About Web.com

Category: Hosting
Web.com is an old player in the website hosting space that has evolved over the years by adding additional services for small and medium businesses. It’s worth checking out if you don’t have advanced needs.

Company: Web.com Group Inc.

Web.com is an American company that provides domain name registration and web development services. They also provide eCommerce solutions. Web.com has over 3.3 million subscribers as of 2016.

In-Depth Analysis

0 Overall
Price 3.5
Ease Of Use 4.0
Features 3.5
Support 4.0

Pros

  • Provides a free year of domain registration
  • Additional services from professionals
  • Free marketing consultation
  • High quality and responsive customer support

Cons

  • The price balloons after the first payment term
  • Difficult to use hosting interface

Web.com Comparisons

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Plans & Pricing

Web.com offers three core hosting plans. Each one builds on the last by offering more advanced features and upping the usage limits. Each plan has a starting price and a separate renewal price.

Essential
$5.95
/mo
Professional
$7.95
/mo
Premium
$9.95
/mo

Essential

The Essential Hosting plan starts at $5.95/m then increases to $14.95/m after the first term. It comes with 300GB of disk space, unlimited data transfer, 25 FTP accounts, and up to 100 email inboxes. It also provides 1 year of domain registration.

Professional

The middle plan starts at $7.95/m for the first term then goes up to $20.95/m. It increases disk space to 500GB, provides 50 FTP accounts, and supports up to 500 email inboxes.

Premium

The Premium plan is $9.95/m for the initial term then costs $36.95/m thereafter. It provides unlimited disk space, unlimited data transfer, unlimited FTP accounts, and 1000 email inboxes.
Web.com has hosting plans that are a bit more expensive than what you’ll get with other services. It does offer high limits and all the plans have unlimited data transfer. Because of that, it may be a great deal for many customers.

Ease of Use

Web.com isn’t the easiest hosting platform to use. Yes, it’s easy to sign up and perform simple tasks but both WHM and cPanel are complex web hosting interfaces. This is because the average hosting has many options. For example, you’re able to install SSL certificates, create email boxes, manage DNS, and much more. Each additional feature brings more complexity. With that being said, many of the tools aren’t relevant to the majority of users after they’ve installed their website builder of choice the necessary ones can be learned in a short amount of time.

Customer Support

Customer support is available via multiple channels. It has phone support, live chat, video tutorials, and knowledgebase articles. From one of these channels, you will likely get answers. Unfortunately, the knowledgebase provides poor walkthroughs so it’s often necessary to reach out to a live support rep.

Additional customer support:

24/7 Help & Support
24/7 Help & Support
Support is available for all customers around the clock
Phone Support
Phone Support
Support reps are available via phone 24/7
Live Online Chat
Live Online Chat
This support channel is also available at all hours
Video Tutorials
Video Tutorials
The company provides video tutorials in its knowledgebase
FAQ
FAQ
Web.com has multiple FAQs around the website
Features & Functionality
General Features

Web.com has the standard features you’d expect from a web hosting service like high availability, FTP accounts, and easy installation of common hosting scripts. It also has additional features to power your online brand.

Professional services

It has a cadre of services that customers can take advantage of to make the most of their hosting. These include design, hosting setup, SEO, and additional optimization add-ons. These services can be mixed and matched depending on the needs of the customer and support is available throughout the entire process.

Email inboxes

Instead of struggling to find a way to set up the hosting records for an email account using another service and troubleshooting any errors on your own, Web.com takes care of it in-house. Simply choose the address attached to your domain, publish it, and start receiving emails immediately. The largest plan supports up to 1,000 email inboxes.

Website builder

It has a simple drag-and-drop website builder with multiple professional-quality templates. This will allow you to make a good-looking website without prior technical experience. It also supports payment collection via credit cards and PayPal and adding up to 500 products to an eCommerce storefront.

