrated marketing capabilities, owners can stay connected with customers via social media, text, and email. Rain can handle repair and service tracking too, so that employees can access repair data right at the POS.

It’s not the most intuitive interface on the market and many users find that Rain’s eCommerce offering is messy and buggy. It’s also highly reliant on Windows operating systems. However, Rain is focused on helping niche business owners. As a result, it could be a better choice than other retail or restaurant POS systems, depending on the needs of the business.

David Tile
Author: David Tile

Rain User Reviews

D
Dina J
02-10 employees
Used for: 1-2 years
19 Mar - 2021

A great point of sale system

Overall, I've had a top notch experience with rain software. The product is very easy to use.

Pros

The data capture feature and automated elements such as email blasts is a plus.

Cons

Lacks the ability to set up different price levels internally

A
Abby L
02-10 employees
Used for: Less than 6 months
28 Feb - 2021

Best switch was to this POS

Great experience with Rain. The fact that I can integrate with Reverb as well as our website was what really appealed to me for this system.

Cons

A few glitches here and there that don't seem to priority for the solution developers.

L
Linda P
02-10 employees
Used for: 1-2 years
14 Jan - 2021

Love this product!

Rain has exceeded my expectations. Exceptional staff behind this service that has helped me with my every need. Software has an ease to its use unlike any other pos out there

S
Steven G
02-10 employees
Used for: 2+ years
10 Jan - 2021

Overall, we're pleased

We have been extremely happy with our decision to switch to Rain in 2018 for our online shops. The system is incredibly user responsive and friendly. It can be used on any device which is extremely helpful when on the go and running ecommerce. customer s