About RingCentral

Category: VoIP
With RingCentral, you can manage your office phone system, manage calls, and enhance the user and caller experience with multiple business features, including integrations with your essential apps.

Company: RingCentral

RingCentral Inc. is an American publicly traded company that provides cloud-based communication and collaboration products and services for businesses. They focus on simplifying connections that improve customer services and accelerate growth in an open platform.

In-Depth Analysis

0 Overall
Price 4.5
Ease Of Use 4.5
Features 5.0
Support 4.5

Pros

  • Rich selection of features
  • Thorough integrations with other apps
  • Easily manage international remote teams
  • Supports both mobile and desktop applications

Cons

  • For larger implementations it can get expensive
  • The number of features can be overwhelming

RingCentral Comparisons

VS
VS
VS
Plans & Pricing

RingCentral Office pricing plans offer an array of options and features for small and large customers.  With four different pricing plans, pick and choose whatever is most important for you.  All plans deliver useful features including business phone or toll-free numbers, a number of toll-free minutes, unlimited calls and text messages within the USA and Canada, as well as messaging and even document sharing capabilities.  More advanced plans offer many additional specialized options including video and innovative management and monitoring tools.

Plans can be purchased monthly, but if paid for annually, there is a discount of up to 33%.  A 15-day free trial is available for all but the most advanced plan, including a 30-day money back guarantee.

For the features and services provided, the cost of RingCentral’s plans can be considered quite competitive.  Also, keep in mind that there are no obligatory hardware costs involved, as all telephone calls can terminate on your desktop RingCentral software, or on your mobile app. 

Essentials
$19.99
/mo /user
15-day FREE trial
Standard
$​27.99
/mo /user
15-day FREE trial
Premium
$34.99
/mo /user
15-day FREE trial
Ultimate
$49.99
/mo /user
15-day FREE trial

Essentials

This plan costs $19.99/user/mo comes with a complete cloud phone system for individuals as well as small teams. You are able to add up to 10 users to this plan. It also provides you with a toll-free or local number. You’ll get up to 100 toll-free minutes per month, as well as video conference capabilities for 4 people.

Standard

Standard costs $​27.99/user/mo. It has all the same features as the Essentials plan plus unlimited users and unlimited internet fax services. You also receive 1,000 toll-free minutes per month.

Premium

The Premium plan costs $34.99/user/mo. In addition to features from the Standard package you also receive 2,500 toll-free minutes per month, video conferencing capabilities for up to 100 people, a voicemail-to-text feature, and an automatic call recording feature.

Ultimate

The Ultimate plan costs $49.99/user/mo and comes with all the features of the previous plans. It also comes with 10,000 toll-free minutes per month, as well as video conferencing for up to 200 people.

Ease of Use

Your RingCentral implementation can be implemented and configured from a single web-based interface that you can connect to from anywhere. Almost all procedures, including purchase, installation, configuration, and parameterization, are handled through the use of procedural wizards that clearly and concisely lead you through all the necessary steps. This includes creating users, choosing phone numbers, and assigning user groups.

Once created, each user can configure their own extension as well, at least the parameters that are user-configurable, while leaving the network-wide options available only to the administrator.

Some users have reported that the more complicated features, such as complex call handling, are slightly more challenging to configure using the wizards and take a little more practice to learn.

Customer Support

RingCentral has among the most comprehensive and responsive support infrastructures for its customers. It has an extensive resource portal with demos, webinars, case studies, and anything and everything you’ll ever need to get started. It also boasts a separate excellent support portal from which you can get help for anything you may need.

Additional customer support:
Case Studies
Specialized case studies and industry-specific information for getting the most out of the service.

Blog
A company blog addresses many of the most common communication issues faced by businesses of all types.