Reliability

Web.com doesn’t have an uptime guarantee but real-world usage reports peg it at 99.9% uptime. It has multiple data centers in different places around the world so if one goes down, the other ones will share the load and you likely won’t notice any downtime during that process. The service has been hardened against traditional DDoS attacks so large spikes in traffic shouldn’t be much of an issue for a site hosted on Web.com

Control panel

Web.com has two control panels for hosting customers. The first is a total account management interface called WHM. This is where you edit account settings, add more hosting, control the website, edit certain settings, etc. It also gives you access to cPanel. CPanel allows you to do many of the same things but also makes it a bit easier to install common scripts like WordPress. Depending on your level of experience, both of them can be complicated but there are many tutorials to help you get acquainted with them.

Features
  • Website Builder
  • Shared Hosting
  • Cloud hosting
  • Reseller Hosting
  • Dedicated Hosting
  • VPS Hosting
  • WordPress Hosting
  • Linux Servers
  • Windows servers
  • Unmetered SSD storage
  • Unlimited Transfers
  • Email Access
  • Control Panel
  • Free SSL Certificate
  • Free Backups
  • 1-Click App Installs
  • Free Domain Registration
  • PCI Compliance
  • GIT
  • SSH Access
  • Site Statistics
  • Log Files
Advanced Features
Features
  • File Manager
  • Custom Cron Jobs
  • Raw Access Logs
  • Script Library
  • Customizable Error Pages
Email
Features
  • Autoresponder
  • Cron Jobs
  • Spam Filters
  • Unlimited Mailboxes
Access
Features
  • Hypertext Access
  • Unlimited FTP Accounts
  • Anonymous FTP
Marketing Tools
Features
  • Advertising credits
  • Mailing lists
  • Search engine Submission
Verdict

Web.com is an old player in the website hosting space that has evolved into a platform that has multiple tools for small and medium businesses. It offers a website builder, domain registration, SSL certificates, and much more. It attempts to provide simplicity for the majority of users and accomplishes that to an extent with its website builder. The web hosting interface itself is can be difficult to use for beginners.

The pricing plans are inexpensive for the first term then often double afterward. On a positive note, Web.com offers a large number of email accounts, unlimited data transfer, and hundreds of GB of storage on every plan. If you’re looking for a basic web hosting solution that has solid uptime then Web.com may be worth looking into.

Daniel Ndukwu
Author: Daniel Ndukwu
Daniel is a small business owner at large helping his peers navigate the challenges they experience on a day to day basis. His philosophy is simple, if it isn’t broken you can still make it better.

Web.com User Reviews

A
Arian G
02-10 employees
Used for: 2+ years
05 Feb - 2021

Web.com Hosting

I thoroughly like using web.com for all my hosting needs. The pricing and management systems seem to be the only downfalls

Cons

Domain renewal can be expensive

J
Josephina L
No employees
Used for: 6-12 months
12 Apr - 2021

You can count on web.com!

Overall, good selection of themes and templates for website design. Uptime is exceptional as well!

Pros

Amazing customer support team that helped me with every inquiry.

R
Ruben K
11-50 employees
Used for: 6-12 months
25 Apr - 2021

Web Host Review Web.com

I was able to use web.com and transfer my domain with such ease. My site has never looked better!

Pros

Very affordable, especially that first year.

Cons

somewhat confusing billing period.

D
Daniel P
51-200 employees
Used for: 1-2 years
01 May - 2021

Great for ecommerce!

I ended up settling on web.com because of its great ecommerce capabilities. It has lived up it to its promises and more. Very pleased so far!

Pros

1. do-it-yourself website builder 2. One-click installer for some of the most popular tools 3. Used the Essential Plan which is a very good deal in my opinion

Cons

My only major complaint throughout using web.com so far is that the price goes up considerably after the first payment.

K
Kim M
02-10 employees
Used for: 6-12 months
01 Sep - 2022

Affordable, easy to use and simple

We use web.com for our medium sized clients with limited budgets.

Pros

It is easy to use and navigate within the system

Cons

Not so robust and flexible, however very professional.