Zenefits Review 2025
Zenefits Payroll Services Plans & Pricing
Zenefits Comparison
Expert Review
Pros
Cons
Zenefits Payroll Services's Offerings
Zenefits provides three plans: Essentials, Growth, and Zen, designed to cater to your specific feature requirements and budget preferences. All plans are priced per user, making them cost-effective for small to medium-sized businesses. Additionally, the plans are available with monthly or annual billing options, offering flexibility to suit your business needs.
There is also the Enterprise Plan for a more customized HR approach. This requires a consultation from Zenefits.
Their HR Base Plans and Add-Ons have a minimum of 5 employees. You can have fewer employees using the Zenefits platform than this, but you will still be charged for the minimum 5 employees for each of the products and services you use.
Their Payroll add-on costs an additional $6/mo per employee.
Customer Support
Zenefits Advisors are available to help answer questions via email or phone Monday through Friday from 8am – 5pm PST.
Chatbot
The Zenbot chatbot is readily available on the website but generally redirects the user to the sales team during business hours.
Email Support
I sent an inquiry regarding a minimum required employees for add-ons and received a generic response within 12 hours. The representative did not address the original issue.
Live Phone Conversation
My phone consultation with the SuitePeople Payroll Sales Team was pleasant and there were minimal upsell attempts. My call was answered on the 4th ring followed by a 30-second hold time.
Online Resources
The website has several support sections divided into Resources, WORKEST blog, a searchable TriNet page, and a training portal with video tutorials.
Zenefits also has a dedicated YouTube Channel & People Ops Podcast.
Overall Experience
My overall experience with their support was very positive. As with most payroll platforms, options are limited until the user completes the account setup process.
Features & Functionality
Payroll Features
Zenefits’ payroll is an add-on but is packed with features to include 3-Step Payroll Processing, Employee Self-Service, Direct Deposit, Tax Compliance, Time and Attendance Tracking, and Benefits Deductions.
Benefits Management
Their Benefits Management add-on includes medical, dental, and vision plans assistance.You can bring your own plans and broker, shop for benefits yourself or work directly with one of our broker partners to offer quality health coverage.
Automation Features
Automate repetitive payroll tasks to save time.
HR Features
Zenefit’s HR features allow you to post a job opening, onboard new hires, manage time off, and send surveys to your employees.
Zenefits People Ops
Their People Ops is a fresh take on HR management. It focuses on maximizing business results and optimizing workforce productivity by making work exciting, rewarding and engaging.
Tax Features
Stay compliant with built-in tax management features.
Integrations
Expand payroll functionality with third-party integrations.
Ease Of Use:
The Zenefits site is user-friendly and easy to navigate. Before making a purchase they allow the user to take an interactive tour of their features and dashboards.
Setup & Features Walk-Through
Click the video to see a quick demo of the HR & employee portal features:
Run Payroll
In this video, we take a look at the employer dashboard and run payroll:
Verdict:
The platform is easy to use and offers a range of features, making it a good fit for businesses that want to streamline their HR processes and reduce administrative tasks.Their customer support resources are some of the most comprehensive I’ve seen in software platform and include video tutorials, plenty of literature, and a podcastHowever, the platform does not offer international support and a user will pay for 5 employees for certain add-ons whether you have them or not.
Click the video to see my closing thoughts:
User Review
Write a Review- -Beautiful UI
- slow response on support requests
- -reporting features
- -tax filing
- Payroll integration with outside providers
