About RingCentral
Expert Review
Pros
Cons
Plans And Pricing:
RingCentral Office pricing plans offer an array of options and features for small and large customers. With four different pricing plans, pick and choose whatever is most important for you. All plans deliver useful features including business phone or toll-free numbers, a number of toll-free minutes, unlimited calls and text messages within the USA and Canada, as well as messaging and even document sharing capabilities. More advanced plans offer many additional specialized options including video and innovative management and monitoring tools.
Plans can be purchased monthly, but if paid for annually, there is a discount of up to 33%. A 15-day free trial is available for all but the most advanced plan, including a 30-day money back guarantee.
For the features and services provided, the cost of RingCentral’s plans can be considered quite competitive. Also, keep in mind that there are no obligatory hardware costs involved, as all telephone calls can terminate on your desktop RingCentral software, or on your mobile app.
Customer Support
RingCentral has among the most comprehensive and responsive support infrastructures for its customers. It has an extensive resource portal with demos, webinars, case studies, and anything and everything you’ll ever need to get started. It also boasts a separate excellent support portal from which you can get help for anything you may need.
Additional customer support:
Case Studies
Specialized case studies and industry-specific information for getting the most out of the service.
Blog
A company blog addresses many of the most common communication issues faced by businesses of all types.
Features & Functionality
General Features
With over 400,000 customers and partners globally and 20 years of experience, RingCentral has had a unique opportunity to develop features and services that are both useful and effective for customers. The company has taken full advantage of this opportunity, creating innovative services and features for their end-users.
Some of the most notable include:
- Hot desking allowing people to dynamically use their own extension from a shared phone
- Up to 8 digit extensions with site codes for large multi-site enterprises
- In-depth management features including multi-site administration, real-time analytics, and device status reports and alerts
Devices
Use of either mobile app, desktop app, or physical SIP phones to terminate extensions
Calling
Video telephony which enables meetings of up to 200 participants
Advanced Calling
Ease Of Use:
Your RingCentral implementation can be implemented and configured from a single web-based interface that you can connect to from anywhere. Almost all procedures, including purchase, installation, configuration, and parameterization, are handled through the use of procedural wizards that clearly and concisely lead you through all the necessary steps. This includes creating users, choosing phone numbers, and assigning user groups.
Once created, each user can configure their own extension as well, at least the parameters that are user-configurable, while leaving the network-wide options available only to the administrator.
Some users have reported that the more complicated features, such as complex call handling, are slightly more challenging to configure using the wizards and take a little more practice to learn.
Verdict:
For many years, RingCentral has been at the summit of the cloud-based VoIP telephony industry and it continues to lead the way in both innovation and quality of the provided services. With a multitude of options and competitively priced plans, RingCentral is a perfect fit for almost any business.
User Review
Write a Review- It’s a reliable system and customer service is alright.
- We had to sign a 2-year contract.
- Your price can change depending on usage
