About Revel

Category: POS
Revel POS is a hybrid system created by Revel Systems to integrate business operations with Point-of-Sale to foster order placement and fulfillment in retail businesses. This system is ideal for medium and large companies but can be customized to meet the needs of small businesses that can afford its costs.

Company: Revel Systems

Revel Systems is a cloud-based point of sale and business management platform that helps restaurants and retailers with their businesses. Revel works with all businesses—from small merchants to global enterprises—looking to modernize, future-proof their operations, and implement a system that adds value through incremental revenue, cost reduction, and a better experience for customers and employees.

In-Depth Analysis

0 Overall
Price 3.5
Ease Of Use 4.5
Features 4.5
Support 4.0

Pros

  • Flexible hardware option
  • Countless integrations and add-ons
  • Compatible for multiple store locations
  • Comprehensive reporting system

Cons

  • Exclusive for iOS devices
  • Cumbersome setup

Revel Comparisons

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Plans & Pricing

On the Revel website, you may not precisely find answers to all the pricing questions you may have concerning Revel POS. But Revel charges a monthly fee of $99 for their POS software. This bill is charged annually and, on each terminal, registered under a particular user.

Software
$99
/mo
Processing
Get a Quote
Flat fee
Installation
$694
Request a FREE demo
Ease of Use

Revel POS system runs as both a local and cloud-based system. This hybrid requirement is because you need to set up and use the software on an iPad, but every data entered or processed is synchronized to Revel’s cloud storage system.

The setup of the Revel POS system is quite complex and requires the expert help of Revel technicians. However, as soon as the configuration is complete, the app is relatively easy to use. Its front end is also user-friendly so that even new users find it effortless to navigate its different menus. Employees get access to the system’s settings by inputting a pre-set system PIN.
Upon logging into the system, you get to find easy-to-read product tables and order tallies on both sides of the screen. Product quantities/amounts, as well as payment discounts, are also displayed on the dashboard.

On the back end, Revel POS may require you to take some training before getting the hang of how complex functions are performed. You can also turn off complex processes your business may not be using at any point. This ensures that your company makes maximum use of relevant features all the time.
There is an ‘Always On’ mood in the Revel POS system that keeps your business running even in times of power/internet outage. However, this mood does not guarantee that credit card payments will be duly authorized without the internet. Hence, accepting credit card payments during outages may be to your detriment.

To access the full features of this POS system, you’ll need specific hardware, which Revel provides at the instance of the software purchase, but at additional cost. This durable hardware includes Apple iPads, iPad stands, payment processing gear, self-service kiosks, barcode scanners, printers, networking devices, cash drawers, and till. You can source these devices from third-party suppliers, but you have to ensure that your preferred hardware is compatible with the system.

Customer Support

Revel offers its users easy access to support and help.

Additional support includes:

Forums
Online forums where you can view the previously mentioned solutions to problems you may be encountering with the system.

Remote Support

Remote technical support to remotely analyze your POS system, to figure out the cause of any issue.

Social Media
Social media presence on LinkedIn, Facebook, Twitter, and Instagram.

24/7 Help & Support
24/7 Help & Support
24/7 support to all from their technical, billing, and sales reps
Phone Support
Phone Support
Available to every user via toll-free number 24/7
Live Online Chat
Live Online Chat
Live chat support is available from 7 am to 1:30 pm PST.
Email
Email
Email support through direct emailing or their web form.
Video Tutorials
Video Tutorials
You can find Revel University in Revel Systems’ website
FAQ
FAQ
Comprehensive FAQ page covering basic and advanced issues.
Features & Functionality
Best For
Features
  • Retail Store
  • Coffee Shop
  • Nightclub
  • Quick Service
  • Bars
  • Restaurants
  • Food Truck
General Features

The Revel POS boasts a long list of functionalities. However, the following functions are worth mentioning:

Flexible Hardware Options

While Revel advises that users purchase the Revel POS hardware alongside the software, there is no denying that the flexible hardware option is a plus for the POS system. Users can decide on the printers, scanners, and network option that is best for them. And if you already have functional POS hardware, all you need to do is configure them to meet Revel’s system requirements.

