SolarWinds Review 2025
SolarWinds ITSM Plans & Pricing
SolarWinds Comparison
Expert Review
Pros
Cons
SolarWinds ITSM's Offerings
Solarwinds pricing comes in four different plans, depending on your budget and your company’s needs/requirements.
Below are the Available plans offered by solarwinds, and their main features, Note that all plans come with a free trial.
Customer Support
Get support for SolarWinds Service Desk by calling, emailing, or visiting the product support site for guides and other product information.
Solarwinds offers live online chat, email support, and phone support plus other additional resources. These supports however are limited based on the plan you’re subscribed to.
For quick responses, the number to call is +1-866-530-8040.
Personal Experience with Support:
Quick response time, great support!
Features & Functionality
General Features
Here are different use cases showing the functionality of SolarWinds.
Cisco Network Device Monitoring Tool
Monitor and analyze fault, availability, and performance of Cisco devices.
Cloud Server Monitoring
Visualize the full network path from source to destination with cloud monitoring from NetPath™.
Deep Packet Inspection and Analysis
Deep packet inspection offers immediate insight into network slowdowns.
Huawei NetStream Analysis, Monitoring, and Reporting
Powerful network fault and availability management.
IT Data Analysis in PerfStack
Compare and correlate network data in PerfStack.
LAN Monitoring
Use a multi-vendor LAN monitor to manage networks of every size.
integrations:
You may improve your productivity by integrating a range of applications with your Solsrwinds account. This helps to consolidate your presence on a single platform. SWSD includes the following native application integrations.
- Integrate the Orion IT performance monitoring platform with your SWSD to help your organization manage and optimize your IT infrastructure.
- Application widgets. Integrate out-of-the-box application widgets for seamless productivity.
- Integrate Jira (OnDemand / Cloud version) into your processes for bug tracking and agile project management. This integration helps you escalate an incident from SWSD to a Jira project. After an issue is closed in Jira, the incident is updated with a resolution and a private comment is relayed into SWSD.
- Remote Support. Remote support integrations allow you to conduct secure remote sessions connecting to the impacted employee directly from their reported incident.
- Integrate your SWSD account with Salesforce Chatter, and receive support requests directly via Salesforce Chatter.
- Instantly connect your SWSD with over 1,500 applications.
- Process integration. Process integration lets you expand the efficiency of your SWSD by automating integrations with third-party applications nested within service catalog workflows. Once defined, a process integration can be used as a target for commands within your workflows.
- Intune (part of Microsoft Endpoint Manager). Intune provides the services and tools you need to sync mobile devices to SWSD.
Incident Management
Efficiently handle and resolve IT incidents.
Problem Management
Identify and solve recurring issues with advanced solutions.
Change Management
Effectively manage IT infrastructure changes.
Request Management
Simplify service request processes for IT teams.
Reporting
Generate detailed reports for insights and decision-making.
Ease Of Use:
User experience (UX) refers to a person’s overall experience with a product, system, or service. It encompasses all aspects of human-computer interaction and product ownership that are practical, experiential, affective, meaningful, and valuable.
In the case of SolarWinds, SolarWinds Virtualization Manager (VMAN) is an easy-to-use virtualization monitoring, performance management, capacity planning, and optimization utility for VMware vSphere, Microsoft Hyper-V, and Nutanix AHV environments. Virtualization Manager is inexpensive and simple to download, deploy, and easy to use.
Verdict:
SolarWinds Server Application Monitor is a well-integrated product with NPM, with ready-to-use templates/collection of monitored parameters for a variety of business requirements (SQL, Exchange, etc). Actually, using the NPM and VIM (virtualization manager) modules together, you can get a complete picture of your virtual computing environment’s monitoring capabilities.
SolarWinds provides a tool that provides an out-of-the-box overview of your environment, as well as a number of community articles that will assist you in customizing the product (thwack.solarwinds.com). The tool is also very easy to update/upgrade without the need for external consultants. The AppStack view, in which you can see one system and all related subsystems with their statuses on one simple widget, was my favorite.
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