About SolarWinds

Category: ITSM
SolarWinds Server & Application Monitor is a low-cost and simple-to-use system management tool that provides detailed insight into application and server performance issues. Discover your system's environment automatically and begin monitoring in minutes.

Company: SolarWinds

SolarWinds Corporation is a firm based in the United States that creates software to help businesses manage their networks, systems, and information technology infrastructure. Its headquarters are in Austin, Texas, and it has sales and product development offices throughout the United States and numerous other countries. From May 2009 through the end of 2015, and again in October 2018, the company was publicly traded. It has also purchased several other firms, including Pingdom, Papertrail, and Loggly, which it still operates under their original names. As of December 2020, it had around 300,000 customers, including nearly all Fortune 500 corporations and numerous federal organizations.

It’s based in the soft spot industry, and was founded in 1999; 23 years ago in Tulsa, Oklahoma, U.S, by Donald Yonce, and David Yonce.

Team
$19
/mo
Business
$39
/mo
Professional
$69
/mo
Enterprise
$89
/mo

In-Depth Analysis

0 Price
0 Ease Of Use
0 Features
0 Help And Support

Pros

  • Ability to Monitor uptime and create alerts for nodes which are down.
  • Performance monitoring of devices - utilization of resources like CPU, Mem, Interfaces.
  • Visibility of all network and server device health on one dashboard.
  • Real-time alerting.

Cons

  • NetPath scaling for very large environments like Banks.
  • NPM could be very slow at drawing charts and historical data from the SQL database.
  • Cost when scaling can get expensive.
  • IPSec VPN tunnel monitoring of the FortiGate firewall is not supported.
Plans & Pricing

Solarwinds pricing comes in four different plans, depending on your budget and your company’s needs/requirements.

Below are the Available plans offered by solarwinds, and their main features, Note that all plans come with a free trial.

Team
$19
/mo
Business
$39
/mo
Professional
$69
/mo
Enterprise
$89
/mo

Team

For Smaller Teams, priced at $19 Per month, per technician, supports unlimited users. (USD) $0.10/month per device.

Features Includes Incident Management, Service Portal, and Unlimited Requestors.

Business

For Growing Teams, priced at $39 per month, per technician, supports unlimited users. (USD) $0.30/month per device.

Features include: Team features plus Service Catalog, Change Management, Service Level Agreement (SLA), Groups, Custom Roles, Internationalization Real-time 24/7 Live Chat Support.

Professional

For Mature IT Organizations, priced at $69 Per month, per technician, supports unlimited users. (USD) $0.50/month per device.

The features are: All business benefits plus Custom Fields and Forms, Advanced Automations,, Network Discovery, Contract Management, License Compliance, Scheduled Reports, API Access, and Chat, Phone and Email support from a Customer Success Team.

Enterprise

For Full Customizability, and priced at  $89 Per month, per technician, supports unlimited users. (USD) $0.70/month per device.

Includes all professional features plus Visual CMDB and Dependency Mapping, Multi-Factor Authentication (MFA), and Up to 1,500 API calls per user per minute.

Featured prices can be updated and free offers may include additional terms.
Ease of Use

User experience (UX) refers to a person’s overall experience with a product, system, or service. It encompasses all aspects of human-computer interaction and product ownership that are practical, experiential, affective, meaningful, and valuable.
In the case of SolarWinds, SolarWinds Virtualization Manager (VMAN) is an easy-to-use virtualization monitoring, performance management, capacity planning, and optimization utility for VMware vSphere, Microsoft Hyper-V, and Nutanix AHV environments. Virtualization Manager is inexpensive and simple to download, deploy, and easy to use.

Customer Support

Get support for SolarWinds Service Desk by calling, emailing, or visiting the product support site for guides and other product information.
Solarwinds offers live online chat, email support, and phone support plus other additional resources. These supports however are limited based on the plan you’re subscribed to.
For quick responses, the number to call is +1-866-530-8040.

Personal Experience with Support:
Quick response time, great support!

24/7 Help & Support
24/7 Help & Support
Available depending on your plan.
Phone Support
Phone Support
Phone support available to all users, regardless of package.
Live Online Chat
Live Online Chat
Available depending on your plan.
Email
Email
There is an option for all users to email the support team.
Video Tutorials
Video Tutorials
Lots of helpful tutorials on navigating solarwinds.
FAQ
FAQ
The FAQ covers basic and advanced software-related issues.
Blog
Blog
Solarwinds has a blog containing tons of helpful and informative
Features & Functionality
General Features

Here are different use cases showing the functionality of SolarWinds.

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integrations:

You may improve your productivity by integrating a range of applications with your Solsrwinds account. This helps to consolidate your presence on a single platform. SWSD includes the following native application integrations.

  • Integrate the Orion IT performance monitoring platform with your SWSD to help your organization manage and optimize your IT infrastructure.
  • Application widgets. Integrate out-of-the-box application widgets for seamless productivity.
  • Integrate Jira (OnDemand / Cloud version) into your processes for bug tracking and agile project management. This integration helps you escalate an incident from SWSD to a Jira project. After an issue is closed in Jira, the incident is updated with a resolution and a private comment is relayed into SWSD.
  • Remote Support. Remote support integrations allow you to conduct secure remote sessions connecting to the impacted employee directly from their reported incident.
  • Integrate your SWSD account with Salesforce Chatter, and receive support requests directly via Salesforce Chatter.
  • Instantly connect your SWSD with over 1,500 applications.
  • Process integration. Process integration lets you expand the efficiency of your SWSD by automating integrations with third-party applications nested within service catalog workflows. Once defined, a process integration can be used as a target for commands within your workflows.
  • Intune (part of Microsoft Endpoint Manager). Intune provides the services and tools you need to sync mobile devices to SWSD.
Features
  • Asset Discovery and Management
  • Configuration Management
  • Incident and Problem Management
  • Self-Service Support Desk
  • Knowledge Management
  • Request Management
  • Metrics & Analytics
  • BI & Reporting
  • Multi-Cloud Support
  • Automated Workflows
  • DevOps Integration
  • Dashboards and Reports
  • Multi-Lingual
  • Native Mobile App
  • Single System of Record
  • Virtual Agent
Incident Management
Features
  • Major Incident Management
  • Single-Pane Agent View
  • AI-Powered Insight
  • Omni-Channel Notifications
  • Visual Task Boards
  • Guided Setup
Problem Management
Features
  • Contextual Knowledge
  • Automated Notifications
  • Remediation Plans
  • Real-Time Analytics
Change Management
Features
  • Multimodal Change
  • Change Success Score
  • Change Approval Policies
  • Risk Intelligence
  • Built-In Risk Assessment and Calculation
Request Management
Features
  • Chatbot-Embedded Portals
  • Service Catalog Builder
  • Embedded Experiences
  • Graphical Workflow
  • Two-Way Notifications
  • Quick & Easy Approvals
Reporting
Features
  • Report Designer
  • Report Administration
  • Natural Language Query
  • Dashboards
Verdict

SolarWinds Server Application Monitor is a well-integrated product with NPM, with ready-to-use templates/collection of monitored parameters for a variety of business requirements (SQL, Exchange, etc). Actually, using the NPM and VIM (virtualization manager) modules together, you can get a complete picture of your virtual computing environment’s monitoring capabilities.
SolarWinds provides a tool that provides an out-of-the-box overview of your environment, as well as a number of community articles that will assist you in customizing the product (thwack.solarwinds.com). The tool is also very easy to update/upgrade without the need for external consultants. The AppStack view, in which you can see one system and all related subsystems with their statuses on one simple widget, was my favorite.

Walter Washington
Author: Walter Washington
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