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ServiceNow

ServiceNow Reviews 2025

ServiceNow is a cloud-based software platform that uses artificial intelligence (AI) and machine learning to help companies automate, manage, and optimize their business workflows. The company provides a range of products and services, initially starting with IT service management (ITSM) but expanding to other enterprise functions.

Core capabilities

ServiceNow offers solutions to digitize and automate departmental and cross-departmental workflows. Instead of relying on manual processes and legacy software, businesses can use the single "Now Platform" for a unified experience across the organization. The platform's capabilities include: 
  • IT Service Management (ITSM): Managing IT infrastructure and services, including incident, problem, change, and asset management.
  • Customer Service Management (CSM): Optimizing customer interactions and case resolution across various communication channels.
  • Human Resources (HR) Service Delivery: Streamlining HR tasks like employee onboarding, payroll inquiries, and employee self-service.
  • Security Operations (SecOps): Defending against threats and quickly responding to security incidents and vulnerabilities.
  • Low-Code/No-Code Tools: Enabling business operations analysts to build custom applications quickly and without extensive coding knowledge. 

How it works

At its core, ServiceNow acts as a central hub for business processes. For example, if an employee needs new software, they can submit a request through a ServiceNow portal. The platform then automatically routes the request to the correct IT team, tracks the order's progress, and notifies the employee when the software is ready—all within a single system. This approach eliminates manual steps, reduces human error, and improves overall efficiency and productivity. 
Website: https://www.servicenow.com/ Founded:
2004
Headquarters:
Santa Clara, California, United States
HomeServiceNow
ServiceNow
ServiceNow
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ITSM
4.2
ServiceNow IT Service Management (ITSM) is a cloud-based ITSM platform designed to streamline and automate core IT processes like incident, problem, change, and request management. Trusted by global enterprises, ServiceNow holds over 40% market share in ITSM, making it the clear market leader.Read review
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