About SpectrumVoIP

Category: VoIP
SpectrumVoIP offers the most straightforward and full-featured business phone system available anywhere. It is suitable for every type of organization as this VoIP platform offers low pricing, UCaaS solutions, and reliable Setup & Support.

Company: SpectrumVoIP

Founded in 2007, SpectrumVoIP is a privately owned company in Plano, Texas. The company serves customers in all 50 states and 15 countries around the world. Through its cloud-based, business phone service, SpectrumVoIP delivers state-of-the-art technology with the most comprehensive and feature-rich telecommunications platform on the market.

In-Depth Analysis

0 Overall
Price 5.0
Ease Of Use 4.5
Features 5.0
Support 5.0

Pros

  • Trustworthy: 150,000+ Happy Clients
  • No setup hassle and no downtime
  • 24/7 customer support and unlimited training
  • No upfront fees or additional charges

Cons

  • No integration support for Salesforce, Google, Office365, and Zendesk.

SpectrumVoIP Comparisons

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Plans & Pricing

SpectrumVoIP is an affordable VoIP business phone solution for business owners. The prices that SpectrumVoIP offers are lower than the traditional phone lines due to the fact that it uses an internet connection rather than an analog landline. Unlike other VoIP phone systems that usually offer three (3) price plans, SpectrumVoIP uses a different approach to its fee structure.

SpectrumVoIP offers a single plan – namely, “Everything Plan.” This plan starts at as low as $19.95 / Seat / Month. Everything plan doesn’t involve any upfront costs and hidden charges. The company provides interactive features at no extra cost and constantly updated infrastructure. More than 50 features are being offered in this price plan.

Everything Plan
$19.95
/seat /mo

Everything Plan

Everything Plan starts at as low as $19.95 / SEAT / Month and it doesn’t encompass any upfront costs and hidden charges.

Ease of Use

The deployment of SpectrumVoIP is very easy. The company provides you with a guide for installation. You will have an easy-to-use online interface, which is known as a Web Portal. Quickly and easily navigate various features on this Web Portal from everywhere. The configuration of the Auto Attendant feature is also very easy.

Customer Support

SpectrumVoIP is well-known in the VoIP phone industry due to its reliable customer support service. The company provides you with 24/7 customer support to deal with every technical issue you face. The customer support page incorporates a search bar that answers your questions using a knowledge base.

24/7 Help & Support
24/7 Help & Support
There is 24/7 support available to all users.
Phone Support
Phone Support
Phone support available to all users, regardless of package.
Live Online Chat
Live Online Chat
There is a live chat
Video Tutorials
Video Tutorials
There are a number of videos available on YouTube.
FAQ
FAQ
The FAQ covers basic and advanced software-related issues.
Blog
Blog
Blog available on the website.
Features & Functionality
General Features

SpectrumVoIP is a powerful VoIP phone solution that provides more than 50 exciting features. With its enterprise-grade features, this VoIP phone system can help organizations effectively empower their communications and collaboration. In the following sections, we will delve into some most exciting features: 

Auto Attendant

SpectrumVoIP’s Auto Attendant feature is a fully customizable virtual receptionist. With this feature, the caller can configure his phone to transfer incoming calls to many extensions as specified by him, without the involvement of a human operator. It will also allow you to access your Dial-by-Name Directory. SpectrumVoIP lets you configure Auto Attendant in a snap via your online Web Portal or by calling the support staff. 

Unlimited Rollover Lines

No business wants to miss another important call. Fortunately, SpectrumVoIP’s Unlimited Rollover Lines feature helps companies in this regard. You will not be losing another call or client with access to innumerable rollover lines. For example, this feature allows you to direct the incoming calls to employee lines, give individual numbers to employees, or make all the outbound calls from the same number. In this way, or using unlimited rollover lines, you will not be missing another call. 

Web Portal

Web Portal is an online interface (see the screenshot below) that allows you to manage your phone system everywhere, with call recordings, call logs, call routing, and voicemail just one click away. If you are busy with other business activities, the support staff of SpectrumVoIP can cater to your needs. 

Visual Voicemail

SpectrumVoIP provides you with different methods to access your voicemails. You can have voicemails either via online Web Portal or over email. Moreover, you will receive persistent notifications of your voicemail to ensure you are not missing important voicemails. 

Call Recording

Call recording is a fantastic feature used by businesses to securely record audio files of a VoIP phone conversation in the cloud. Users can record both incoming and outgoing calls. You can turn off this feature anytime if you don’t want to use it anymore. SpectrumVoIP allows you to determine who is enabled to review call recording and specify by the user which phone calls can be recorded. 

Features
  • Salesforce integration
  • Google integration
  • Office365 integration
  • Zendesk integration
  • Online Backup and Storage
  • Virtual phone numbers
  • International Telephone
  • Android APP Support
  • IOS App Support
  • Operator Services
  • Internet fax
  • Worldwide Service
Devices
Features
  • Use via computer
  • Use via cellphones
  • Use via phones
  • Use via mobile app
Calling
Features
  • Call holding
  • Call forwarding
  • Call Logs
  • Call Transfer
  • Call waiting
  • 3-Way-Calling
  • Call Blocking
  • Call 911
  • Call Queuing (ACD)
  • Caller ID
Advanced Calling
Features
  • SMS Messaging
  • Music on hold
  • Voicemail to email transcriptions
  • Follow me
  • Call Conferencing
  • Dial-by-name directory
  • Do Not Disturb (DND)
  • Push to Talk
  • Multiple Devices on One Extension
  • Mobile app calling
  • Virtual Receptionist
  • Multi-Line Hunt Groups
Verdict

SpectrumVoIP installs expensive PBX systems at its data centers to provide ease of use, scalability, and redundancy. The benefit is at the customer’s end in terms of low maintenance and upfront costs.
Most importantly, the companies offer powerful features that include Direct Numbers, Dial by Name, Dial by Extension, Unlimited Rollover Lines, Unlimited Ring Groups, Unlimited Local & Long Distances, Unlimited Auto Attendants, Time-Based Schedules, Speed Dial, Shared Line Appearance, 3-Way Conferencing, Custom Greetings, Conference Bridge, and even a lot more.
In addition, you can also get a 30% discount on your phone bill. To this end, SpectrumVoIP can upgrade your current phone to the hosted VoIP phone solution. Furthermore, there is no need to purchase expensive on-site equipment.

Fakhar Imam
Author: Fakhar Imam
Fakhar Imam is a Cybersecurity and Academic Writer with a higher education degree in the Master of Sciences in Information Technology (MSc-IT). He is also experienced with writing VPN reviews, blogs, and articles. Moreover, he has written dissertations, whitepapers, e-books, and a lot more about cybersecurity and IT. Fakhar believes in providing a masterpiece of work on time.
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