ServiceNow offers a total of 66 features, carefully arranged under 7 categories.
These features include:
Mobile Applications
The mobile application has been updated with exciting new features that help both administrators and end-users. The AI-powered advanced search makes searching more efficient by correcting auto-complete query search and auto-correcting errors. The customizing dashboard card provides a graphical user interface that allows the user to complete the card’s task, add items to the card, build a contact list, and reject or accept suggestions. By developing an organized workflow, the flow variable feature aids in the solution of higher-dimensional data. It also aids in the development of sophisticated rollups and logic to give numerous dimensions of data, as well as the matching of appropriate business logic without the use of bespoke actions.
Security Management
The user can integrate with current security programs using performance analytics. It enables the user to respond quickly to duties and emergencies without jeopardizing the company’s operations. It improves the security tool’s efficacy and sensitivity. Because the management hierarchy is involved in a streamlined manner, it only offers the accurate version of the truth. The SLA, impact, and priority of the issue are all specified on the ticket so that the user is never idle and works on it as soon as possible to resolve it. It lowers the cost of IT service monitoring by 60%. With an incorporated questionnaire, chart, and graphical representations, the intelligent workflow replaces unattended services and allows the user to work smarter. Collaborative workplaces have taken the place of spreadsheets and email.
Operations IT
The event management and log analytics coupled will automatically detect and foresee the issue, allowing it to be avoided. It organizes and automates IT faults before they have a negative impact on the business. Even your company’s client benefits from ServiceNow because there will be no delays in task fulfillment and he will receive daily updates on his difficulties. Correlation, prioritizing, and a high level of data analysis proficiency necessitate immediate attention and workflow structure to alleviate the challenges. IT business is an analytic portfolio that allows the user to concentrate on areas that demand special attention and speed up the process of creating value.
IT Service Management
The productivity agent is maintained and managed by the ITSM workforce optimization from the unit site. For team managers, ServiceNow’s planning flow is substantially more efficient. Based on past data, the HR department estimates demand. It assists staff in managing events and shifts, as well as aiding work-life balance. As a result, help will be provided as agreed with the firm, and employees will be free of stress.
Integrations.
ServiceNow provides an integration hub that gives the capability to connect to critical business systems through integration hub spokes.
Integration Hub spokes connect ServiceNow workflows with your preferred systems in a short period, giving you the flexibility to move work powerfully across the enterprise.
With over a hundred and eighty integrations available, you’re sure to have no limitations on ServiceNow. Supported business systems include; Salesforce, Microsoft, Oracle, Okta, Jira, Docusign, and Workday.
