About Web.com

Category: Web Design Software
Web.com is a leading provider of web design and online marketing services for small businesses. The company offers a range of services, including website design, search engine optimization, pay-per-click advertising, social media management, and email marketing.

Company: Web.com Group Inc.

Web.com is an American company that provides domain name registration and web development services. They also provide eCommerce solutions. Web.com has over 3.3 million subscribers as of 2016.

In-Depth Analysis

0 Overall
Price 4.0
Performance 4.0
Ease Of Use 5.0
Features 4.0
Support 5.0

Pros

  • Beginner friendly
  • Professional designs
  • Maintenance packages
  • SEO ready

Cons

  • Limited third-party integrations
  • Limited design capabilities
  • Potentially expensive hosting costs
  • Limited language support

Web.com Comparisons

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Plans & Pricing

Web.com offers a range of pricing plans for its web design and online marketing services. The specific pricing for each plan will depend on the specific services and features you choose, as well as the length of your contract.

There are two Website Only plans and two Website + E-Commerce plans.

For entry-level, their Website Essentials plan starts at $4.95/mo billed annually (renews at $9.99/mo).

Their 2nd tier is their Business Essentials plan for $7.95/mo billed annually (renews at $19.99/mo) and includes a website and marketing tools.

Their most popular is the eCommerce Essentials plan, $13.95/mo billed annually (renews at $24.99/mo) and includes tools to begin selling online.

Finally, their eCommerce Premium plan is $19.95/mo billed annually (renews at $39.99/mo) and includes all available eCommerce options.

Web.com also offers a number of add-on services, such as e-commerce functionality, video production, and website maintenance, which can be added to any of their plans for an additional cost.

Website Essentials
$4.95
/mo
Billed Annually
Renews at $9.99/mo
  • DIY Website builder with built-in blog
  • 150+ mobile-optimized templates
  • Free domain
  • Free private domain registration
  • Secure website hosting
  • Free business LLC formation
  • Social media embeds
  • Basic website analytics
  • Email, phone, and 24/7 live chat support
  • Professional email account
Business Essentials
$7.95
/mo
Billed Annually
Renews at $19.99/mo
  • Everything in the Website Essentials plan
  • Online payments & deposits
  • Logo builder
  • Business profile in local directories
  • Search engine website submission
  • Monthly SEO health checks & Customized SEO to-do lists
  • CRM
  • Search engine reanking reports
  • Social media scheduling tool
  • Email marketing
eCommerce Essentials
$13.95
/mo
Billed Annually
Renews at $24.99/mo
  • Everything in the Business Essentials plan
  • Mobile-responsive online store
  • Unlimited products & categories
  • Secure online payment options
  • Advanced shipping
  • Connects to Quickbooks Online or Xero
  • Real-time shipping rates
  • Custom discount codes
  • Abandoned cart saver
  • Unlimited inventory locations
eCommerce Premium
$19.95
/mo
Billed Annually
Renews at $39.99/mo
  • Everything in the eCommerce Essentials plan
  • Marketplace selling
  • Automated sales tax calculations
  • Bulk editing tools
  • Fulfillment automation
  • Amazone multi-channel fulfillment
  • Quick-fill listing templates
  • Restock management
  • Barcode creation
Performance

Lag

I used Web.com’s builder on 3 separate wifi networks and did not experience any lag or performance issues. Load times were quick, and the editor interface didn’t get hung up at any point. See the Collaboration and Drag&Drop videos below to observe the performance.

Collaboration

Web.com allows for collaborators to be added to each project, but editing changes are not made in real-time. If two users are editing the same site, they have to alternate saving and refreshing their respective browsers to follow each change.

Uniqueness

Web.com stands apart from its competitors with its commitment to helping businesses get online quickly and easily. Its editor interface is one of the easiest on the market, and the steps necessary to build and launch a new site are minimal.

Ease of Use

Initial Sign-Up

Initial sign-up and setup are extremely easy and done within a few steps. Check out this quick video to see the process:

Templates & Themes

Web.com’s template library is expansive and includes hundreds of customizable templates to suit any business needs. Click the video for a walk-through of their templates:

Drag & Drop Editor

The drag-and-drop editor in Web.com is one of the easiest on the market to navigate and use. For a live demo, click the video:

Code Editing

Web.com is primarily a drag & drop editor and does not support full code editing:

Customer Support

Customer support for Web.com is provided through their Help & Support section. Their primary means of contact is through their chatbot, which can be accessed from anywhere on the site. They also have a comprehensive library of articles and a dedicated Web.com YouTube channel.

In the following video, we do a quick walkthrough of their learning and customer support resources:

Chat Support

Their Business Consultants can be reached via live chat support on Mon-Fri 8am-8pm ET. I was able to get to a live agent after a couple of questions from the AI. Outside of business hours, their AI chatbot is available 24/7.

Email Support

Email support is not available at this time.

Phone Support

Their Business Consultants can be reached via live phone support during Mon-Fri 7am-11pm ET. My call was answered on the 3rd ring and the agent answered my questions after a brief hold.

Community

Web.com does not have a traditional community forum within its site, but they do have a Facebook page where users can connect, ask questions, and share ideas.

24/7 Help & Support
24/7 Help & Support
AI Chatbot
Phone Support
Phone Support
Mon-Fri 7am-11pm ET
Live Online Chat
Live Online Chat
Mon-Fri 8am-8pm ET
Video Tutorials
Video Tutorials
On their YouTube Channel
Blog
Blog
Comprehensive blog & case studies
Features & Functionality
Design Features

Web.com has a wide range of features covering anything one would need for a personal website or eCommerce business. They provide hosting, expert design help, and several marketing automations that truly make it a one-stop shop for your business. Web.com also offers free LLC formation services as part of its eCommerce plan.

Features
  • Pre-Built Templates
  • Mockup Templates
  • Customization Ability
  • Customized Branding
  • Drag and Drop Editor
  • Collaborative Editing
Content Features
Features
  • Media Management
  • Content/Media Library
  • Content Management System
  • Scheduling Tool
  • User Management
  • Rich Text Editor
Marketing Features
Features
  • E-Commerce
  • Hosting
  • Domain Name
  • Marketing Tools
  • SEO Tools
  • Site Analytics
Integrations & Addons
Features
  • Plug-ins/Widgets
  • Email Integration
  • WordPress Integration
  • Marketing Integration
  • Social Media Integration
Coding Features
Features
  • CSS
  • HTML
  • JavaScript
  • Syntax Highlighting
Verdict

Web.com is a great software for web builders due to its easy-to-use drag-and-drop editor, comprehensive online documentation and tutorials, professional design templates, maintenance packages, and SEO-ready capabilities. It is perfect for anyone wanting to build a responsive site without coding or the need for real-time collaboration. Web.com is a fast and stress-free website builder for beginners and advanced users alike.

Lee Payton
Author: Lee Payton
Lee Payton is a Marine Corps veteran, private investigator, 501(c)(3) vice president, marketing director, and entrepreneur. During his government years, he worked at the White House, deployed following the 9/11 terror attacks, and rose through the ranks to several managerial positions. He founded four successful businesses in the private sector, including a private investigative agency, a non-profit organization to conduct human trafficking rescues, a medical concierge service, and a digital marketing agency. He specializes in the formation, marketing, and growth of new businesses.
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