Real-time Inventory

With each item’s price, SKU and cost, you can keep real-time inventory on all your store products using Revel POS. Entering similar products in large numbers has also been accessible on this system as the product table excellently differentiates the products.

Since items that are low in stock are displayed in red, you can actively track the inventory level of each product or meal ingredient and restock with a single click.

Customer management

This POS system allows for improved customer management by enabling the active use of customer details. You can keep a record of their names, email addresses, and phone numbers and use them for marketing campaigns. You also get to track their purchase or order history to know how to serve them best or make future product recommendations.

Self-service POS

You can customize this POS to enable your customers to navigate your product or meal menu and place their orders by themselves. Customers can also review their order features or quantities and pay using any method of their choice.

Kitchen Display Feature

Revel POS integrates efficiently with your restaurant’s kitchen display option to make order placement and modification easier. Upon placing a new order, the system forwards it to the kitchen display system to enable the parties involved – waiter and cook – to know the status of each order.

Every order detail – including the customer who placed it – is displayed on the kitchen display in this option. The responsible waiter clicks on ‘completed’ to clear that order from the system when the meal is served.

Reports and Analytics

Revel systems give you valuable insight with which you can monitor your business progress. Its reporting and analytical feature give you an in-depth understanding of how effectively you can implement your entire business process. These reports range from sales reports to employee reports, transaction summaries, and ingredient tracking. You can also export the reports to other formats or systems of your choice.

Integrations and Add-Ons

Perhaps, the vast number of apps integrated with this POS system makes it the ideal choice for most businesses. It can easily be integrated with third-party payment processors like PayPal, Bitcoin, Braintree, and Zapper; accounting software like Xero and QuickBooks Online; and ecommerce software like Shopify, Chowly, and Kosmos Central.

The add-ons of this software ensure that it serves its complete purpose in restaurants, grocery stores, and retail stores. Users get to enjoy a kiosk POS, aboard for digital menu, and an attractive kitchen or shelf display.

Features
  • Inventory Management
  • Loyalty Program
  • Mobile Compatibility
  • Online Ordering
  • Reporting
  • Split Checks
  • Manage Tips
  • Staff Scheduling
  • Offline Payments
  • Customer Profiles
  • Multidevice Payments
  • Gift Card Support
  • Accounting Integration
  • Tableside Ordering
  • Floor Plan Management
  • Customer-Facing Display
  • Self-Service Kiosk
Hardware & Software
Features
  • iOS
  • Android
  • Cloud-Based
  • On-place Installation
  • Windows
  • Mac
Pricing Options
Features
  • Free Trial
  • Freemium
  • Monthly Subscription
  • Annual Subscription
  • One-Time License
Verdict

In summary, Revel is an excellent POS system that outperforms its competitors. It boasts a wide range of valuable features that foster business growth but may be too costly for an average business. Small businesses may never get to exhaust its endless features and may waste resources in acquiring this system. However, if you run a medium-scale business and you’re out to find a system that will actively handle your orders, customers, inventory, and reporting, you’ve arrived at the right destination. Also, remember that you must commit to their 3-year contract and use up to 2 POS terminals at a time.

Murad Jaffery
Author: Murad Jaffery
Murad Jaffery is a chartered accountant specializing in the field of accounting and finance. He has been writing on these areas for nearly a decade, and is also an accounting tutor. He holds master’s degrees in accountancy and English literature. Murad enjoys traveling and reading.

Revel User Reviews

C
Chad R
51-200 employees
Used for: 2+ years
04 Oct - 2021

Revel is the way to go

Having grown up in retail, I have worked for some of the biggest retailers in the country so I am an expert on good and bad POS software. Revel met all of my needs without a doubt.

D
Daniel R
11-50 employees
Used for: 1-2 years
04 Oct - 2021

user-friendly POS

Despite the technical issues, our experience with Revel has been great due to its user-friendliness and extensive functionality.