24/7 Help & Support
24/7 Help & Support
Unlimited phone and chat support for all but the Essentials plan
Phone Support
Phone Support
Available 24/7 for all but the Essentials plan
Live Online Chat
Live Online Chat
Live chat available 24/7 for all but the Essentials plan
Video Tutorials
Video Tutorials
Extensive library of videos and webinars available
FAQ
FAQ
A complete FAQ section is available on the website
Features & Functionality
General Features

With over 400,000 customers and partners globally and 20 years of experience, RingCentral has had a unique opportunity to develop features and services that are both useful and effective for customers. The company has taken full advantage of this opportunity, creating innovative services and features for their end-users.

Some of the most notable include:

  • Hot desking allowing people to dynamically use their own extension from a shared phone
  • Up to 8 digit extensions with site codes for large multi-site enterprises
  • In-depth management features including multi-site administration, real-time analytics, and device status reports and alerts
Features
  • Salesforce integration
  • Google integration
  • Office365 integration
  • Zendesk integration
  • Online Backup and Storage
  • Virtual phone numbers
  • International Telephone
  • Android APP Support
  • IOS App Support
  • Operator Services
  • Internet fax
  • Worldwide Service
Devices

Use of either mobile app, desktop app, or physical SIP phones to terminate extensions

Features
  • Use via computer
  • Use via cellphones
  • Use via phones
  • Use via mobile app
Calling

Video telephony which enables meetings of up to 200 participants

Features
  • Call holding
  • Call forwarding
  • Call Logs
  • Call Transfer
  • Call waiting
  • 3-Way-Calling
  • Call Blocking
  • Call 911
  • Call Queuing (ACD)
  • Caller ID
Advanced Calling
Features
  • SMS Messaging
  • Music on hold
  • Voicemail to email transcriptions
  • Follow me
  • Call Conferencing
  • Dial-by-name directory
  • Do Not Disturb (DND)
  • Push to Talk
  • Multiple Devices on One Extension
  • Mobile app calling
  • Virtual Receptionist
  • Multi-Line Hunt Groups
Verdict

For many years, RingCentral has been at the summit of the cloud-based VoIP telephony industry and it continues to lead the way in both innovation and quality of the provided services. With a multitude of options and competitively priced plans, RingCentral is a perfect fit for almost any business.

Lazaros Agapidis
Author: Lazaros Agapidis
Lazaros is a Telecommunications and Networking Specialist with over twenty years of professional experience, primarily with Voice over IP networks implementing both small and large scale telephony solutions with multiple vendors. He has worked with multiple multi-site organizations in Europe and North America, in both the public and private sector.

RingCentral User Reviews

R
Ryan A
11-50 employees
Used for: 2+ years
01 Mar - 2021

Not bad for small businesses

We’re a small business and Ringcentral has a good working auto attendant system for forwarding calls. All the other features are good too. I would recommend it for small business owners.

Pros

It’s a reliable system and customer service is alright.

Cons

We had to sign a 2-year contract.

J
Jack K
02-10 employees
Used for: 2+ years
04 Jan - 2021

I’ve used Ringcentral for many years

Ringcentral is a Flexible solution I’ve used for many years. I run multiple businesses in real estate and as a serial entrepreneur, this system has all I need. The system can be a little challenging at first but once you know how to use it, it’s amazing.

L
Louis D
11-50 employees
Used for: 2+ years
10 Feb - 2021

Quality experience for many years

RingCentral encompasses many excellent features for personal or business VoIP system. It can take a little while to get used to, Ringcentral really delivers. You’ll need a great internet connection and make sure your routers are properly set up.

Cons

Your price can change depending on usage

B
Brenda F
11-50 employees
Used for: 1-2 years
11 Jan - 2021

Good VoIP service

We have been using the VoIP service some time and the system is easy to understand. The quality of audio and video is great and being able to integrate with my mobile phone is great.

D
David R
02-10 employees
Used for: 2+ years
27 Apr - 2022

RingCentral appraisal

I've used RingCentral for years and have had very few problems. Each problem has been quickly resolved.