About Upwork

Category: Graphic Design
Upwork is currently one of the most popular DIFM platforms to hire graphics design freelancers. It is an easy-to-use freelancing marketplace that connects freelancers with clients that need their services.

Company: Upwork Inc.

Previously known as Elance-oDesk, Upwork Global Inc. is a freelancing platform headquartered in Santa Clara and San Francisco, California. It was rebranded as Elance-oDesk in 2013 as a merger of two separate companies and eventually rebranded as Upwork in 2015. More than 12 million freelancers currently use the platform from all over the world.

In-Depth Analysis

0 Overall
Price 4.5
Ease Of Use 4.5
Features 3.5
Support 4.0


  • Protection for both client and freelancers
  • Numerous freelance graphic designers to choose from
  • Can be filtered to find specialists for niche projects
  • Review system for both freelancers and clients


  • Unqualified candidates may apply to a job posting
  • Charges many fees
  • Discourages working with freelancers outside the platform

Upwork Comparisons

Plans & Pricing

Upwork offers three plans. Users can use the platform for free without paying for a subscription if they choose the basic plan. The plus plan and Business Plan come with a monthly subscription with extra features. In addition to these membership fees, Upwork also charges a flat fee of 3% on payments made to designers.

Basic (Free)

Basic (Free)

The basic plan allows you to hire as many as three freelancers for every job post. You also get access to safe payment options and transaction reporting, among other services.


Pricing for this plan is $49.99/month. This allows you to hire up to 15 freelancers per posting. You also get access to a dedicated account manager and various advanced tools for collaboration.


Users on this plan can send unlimited invites to freelancers. They also get premium customer support, an advanced job posting feature, and access to talent sourcing tools. This plan is billed at $849 monthly. Contact support to schedule a demo and get more information on billing.

Ease of Use

At its core, the Upwork interface is quite simple to use. You simply post a job and review all the applications you get to choose the most fitting candidate for a project. Upwork has several excellent freelancers available for work, so there is no shortage of ideal candidates. However, many unqualified freelancers may also apply for a job. This makes the process of sifting through many potential applicants a bit tasking.

Customer Support

The Upwork platform is designed to serve the needs of both clients and freelancers and ensure they all get a fair deal. This means there is ever-ready support to handle complaints and any issues that arise.

Phone Support
Phone Support
Upwork offers phone support
Live Online Chat
Live Online Chat
There is live chat support for users
Upwork offers email support
Video Tutorials
Video Tutorials
Video guides, testimonials, and user cases are available
There is an FAQ section available on Upwork's site
Features & Functionality
General Features

Portfolio & Experience

With more than 300,000 graphic designers available on the Upwork platform, there is no shortage of options for freelancers to take on your graphic designers. There are both beginners and advanced freelancers with various areas of specialization to choose from. You can specify desired skill set and level in a job posting.

Design Process

The process of hiring a graphics designer on Upwork is relatively straightforward. Upwork gives you two options for this. Option one is to post a job listing and wait for freelancers to respond to it. The alternative approach is to search their profiles directly and reach out to selected freelancers by sending an invite. 

  • API
  • Templates
  • Image Database
  • Collaboration Tools
  • Content Import/Export
  • Content Management
  • Edits Vector & Raster Graphics
  • Touch Interface Support
  • Pro-Level Typography
  • Print Management
  • Publishing / Sharing
  • Multi-Channel Marketing
  • Multi-Language
  • Multiple Format Support
  • Social Promotion
  • Third Party Integrations
  • Engagement Analytics
Advanced Features
  • Animation
  • Document Storage
  • Access Controls/Permissions
  • Freelancer Screening & Profiles
  • Search/Filter
Editing Features
  • Photo Editing
  • Video Editing
  • Offline Editing
  • Rich Text Editor
  • WYSIWYG Editor
  • Drag & Drop

Considering the large volume of users, Upwork is arguably one of the best marketplaces to find a freelance graphic designer to work on your project. It is a simple and easy-to-use platform with loads of advanced features to help find the best freelancer for you. Upwork also offers a robust payment protection system that is suitable for both freelancers and clients. There are both experienced and newbie freelancers on this platform, making the screening process a bit cumbersome. However, Upwork has tools and features that may help you simplify this process.

Max Hoffheins
Author: Max Hoffheins

Upwork User Reviews

Daniel P
No employees
Used for: 1-2 years
01 Jun - 2021

My designs turned out perfect!

Upwork made pairing my needs with a freelancer so easy and streamline.


The graphic designer I hired was professional, efficient, and experienced. Their work profile gave good enough insight into their capabilities. Thus, I felt confident working with them. The results were impressive.

Tim B
11-50 employees
Used for: 1-2 years
12 May - 2021

Love Upwork!

Upwork is a fantastic platform to find skilled designers and freelancers. The working relation you form through upwork is reliable and proves to produce high end work in quick turnover times.


Many great individuals to choose from. I am working with numerous designers for multiple projects. My customers are happy with the final outputs.


There are downtimes on the site every once in a while. Normally this wouldn't and shouldn't impede on workflow. However, I am in constant convo and strict deadlines with freelancers so it can impact the process.

Tim B
02-10 employees
Used for: 2+ years
31 May - 2021

Unique and Successful

In my eyes, this site is a gamechanger. Very happy to have discovered Upwork and its amazing platform for forming work relations. The customer support team is also impeccable!


International platform that creates a safe place for professionals to converse, trade, and sell their design services.


Takes good amount of time to find the best match for the work that you need done.